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It Support Analyst Help Desk Jobs (NOW HIRING)

System Soft Technologies

IT Service Desk Support

We are seeking a Service Desk Support Analyst to provide first-level technical support to end users ... Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

  • Medical

  • Dental

  • Vision

... IT support analysts, including scheduling, mentoring, and professional development Analyze ... Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry ...

HCTec

IT Support Analyst I

Winston Salem, NC · Hybrid

Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot ... On-Call IT Support rotation. Travel to client locations in the local area. Knowledge, Skills ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot ... On-Call IT Support rotation. Travel to client locations in the local area. Knowledge, Skills ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

New

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Generate and analyze reports on IT support performance, identifying trends and areas for ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Support Analyst is responsible for delivering frontline technical support to end users ... help desk, desk-side, or IT support role (given the small team size, this role needs to hit the ...

Vimly Benefit Solutions

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director ... Prioritize assigned help desk requests, routine maintenance and project-related tasks in ...

Maxima Consulting

IT Support Analyst

New York, NY · On-site

Our technology experts across North America, Europe, Asia, and Australia help organizations of all ... the IT Service Desk. It's designated for "on call" facility level support and may be asked to ...

K2 Staffing, LLC

IT Help Desk Support - Level II

Decatur, AL · On-site

$50K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support


Venterra Realty

IT Support Analyst

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ROLE: IT Support Analyst REPORTSTO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite ... IT support, desktop support, help desk, service desk, technical operations, or a similar role.

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role involves handling IT support requests, managing hardware and software deployments ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

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It Support Analyst Help Desk information

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How much do it support analyst help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it support analyst help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does an IT Support Analyst Help Desk do?

An IT Support Analyst Help Desk professional provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through step-by-step solutions, often remotely or over the phone. Their responsibilities typically include troubleshooting, maintaining IT documentation, and escalating complex issues to higher-level technical staff if needed. This role is essential for ensuring smooth day-to-day operations in organizations by resolving technology-related problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Analyst Help Desk, and why are they important?

To thrive as an IT Support Analyst Help Desk, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified. Experience with ticketing systems, remote desktop tools, and knowledge of operating systems like Windows and macOS are commonly required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges IT Support Analyst Help Desk professionals face, and how can they effectively manage them?

IT Support Analyst Help Desk professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear documentation of solutions, and develop strong interpersonal skills for customer support. Proactively learning about new technologies and collaborating closely with other IT team members can also help in providing efficient and effective support.

What is the difference between It Support Analyst Help Desk vs Network Support Technician?

AspectIt Support Analyst Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office-based, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesTroubleshoot hardware/software issues, user supportConfigure, maintain, and troubleshoot network infrastructure

While both roles support IT infrastructure, the It Support Analyst Help Desk primarily focuses on end-user support and troubleshooting software or hardware problems. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network systems and infrastructure. The roles often overlap in certifications and work environments but differ in their core responsibilities and technical focus.

More about It Support Analyst Help Desk jobs

What cities are hiring for It Support Analyst Help Desk jobs?

Cities with the most It Support Analyst Help Desk job openings:

What job categories do people searching It Support Analyst Help Desk jobs look for?

The top searched job categories for It Support Analyst Help Desk jobs are:

It Support Analyst Help Desk jobs near you
Infographic showing various It Support Analyst Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Support Analyst- 3578759

AMS Staffing, Inc.

Houston, TX • Hybrid

$55K - $65K/yr

Full-time

Re-posted 4 days ago

Job description

Job Title: IT Support Analyst

Location: Houston-77056

Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!

Work Environment: Hybrid (4 days in office/1 remote)

Term: Permanent

Bachelor’s degree required: No

Referral Fee: AMS will pay $500 should the person you refer gets hired

 


JOB DESCRIPTION

 

 

Job Summary: IT Support Analyst – Houston, TX

Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.



Key Responsibilities:

  • Provide Tier 1 help desk support via ticketing system
  • Troubleshoot software, hardware, and networking issues for both onsite and remote users
  • Assist with user onboarding and offboarding
  • Maintain IT inventory and manage equipment check-in/out
  • Support anti-virus software, patch management, and network troubleshooting
  • Help maintain the help desk portal and document internal how-tos
  • Set up and support conference room tech and user phone/headset systems



Required Skills:

  • Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
  • Basic networking knowledge (TCP/IP, DHCP, DNS)
  • Understanding of Group Policies, file and print services, and event log analysis
  • Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
  • Strong organizational, communication, and customer service skills



Physical Requirements:

  • Must be able to lift up to 30 pounds



Education:

  • Minimum high school diploma or equivalent