Service Desk
Smyrna, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Smyrna, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Crossville, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Crossville, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Crossville, TN · On-site
$12 - $12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Crossville, TN · On-site
$12 - $12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Portland, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Portland, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Portland, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Portland, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Dickson, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Dickson, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Dickson, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Dickson, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Tullahoma, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Tullahoma, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Tullahoma, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Tullahoma, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Cleveland, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Cleveland, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Murfreesboro, TN · On-site
$14/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Murfreesboro, TN · On-site
$14/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Tullahoma, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Tullahoma, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Tullahoma, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Tullahoma, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Cleveland, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Cleveland, TN · On-site
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Maryville, TN · On-site
$14/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Maryville, TN · On-site
$14/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Crossville, TN · On-site
$12 - $12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Crossville, TN · On-site
$12 - $12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Oak Ridge, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Oak Ridge, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Cleveland, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Cleveland, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Oak Ridge, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Oak Ridge, TN · On-site
$12.50/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Maryville, TN · On-site
$14/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Service Desk
Maryville, TN · On-site
$14/hr
... Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both ...
Customer Service Desk Associate information
See Tennessee salary details
$6.83 - $8.51
2% of jobs
$8.51 - $10.19
4% of jobs
$10.19 - $11.87
15% of jobs
$12.10 is the 25th percentile. Wages below this are outliers.
$11.87 - $13.55
27% of jobs
The median wage is $13.73 / hr.
$13.55 - $15.23
20% of jobs
$16.45 is the 75th percentile. Wages above this are outliers.
$15.23 - $16.91
10% of jobs
$16.91 - $18.59
9% of jobs
$18.59 - $20.27
5% of jobs
$20.28 - $21.96
4% of jobs
$21.96 - $23.64
2% of jobs
$23.64 - $25.32
2% of jobs
$6
$15
$25
How much do customer service desk associate jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for customer service desk associate in Tennessee is $15.37, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $17.16 per hour, depending on experience, location, and employer.
What does a customer service desk associate do?
A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.
What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?
To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.
What are some common challenges customer service desk associates face, and how can they overcome them?
Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.
What is the difference between Customer Service Desk Associate vs Customer Support Specialist?
| Aspect | Customer Service Desk Associate | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require basic certifications | High school diploma; some roles may prefer certifications in customer service or related fields |
| Work Environment | Front-line customer service in retail, tech, or service industries | Customer support via phone, email, or chat, often in call centers or remote settings |
| Employer & Industry Usage | Retail stores, tech companies, service providers | Tech companies, software firms, telecommunications |
| Common Search & Comparison | Customer Service Desk Associate vs Customer Support Specialist |
The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.
What are the most commonly searched types of Customer Service Desk jobs in Tennessee?
The most popular types of Customer Service Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Desk Associate jobs?
Cities in Tennessee with the most Customer Service Desk Associate job openings:
Service Desk
Smyrna, TN • On-site
Planet Fitness
• Health and Personal Care Stores • 501 - 1,000 employees501 - 1,000 employees
Other
Retirement
Posted 21 days ago
Planet Fitness rating
5.6
Based on 607 frontline employees who took The Breakroom Quiz
Job description
Company & Benefits
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions
Education & Experience
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
- Positive and professional environment where our brand promise is "Judgement Free Zone"
- Growth Opportunities: over 90% of our management team started as an entry level team member
- Competitive pay
- 401K Retirement Fund (Annual discretionary employer match up to 6%)
- Regular involvement in community outreach events
- Free employee Black Card Membership
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions
- Greet all members and guests upon arrival and say goodbye upon departure;
- Monitor club access to both members and non-members;
- Answer questions and handle member and guest complaints;
- Answer phone calls and provide information to prospects;
- Give tours to prospective members;
- Sell memberships, write agreements, and enter new members into database;
- Operate Point-of-Sale system and collect balances on past due accounts;
- Organize and maintain customer service front desk;
- Schedule appointments for fitness training sessions;
- Complete the Club Walk-Around every 20 minutes and complete checklists;
- Answer questions and give guidance to new employees;
- Perform beginning of shift and end of shift procedures;
- Perform club housekeeping including, but not limited to:
- Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
- Dusting where and when necessary including vents;
- Wiping tile, walls, and doors;
- Vacuuming and mopping floors;
- Replenishing toilet paper and soap;
- Emptying trash cans; and,
- Maintaining organization of cleaning closet.
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
- Perform all other duties as assigned or required.
Education & Experience
- High School Diploma or G.E.D. preferred;
- Previous customer service and/or sales experience preferred;
- Previous cleaning/maintenance experience preferred; and,
- Basic computer literacy.
- Excellent phone, communication, and interpersonal skills;
- Understand and be able to communicate the Judgment Free Zone concept;
- Accuracy with numbers;
- Ability to follow directions;
- Ability to work well independently and with others;
- Positive attitude and willingness to help others;
- Ability to maintain composure in difficult situations; and,
- Ability to recognize and learn from mistakes.
- Primarily indoor environment with normal exposure to light, sound, heat, and cold;
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
- Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
- Must be able to operate equipment such as vacuums and floor scrubbers;
- Exposure to standard cleaning fluids and chemicals;
- Must be able to recognize, identify, and judge behavior within environment; and,
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
What Planet Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Planet Fitness
Sourced by ZipRecruiter
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Industry
Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers
Company size
501 - 1,000 Employees
Headquarters location
Hampton, NH, US