Franklin, TN · On-site
JOB SUMMARY The Service Desk Associate provides administrative and operational support to Financial ... (CRM) platform and other SageSpring platforms. · Transcribe and prepare correspondence. · Receive ...
Franklin, TN · On-site
JOB SUMMARY The Service Desk Associate provides administrative and operational support to Financial ... (CRM) platform and other SageSpring platforms. · Transcribe and prepare correspondence. · Receive ...
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$14 - $15/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$14 - $15/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Franklin, TN · On-site
$14 - $15/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Franklin, TN · On-site
$14 - $15/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Shelbyville, TN · On-site
$12.50 - $12.75/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Shelbyville, TN · On-site
$12.50 - $12.75/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Mount Juliet, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Mount Juliet, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Franklin, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Franklin, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Smyrna, TN · On-site
$14/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Smyrna, TN · On-site
$14/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$14.50 - $14.60/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$14.50 - $14.60/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Maryville, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Maryville, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Smyrna, TN · On-site
$14.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Smyrna, TN · On-site
$14.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Shelbyville, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Shelbyville, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Oak Ridge, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Oak Ridge, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Portland, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Portland, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Mount Juliet, TN · On-site
$14.50 - $14.60/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Mount Juliet, TN · On-site
$14.50 - $14.60/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$14/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$14/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Crossville, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Crossville, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
$6.83 - $8.51
2% of jobs
$8.51 - $10.19
4% of jobs
$10.19 - $11.87
15% of jobs
$12.10 is the 25th percentile. Wages below this are outliers.
$11.87 - $13.55
27% of jobs
The median wage is $13.73 / hr.
$13.55 - $15.23
20% of jobs
$16.45 is the 75th percentile. Wages above this are outliers.
$15.23 - $16.91
10% of jobs
$16.91 - $18.59
9% of jobs
$18.59 - $20.27
5% of jobs
$20.28 - $21.96
4% of jobs
$21.96 - $23.64
2% of jobs
$23.64 - $25.32
2% of jobs
$6
$15
$25
| Aspect | Customer Service Desk Associate | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require basic certifications | High school diploma; some roles may prefer certifications in customer service or related fields |
| Work Environment | Front-line customer service in retail, tech, or service industries | Customer support via phone, email, or chat, often in call centers or remote settings |
| Employer & Industry Usage | Retail stores, tech companies, service providers | Tech companies, software firms, telecommunications |
| Common Search & Comparison | Customer Service Desk Associate vs Customer Support Specialist |
The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.
The most popular types of Customer Service Desk jobs in Tennessee are:
Cities in Tennessee with the most Customer Service Desk Associate job openings:
Franklin, TN • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 5 days ago
Receive and process service requests from Financial Advisors and internal business partners within established service timelines.
Interact daily with internal business partners by phone, email, and in person to support operational requests and answer basic inquiries.
Create and maintain records, files, and reports using CRM and other platforms.
JOB SUMMARY
The Service Desk Associate provides administrative and operational support to Financial Advisors through the Service Desk by managing a variety of service and operational tasks. This position interacts daily with Financial Advisors and internal business partners to coordinate requests, maintain records, and support operational processes. The role requires routine communication with internal team members to obtain, clarify, and provide information while maintaining a professional image. This position delivers exceptional internal service, demonstrates the company's values, and supports the organization's mission.
JOB DUTIES AND RESPONSIBILITIES:
· Receive and process service requests from Financial Advisors and internal business partners within established service timelines.
· Interact daily by phone, email, and in person with internal business partners to support operational requests and answer basic internal inquiries.
· Create and maintain records and files.
· Maintain databases and create reports using the Client Relationship Management (CRM) platform and other SageSpring platforms.
· Transcribe and prepare correspondence.
· Receive cross-training and assist with other operational functions as required.
· Attend and participate in team meetings and one-on-one meetings.
· Regular and timely in-person attendance is required, with expected hours of Monday–Friday from 8:00 a.m. to 5:00 p.m. local time.
· Perform other duties as assigned, including supporting front desk responsibilities when needed.
REQUIRED QUALIFICATIONS:
• Associates degree or 2 years of administrative experience in lieu of degree
• Proficient in Microsoft Office Suite and video conferencing systems
• Ability to work on multiple projects simultaneously while accomplishing daily tasks
• Effective oral and written communication skills and excellent interpersonal skills
• Attention to detail, critical thinker and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Ability and willingness to move with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self- starter with a strong desire to exceed expectations and capable of supporting a team
• Maintains confidentiality discretion
• Ability to effectively work in collaboration with others to achieve business objectives.
• Willing to grow and be challenged
• Attend training as requested
PHYSICAL DEMANDS:
• Ability to work in a traditional professional office setting or remote equivalent
• Prolonged periods of sitting at a desk and working on a computer
• Advanced computer skills and ability to effectively operate computer equipment, software systems and databases
• Work schedule may vary and is determined by project schedules
• Ability to efficiently operate all job-related office equipment
• Ability to communicate via telephone, computer and work in virtual teams
• Must be able to lift up to 15 pounds at a time
• Ability to travel using personal vehicle to other office locations as needed
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.
Employees must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to a manager or the Human Resources Department.
SageSpring Wealth affirms our commitment to make reasonable accommodations for employees with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. Please see the Human Resources Department for additional information.
