ZipRecruiter

Log In

1

It Support Analyst Help Desk Jobs (NOW HIRING)

Artesia General Hospital

IT SUPPORT ANALYST-1558

Artesia, NM · On-site

$26.01 - $39.95/hr

Assign customer support calls to IT support analyst teams according to the procedure. * Function as ... Associate's degree in the technical, management discipline, or engineering. 1-2 years of Help Desk ...

Movadogroup

IT Support Analyst

Moonachie, NJ · On-site

$60K - $68K/yr

This position will also be responsible for various duties as assigned by the GIT Service Desk ... Helpdesk support * Technical expertise in current standard desktop software (Microsoft Office ...

McLaughlin Research Corporation

Be Seen First

IT Help Desk Analyst

Newport, RI · On-site

$50K - $55K/yr

McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval ... This position will provide support with regards to Information Technology (IT) and Information ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk ... level support and troubleshooting for CLIENT team members. The role requires analyzing and ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal ... Experience supporting networked printers. * Strong problem-solving, analytical, and decision-making ...

Robert Half

Help Desk/Desktop Support Analyst

Itasca, IL · On-site

$23.75 - $27.50/hr

We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary ... IT operations.* Experience providing end-user support in a help desk or desktop support capacity.

Techvilla Solutions

IT End User Analyst

Miramar, FL · On-site

... IT support, help desk, desktop support, or end-user computing. * Hands-on experience with ... Strong analytical, problem-solving, and customer service skills. * Excellent verbal and written ...

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

... IT support, help desk, desktop support, or end-user computing. * Hands-on experience with ... Strong analytical, problem-solving, and customer service skills. * Excellent verbal and written ...

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

... IT support, help desk, desktop support, or end-user computing. * Hands-on experience with ... Strong analytical, problem-solving, and customer service skills. * Excellent verbal and written ...

tilebar11

IT Help Desk - Showrooms

New York, NY · On-site

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIt Support Analyst Help Desk Jobs

It Support Analyst Help Desk information

See salary details

$14

$24

$35

How much do it support analyst help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it support analyst help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does an IT Support Analyst Help Desk do?

An IT Support Analyst Help Desk professional provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through step-by-step solutions, often remotely or over the phone. Their responsibilities typically include troubleshooting, maintaining IT documentation, and escalating complex issues to higher-level technical staff if needed. This role is essential for ensuring smooth day-to-day operations in organizations by resolving technology-related problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Analyst Help Desk, and why are they important?

To thrive as an IT Support Analyst Help Desk, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified. Experience with ticketing systems, remote desktop tools, and knowledge of operating systems like Windows and macOS are commonly required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges IT Support Analyst Help Desk professionals face, and how can they effectively manage them?

IT Support Analyst Help Desk professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear documentation of solutions, and develop strong interpersonal skills for customer support. Proactively learning about new technologies and collaborating closely with other IT team members can also help in providing efficient and effective support.

What is the difference between It Support Analyst Help Desk vs Network Support Technician?

AspectIt Support Analyst Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office-based, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesTroubleshoot hardware/software issues, user supportConfigure, maintain, and troubleshoot network infrastructure

While both roles support IT infrastructure, the It Support Analyst Help Desk primarily focuses on end-user support and troubleshooting software or hardware problems. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network systems and infrastructure. The roles often overlap in certifications and work environments but differ in their core responsibilities and technical focus.

More about It Support Analyst Help Desk jobs

What cities are hiring for It Support Analyst Help Desk jobs?

Cities with the most It Support Analyst Help Desk job openings:

What job categories do people searching It Support Analyst Help Desk jobs look for?

The top searched job categories for It Support Analyst Help Desk jobs are:

It Support Analyst Help Desk jobs near you
Infographic showing various It Support Analyst Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT SUPPORT ANALYST-1558

Artesia General Hospital

Artesia, NM • On-site

$26.01 - $39.95/hr

Full-time

Re-posted 28 days ago

Job description

Demonstrates competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital
  • Servant Leadership: Demonstrates competence in serving others and prioritizing their needs.
  • Excellence: Demonstrates competence in striving for the highest quality in all aspects of work.
  • Respect: Demonstrates competence in respecting others and valuing their contributions.
  • Virtuousness: Demonstrates competence in maintaining high ethical standards and integrity.
  • Innovation: Demonstrates competence in embracing new ideas and technologies to improve healthcare.
  • Community: Demonstrates competence in fostering a sense of community and collaboration.
  • Education: Demonstrates competence in promoting continuous learning and development.

ESSENTIAL FUNCTIONS:
  • Create service tickets for customer issues and escalate unresolved issues according to standard practice and procedures.
  • Verify end-user credentials before providing or resetting access to applications and systems.
  • Maintain, troubleshoot, and repair computer systems, including printers and other peripherals.
  • Provide direct user support on-site and in the field.
  • Evaluate user business needs and recommend appropriate hardware solutions. Diagnose errors or technical problems and determine proper solutions.
  • Provide routine system maintenance as required. Document all system updates and repairs.
  • Consult with customers to identify and specify clinical and technical requirements. Perform basic hardware and software troubleshooting, diagnostics, and remote repair if possible.
  • Assign customer support calls to IT support analyst teams according to the procedure.
  • Function as part of project teams to provide system deployment, upgrades, or relocation.
  • Provide 24/7 support when scheduled

ADDITIONAL RESPONSIBILITIES:As Assigned
AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
INFORMATION MANAGEMENT: Treats all information and data within the scope of the position with appropriate confidentiality and security.
RISK MANAGEMENT/QUALITY MANAGEMENT/SAFETY: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
ENVIRONMENTAL CONDITIONS: The work environment consists of daily patient contact, which may include exposure to blood or other body fluids.
MINIMUM POSITION QUALIFICATIONS:
  • Associate's degree in the technical, management discipline, or engineering. 1-2 years of Help Desk, Service Desk, or equivalent experience.
  • Excellent customer service skills. Strong system diagnosis skills.
  • Ability to perform a routine component replacement on desktops, laptops, and printers. Basic understanding of network protocols.
  • Experience with disk imaging software.
  • Proficient with Microsoft Office.
  • Solid problem-solving abilities.
  • Demonstrated ability to effectively handle tense customer service scenarios. Demonstrated knowledge of access and authentication controls.
  • Demonstrated knowledge of enterprise architecture principles and practices.

Apply