ZipRecruiter

Log In

1

It Support Analyst Help Desk Jobs (NOW HIRING)

CIT Trucks

IT Support Analyst

Normal, IL · On-site

$28.50 - $32.25/hr

Follow standard help desk procedures * Log all help desk interactions * Administer help desk ... be an IT Support Analyst: * Bachelor's Degree in an Information Technology related field * 0-2 ...

AaraTechnologies Inc

IT Help Desk Analyst

Washington, DC · On-site

$60K - $75K/yr

IT Help Desk Analyst (1-2 Years Experience) Company: Aaratech Inc. Experience: 1-2 Years Employment ... In this role, you will provide first-level technical support to end users by troubleshooting ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot ... On-Call IT Support rotation. Travel to client locations in the local area. Knowledge, Skills ...

Mondo

IT Help Desk Manager

Glenside, PA

$35 - $44/hr

... IT support analysts, including scheduling, mentoring, and professional development • Analyze ... Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... IT support analysts, including scheduling, mentoring, and professional development • Analyze ... Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry ...

HCTec

IT Support Analyst II

Scottsdale, AZ · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot ...

Robert Half

Help Desk/Desktop Support Analyst

Albany, NY · On-site

$20 - $24/hr

We are looking for a customer-focused Help Desk/Desktop Support Analyst to join a financial ... This contract opportunity is ideal for an IT support specialist who enjoys diagnosing technical ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

The IT Support Analyst position acts as the front-line customer contact point for Health Care ... high volume Help Desk, Call Center, or other Customer Service environment. Experience ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

... Analyst to provide frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support , Desktop Support , and Systems Administration ...

Zones LLC.

Help Desk Analyst L2

Portland, OR · On-site

Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point within the IT support ...

Zones

Help Desk Analyst L2

Portland, OR

$21.75 - $29.75/hr

Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point within the IT support ...

Upstart

IT Support Analyst

Manhattan, NY · On-site

As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and ... Keep help desk inquiries, service requests, and support work organized and up to date through the ...

GardaWorld

IT Support Analyst

Saint Louis, MO · On-site

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This ... Proven experience in IT support, help desk, or technical troubleshooting. * Strong knowledge of ...

next page

Showing results 1-20

People also search for

All JobsIt Support Analyst Help Desk Jobs

It Support Analyst Help Desk information

See salary details

$14

$24

$35

How much do it support analyst help desk jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for it support analyst help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does an IT Support Analyst Help Desk do?

An IT Support Analyst Help Desk professional provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through step-by-step solutions, often remotely or over the phone. Their responsibilities typically include troubleshooting, maintaining IT documentation, and escalating complex issues to higher-level technical staff if needed. This role is essential for ensuring smooth day-to-day operations in organizations by resolving technology-related problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Analyst Help Desk, and why are they important?

To thrive as an IT Support Analyst Help Desk, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified. Experience with ticketing systems, remote desktop tools, and knowledge of operating systems like Windows and macOS are commonly required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is the difference between It Support Analyst Help Desk vs Network Support Technician?

AspectIt Support Analyst Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office-based, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesTroubleshoot hardware/software issues, user supportConfigure, maintain, and troubleshoot network infrastructure

While both roles support IT infrastructure, the It Support Analyst Help Desk primarily focuses on end-user support and troubleshooting software or hardware problems. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network systems and infrastructure. The roles often overlap in certifications and work environments but differ in their core responsibilities and technical focus.

What are some common challenges IT Support Analyst Help Desk professionals face, and how can they effectively manage them?

IT Support Analyst Help Desk professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear documentation of solutions, and develop strong interpersonal skills for customer support. Proactively learning about new technologies and collaborating closely with other IT team members can also help in providing efficient and effective support.
More about It Support Analyst Help Desk jobs
What cities are hiring for It Support Analyst Help Desk jobs? Cities with the most It Support Analyst Help Desk job openings:
What job categories do people searching It Support Analyst Help Desk jobs look for? The top searched job categories for It Support Analyst Help Desk jobs are:
It Support Analyst Help Desk jobs near you
Infographic showing various It Support Analyst Help Desk job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
IT Help Desk Support - Level II

IT Help Desk Support - Level II

K2 Staffing, LLC

Decatur, AL

$22 - $25/hr

Full-time

Re-posted 20 days ago

Job description

Summary
Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
  • End-User assistance
  • Point person with Windows Desktop related issues
  • Assist with Windows Servers
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
  • Network Services and Equipment Installation
  • LAN/WAN Installation and Maintenance Support
  • Network Hardware Support and Installation
  • Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • History of network and firewall administration (Sonicwall & Meraki).
  • Basic knowledge of network, server, and workstation troubleshooting knowledge.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • A willingness to learn and grow