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Customer Service Desk Associate Jobs (NOW HIRING)

NTT DATA

Clinical Service Desk Associate (Remote)

$40K - $63K/yr

Clinical Service Desk Associate (Remote) NTT DATA strives to hire exceptional, innovative and ... Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ...

Front Desk Associate

Front Desk Associate

King Of Prussia, PA · On-site

$13.75 - $17.50/hr

Job Summary The Front Desk Associate is responsible for providing exceptional customer service to ... Along with providing exceptional customer service, this position will also be responsible for a ...

NTT America

Clinical Service Desk Associate (Remote)

$40K - $63K/yr

We are currently seeking a Clinical Service Desk Associate (Remote) to join our team! This position ... Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ...

Edge Technologies

Customer Service Order Desk

Chesterfield, MO · On-site

$14.25 - $19.75/hr

With rapid, sustained growth, we are expanding our Customer Service team and actively seeking an experienced Order Desk Associate to support customers. If you enjoy talking with different people ...

YMCA of the Roses

Welcome Desk Associate

Dover, PA · On-site

... Desk Associates with evening and weekend availability . Help create a welcoming experience by ... customer service. POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit ...

YMCA of the Roses

Welcome Desk Associate

Dover, PA · On-site

$10 - $13/hr

... Desk Associates with evening and weekend availability. Help create a welcoming experience by ... customer service.POSITION SUMMARY:This position supports the work of the Y, a leading nonprofit ...

YMCA of the Roses

Welcome Desk Associate

Dover, PA · On-site

$10 - $13/hr

... Desk Associates with evening and weekend availability . Help create a welcoming experience by ... customer service. POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit ...

University of Nebraska

Sr. Help Desk Associate

Kearney, NE · On-site

$16 - $21.75/hr

This person must also demonstrate a strong track record of proven customer service. This position will serve as an internal escalation point for the ITS Service Desk. Associates will work closely ...

Planet Fitness

Service Desk

Bowie, MD

$15 - $15.25/hr

... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...

Planet Fitness

Service Desk

Laurel, MD · On-site

... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...

Planet Fitness

Service Desk

Franklin, TN

$14 - $15/hr

... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...

Planet Fitness

Service Desk

Washington, DC

$17.50/hr

... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...

Planet Fitness

Service Desk

Rockville, MD · On-site

$17.65/hr

... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...

Planet Fitness

Service Desk

Hagerstown, MD · On-site

... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...

Planet Fitness

Service Desk

Port Orchard, WA · On-site

$17.25/hr

... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...

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Customer Service Desk Associate information

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How much do customer service desk associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service desk associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What cities are hiring for Customer Service Desk Associate jobs?

Cities with the most Customer Service Desk Associate job openings:

What are the most commonly searched types of Customer Service Desk jobs?

The most popular types of Customer Service Desk jobs are:

What states have the most Customer Service Desk Associate jobs?

States with the most job openings for Customer Service Desk Associate jobs include:

What are popular job titles related to Customer Service Desk Associate jobs?

For Customer Service Desk Associate jobs, the most frequently searched job titles are:

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Service Desk Associate II

Miami Beach, FL • On-site

Mount Sinai Medical Center of Florida
Hospitals • 1 - 5K employees
Learn more about Mount Sinai Medical Center of Floridaexternal

Other

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex problems when needed. This role ensures high-quality customer service, maintains accurate documentation, supports system access requests, and helps improve service desk processes. The position requires strong technical knowledge, problem-solving abilities, and effective communication skills to support a diverse user community.
2 Postions open: 1 1. M-F days flexible to work other shifts
2 Weekend overnight schedule:
Saturday, Sunday: 6:30pm-6:30am and Thursday, Friday: 8am-4:30pmPosition Responsibilities
  • Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner.
  • Calls Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines.
  • Monitors open call issues and escalates to appropriate IT resources.
  • Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster.
  • Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution. Assigns unresolved calls to approriate resources.
  • Provides follow up, communicates resolutions, issues and delays to users in a timely manner.
  • Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis.
  • Demonstrates basic competency levels in supported applications: Windows, Care Manager, Kronos, Order Entry, Lawson, Star, Physician Portal, etc. Demonstrates competency in learning about the most common hardware issues. Applies Knowledge received from in-services, classes, seminars, etc.
  • Provides hardware and software support as needed.
  • Delivers on commitments to user community within timeframes established by policy and procedure guidelines.
  • Answers phones in a timely, courteous and professional manner.
  • Acts as a consultant in the resolution of non-routine or higher level of difficulty of request as directed by supervisor. Shares expertise with entry level peers leading them in the resolution of complex issues.
Qualifications
  • License/Registration/Certification
    • A+ and/or N+ or equivalent experience
  • Education
    • AA or AS or equivalent experience
  • Experience
    • 3 year experience as Service Desk Support on Microsoft products, Novell, Active Directory, DNS preferred
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for select positions and more!

Degree Requirements:
Certification:

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