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It Support Analyst Help Desk Jobs (NOW HIRING)

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Republic Finance

IT Help Desk Analyst

Plano, TX

This role involves handling IT support requests, managing hardware and software deployments ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

Saxton and Stump

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

PTG

IT Support Services II-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

New

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

Norgate Technology

IT Support Analyst

Garden City, NY · On-site

Norgate Technology is seeking an IT Support Analyst to join their team. The role involves managing applications, liaising with consultants, aiding in database management, and providing technical ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA

$28 - $33.50/hr

Works as a team member with other IT Support staff on our end users with software, hardware ... Familiarity in use of Help Desk ticketing systems Why Choose ICONIX? This is a place where you will ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

This role also serves as a bridge between IT support staff and the broader IT organization ... Strong analytical skills with attention to detail. * Leadership, coaching, and collaboration skills.

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Recent IT Help Desk experience supporting Active Directory, Microsoft Office 365, and Windows 11 in ... The Help Desk Analyst will troubleshoot straight-forward to fairly complex software and hardware ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day ... Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ...

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It Support Analyst Help Desk information

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How much do it support analyst help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it support analyst help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does an IT Support Analyst Help Desk do?

An IT Support Analyst Help Desk professional provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through step-by-step solutions, often remotely or over the phone. Their responsibilities typically include troubleshooting, maintaining IT documentation, and escalating complex issues to higher-level technical staff if needed. This role is essential for ensuring smooth day-to-day operations in organizations by resolving technology-related problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Analyst Help Desk, and why are they important?

To thrive as an IT Support Analyst Help Desk, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified. Experience with ticketing systems, remote desktop tools, and knowledge of operating systems like Windows and macOS are commonly required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges IT Support Analyst Help Desk professionals face, and how can they effectively manage them?

IT Support Analyst Help Desk professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear documentation of solutions, and develop strong interpersonal skills for customer support. Proactively learning about new technologies and collaborating closely with other IT team members can also help in providing efficient and effective support.

What is the difference between It Support Analyst Help Desk vs Network Support Technician?

AspectIt Support Analyst Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office-based, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesTroubleshoot hardware/software issues, user supportConfigure, maintain, and troubleshoot network infrastructure

While both roles support IT infrastructure, the It Support Analyst Help Desk primarily focuses on end-user support and troubleshooting software or hardware problems. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network systems and infrastructure. The roles often overlap in certifications and work environments but differ in their core responsibilities and technical focus.

More about It Support Analyst Help Desk jobs

What cities are hiring for It Support Analyst Help Desk jobs?

Cities with the most It Support Analyst Help Desk job openings:

What job categories do people searching It Support Analyst Help Desk jobs look for?

The top searched job categories for It Support Analyst Help Desk jobs are:

It Support Analyst Help Desk jobs near you
Infographic showing various It Support Analyst Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Engineer

Allen Control Systems

Austin, TX • On-site

Full-time

Re-posted 8 days ago

Job description

Job Summary:
Allen Control Systems (ACS) is a cutting-edge defense startup focused on developing autonomous gun turrets with advanced computer vision and control systems. They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and security.
Responsibilities:
• Serve as the first point of contact for IT support, troubleshooting hardware, software, and networking issues.
• Assist and manage the Onboarding process for new users.
• Manage and track IT help desk tickets, escalating when necessary to meet SLAs.
• Configure laptops, install software, and support new employee onboarding.
• Perform routine system maintenance to ensure all devices remain secure and up to date.
• Assist in documentation efforts, keeping system logs and IT records current.
• Work with vendors to gather technical and compliance documentation.
• Support compliance-related initiatives, including CMMC Level 2 and ITAR, by maintaining operational standards.
• Communicate effectively with employees, providing timely updates on their IT issues.
Qualifications:
Required:
• 2+ years of IT help desk, technical support, or related experience.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with Windows and macOS environments (Linux a plus).
• Familiarity with IT ticketing systems and support workflows.
• Strong communication skills and a customer-first mindset.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
Preferred:
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Knowledge of compliance frameworks (CMMC, ITAR, or similar) is a plus.
• 3–5 years of professional IT support experience.
• Hands-on experience in compliance-driven environments.
• Background supporting defense or aerospace companies.
• Familiarity with vendor security and risk management processes.
Company:
Allen Control Systems develops autonomous defense technologies designed to detect, track, and counter unmanned aerial threats. Founded in 2022, the company is headquartered in Austin, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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