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It Support Analyst Help Desk Jobs (NOW HIRING)

Stego Industries

IT Support & Help Desk

San Clemente, CA · Hybrid

$70K - $90K/yr

JOB TITLE: IT Support & Help Desk EMPLOYMENT STATUS: Full Time, Operative Level LOCATION ( In office or Hybrid ): Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion ...

ITW

IT Help Desk Supervisor

Glenview, IL · Hybrid

$93K - $123K/yr

... IT support function. Key Responsibilities ... Lead, coach, and develop a team of Help Desk Support Analysts to achieve service, quality, and ...

Reagent

IT Help Desk Analyst

NJ · On-site

$55K - $70K/yr

The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and ... In addition to direct user support, the role will own the administration and optimization of the ...

Robert Half

Help Desk/Desktop Support Analyst

Boston, MA · On-site

$47.50 - $55/hr

We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston ... This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a ...

Thomas More University

IT Help Desk Manager

KY · On-site

This position supports Thomas More University and Covington Latin School. Core Values and ... Analytical thinking and problem-solving * Process improvement and operational efficiency

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

Troubleshoots and resolves Service Desk tickets in a timely manner. * Escalates complex issues to ... Partners with our Sr. IT Support Analyst to troubleshoot and resolve complex desktop and laptop ...

Cherokee Federal

Help Desk Specialist I

Washington, DC · On-site

$100K - $111K/yr

In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with ... Technical Support Analyst Legal Disclaimer: All qualified applicants will receive consideration for ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... Required : • 1-3 years of experience in a help desk or IT support role. • Proficiency with ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

Print Management First Responder - IT Support Location: William W. Backus Hospital - 326 Washington ... This role is ideal for candidates with IT Help Desk or technical support experience who enjoy ...

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It Support Analyst Help Desk information

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How much do it support analyst help desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for it support analyst help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does an IT Support Analyst Help Desk do?

An IT Support Analyst Help Desk professional provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through step-by-step solutions, often remotely or over the phone. Their responsibilities typically include troubleshooting, maintaining IT documentation, and escalating complex issues to higher-level technical staff if needed. This role is essential for ensuring smooth day-to-day operations in organizations by resolving technology-related problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Analyst Help Desk, and why are they important?

To thrive as an IT Support Analyst Help Desk, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified. Experience with ticketing systems, remote desktop tools, and knowledge of operating systems like Windows and macOS are commonly required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is the difference between It Support Analyst Help Desk vs Network Support Technician?

AspectIt Support Analyst Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office-based, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesTroubleshoot hardware/software issues, user supportConfigure, maintain, and troubleshoot network infrastructure

While both roles support IT infrastructure, the It Support Analyst Help Desk primarily focuses on end-user support and troubleshooting software or hardware problems. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network systems and infrastructure. The roles often overlap in certifications and work environments but differ in their core responsibilities and technical focus.

What are some common challenges IT Support Analyst Help Desk professionals face, and how can they effectively manage them?

IT Support Analyst Help Desk professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear documentation of solutions, and develop strong interpersonal skills for customer support. Proactively learning about new technologies and collaborating closely with other IT team members can also help in providing efficient and effective support.
More about It Support Analyst Help Desk jobs
What cities are hiring for It Support Analyst Help Desk jobs? Cities with the most It Support Analyst Help Desk job openings:
What job categories do people searching It Support Analyst Help Desk jobs look for? The top searched job categories for It Support Analyst Help Desk jobs are:
It Support Analyst Help Desk jobs near you
Infographic showing various It Support Analyst Help Desk job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
IT Help Desk Support - Level I (MSP)

IT Help Desk Support - Level I (MSP)

K2 Staffing

Renton, WA

Full-time

Posted 17 days ago

Job description

Summary
Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
  • Front line defense with customers calling in with technical issues
  • Ability to properly hand calls off to more experienced technicians when needed
  • Following tickets through the process until closure.
  • Password resets
  • IP Phone setup
  • PC setup (i.e. software install, adding domains, etc)
  • IT equipment installation
  • Printer install (Canon/HP)
  • Assisting onsite technical lead with various IT-related projects.
  • New User On-boarding
Qualifications & Requirements
  • 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
  • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
  • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
  • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
  • General understanding of software installation
  • General understanding of printer installation
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
Employment Type: Full time Location: Renton, WA