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It Support Analyst Help Desk Jobs (NOW HIRING)

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... t services Answering inbound help desk calls, tickets and emails from corporate users, and ...

GardaWorld

IT Support Analyst

Saint Louis, MO

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This ... Proven experience in IT support, help desk, or technical troubleshooting. * Strong knowledge of ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... analytical ability • After hours / On Call support is required Salary Career Level Required ...

Worcester Polytech

IT Support Analyst

Worcester, MA · On-site

$22/hr

JOB TITLE IT Support Analyst LOCATION Worcester DEPARTMENT NAME Services & Support DIVISION NAME ... The Service Desk Representative works closely with other Service Desk staff, Service Desk student ...

Skip Hop Inc

IT Support Analyst

New York, NY

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... Utilize the ServiceNow Knowledge Base to resolve issues; escalate appropriately to Support Analyst ...

360 IT Professionals

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

TitleEase

IT Support Analyst

Warwick, RI · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven ... help maintain a secure, reliable, and efficient technology environment while supporting projects ...

TitleEase

IT Support Analyst

Warwick, RI · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven ... help maintain a secure, reliable, and efficient technology environment while supporting projects ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

Ensign Services

IT Help Desk Analyst

Dallas, TX

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 6:00 AM - 2:30 PM CST Position Type: Full Time, ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

TitleEase

IT Support Analyst

Park City, UT · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven ... help maintain a secure, reliable, and efficient technology environment while supporting projects ...

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All JobsIt Support Analyst Help Desk Jobs

It Support Analyst Help Desk information

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How much do it support analyst help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for it support analyst help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does an IT Support Analyst Help Desk do?

An IT Support Analyst Help Desk professional provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through step-by-step solutions, often remotely or over the phone. Their responsibilities typically include troubleshooting, maintaining IT documentation, and escalating complex issues to higher-level technical staff if needed. This role is essential for ensuring smooth day-to-day operations in organizations by resolving technology-related problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Analyst Help Desk, and why are they important?

To thrive as an IT Support Analyst Help Desk, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified. Experience with ticketing systems, remote desktop tools, and knowledge of operating systems like Windows and macOS are commonly required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is the difference between It Support Analyst Help Desk vs Network Support Technician?

AspectIt Support Analyst Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office-based, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesTroubleshoot hardware/software issues, user supportConfigure, maintain, and troubleshoot network infrastructure

While both roles support IT infrastructure, the It Support Analyst Help Desk primarily focuses on end-user support and troubleshooting software or hardware problems. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network systems and infrastructure. The roles often overlap in certifications and work environments but differ in their core responsibilities and technical focus.

What are some common challenges IT Support Analyst Help Desk professionals face, and how can they effectively manage them?

IT Support Analyst Help Desk professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear documentation of solutions, and develop strong interpersonal skills for customer support. Proactively learning about new technologies and collaborating closely with other IT team members can also help in providing efficient and effective support.
More about It Support Analyst Help Desk jobs
What cities are hiring for It Support Analyst Help Desk jobs? Cities with the most It Support Analyst Help Desk job openings:
What job categories do people searching It Support Analyst Help Desk jobs look for? The top searched job categories for It Support Analyst Help Desk jobs are:
It Support Analyst Help Desk jobs near you
Infographic showing various It Support Analyst Help Desk job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
IT Service Desk Analysts

IT Service Desk Analysts

Maven LLC

Columbus, OH

Full-time

Re-posted 20 days ago

Job description

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally developed applications, and corporate systems and employees.

Job Responsibilities:

      Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution, building trust, and educating them in a way that addresses trends; and regional users are completely satisfied with IT support services

      Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook

      Supporting enterprise production support process for reporting, evaluating, resolving incidents

      Leveraging Salesforce as a ticketing tool

      Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems

      Reporting on metrics like call volume, call types, technical talk time

      Contributing to improving the help desk process, and reducing trends to drive down overall incident volume

      Serving as liaison to various departments within to provide assistance and access to information, or systems, when issues arise

      Complete daily help desk checklist summarizing handoff tickets, policies and settlements

      Lead specialists may also act as manager on call.

Requirements:

      Strong customer service, organization, and communication skills

      Strong process management skills

      Ability to understand software, hardware, telephony and connectivity

      Ability to acquire data

      Ability to multi-task

      Ability to focus on objectives while being detail-oriented

      Ability to work independently

      Strong problem-solving skills

      Ability to work effectively with colleagues

      Ability to listen effectively and communicate with candor and honesty

      1-2 years in IT Support (Service Desk preferred and/or Deskside experience

      Experience in supporting multi-site and/or supporting or deploying systems preferred

      Experience using Service Desk ticketing system to track incidents/requests

      Experience win Medium/large support environments

      Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required

     Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support

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