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It Support Analyst Help Desk Jobs (NOW HIRING)

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

This role involves handling IT support requests, managing hardware and software deployments ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

SubCom

IT Helpdesk Support Analyst (7496)

Newington, NH · On-site

Position Overview The Help Desk Support Analyst is a full-time, on-site position and a key member of the IT Service Delivery team. This role provides primarily Level 2 technical support, desktop ...

New

Community Options, Inc.

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...

Rokky Brands

IT Support Analyst

Nelsonville, OH · On-site

$22/hr

Ability to learn and support new systems and applications. IT Support Analyst Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. * High ...

US Tech Solutions

IT Help Desk Support

Woodland, CA · On-site

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

In-Person Role Overview The IT Help Desk Analyst delivers technical and customer support within a high-volume call center setting. Working under general supervision, this role assists end-users with ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ... Ability to analyze metrics and drive performance improvements. * Working knowledge of Windows ...

Refactor Talent

Help Desk Analyst

Ann Arbor, MI · On-site

$20 - $27.50/hr

We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local IT support operations in Ann Arbor, Michigan. This individual will directly help with the local facility ...

New

trane technologies

IT Support Analyst

Grand Rapids, MI · On-site

We are currently hiring an IT Support Analyst who will be responsible for providing IT support services and acting as a liaison between our key business partners and service delivery teams. This role ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...

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It Support Analyst Help Desk information

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How much do it support analyst help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it support analyst help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does an IT Support Analyst Help Desk do?

An IT Support Analyst Help Desk professional provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through step-by-step solutions, often remotely or over the phone. Their responsibilities typically include troubleshooting, maintaining IT documentation, and escalating complex issues to higher-level technical staff if needed. This role is essential for ensuring smooth day-to-day operations in organizations by resolving technology-related problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Analyst Help Desk, and why are they important?

To thrive as an IT Support Analyst Help Desk, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified. Experience with ticketing systems, remote desktop tools, and knowledge of operating systems like Windows and macOS are commonly required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges IT Support Analyst Help Desk professionals face, and how can they effectively manage them?

IT Support Analyst Help Desk professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear documentation of solutions, and develop strong interpersonal skills for customer support. Proactively learning about new technologies and collaborating closely with other IT team members can also help in providing efficient and effective support.

What is the difference between It Support Analyst Help Desk vs Network Support Technician?

AspectIt Support Analyst Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office-based, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesTroubleshoot hardware/software issues, user supportConfigure, maintain, and troubleshoot network infrastructure

While both roles support IT infrastructure, the It Support Analyst Help Desk primarily focuses on end-user support and troubleshooting software or hardware problems. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network systems and infrastructure. The roles often overlap in certifications and work environments but differ in their core responsibilities and technical focus.

More about It Support Analyst Help Desk jobs

What cities are hiring for It Support Analyst Help Desk jobs?

Cities with the most It Support Analyst Help Desk job openings:

What job categories do people searching It Support Analyst Help Desk jobs look for?

The top searched job categories for It Support Analyst Help Desk jobs are:

It Support Analyst Help Desk jobs near you
Infographic showing various It Support Analyst Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Support

Fincantieri Marine Group

Marinette, WI • On-site

Full-time

Re-posted 24 days ago

Job description

Job Description
Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location.
Fincantieri Marine Group
Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice , constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.
Position Summary
The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management.
Domestic travel may be required.
Essential Functions
  • Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues. Utilize Service Now - help desk ticket tracking system
  • Manage and resolve incidents by tracking and documenting tickets in an ITSM system
  • Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
  • Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
  • Other duties as assigned

Requirements
Required Skills
  • Windows 11, Microsoft 365 (O365), and PC troubleshooting techniques
  • Experience working within an IT ticketing system (ServiceNow preferred)
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues in a timely manner
  • Must have strong Microsoft Office Suite computer skills
  • Must have strong organizational, time management, written and verbal communication skills
  • Must have ability to maintain confidentiality and a professional demeanor
  • Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness

Education and Experience
  • Bachelor's degree in information technology required, or equivalent combination of education, training, and experience
  • Two Years of IT Help Desk or IT Support Services environment experience preferred
  • Have or are willing to obtain A+ certification

Competencies
Fincantieri's core competencies reflect our values and key behavioral expectations for all employees:
  • Open Mindset: Identify and solve problems, embrace change, and seek continuous learning.
  • Strategic Leadership: Build trust, unity, and accountability while working toward shared goals.
  • Accomplishment: Take ownership, deliver results, and ensure customer satisfaction.
  • Social Connection: Collaborate, communicate, and value diversity and inclusion.

Physical Demands and Work Environment
While performing job duties, the employee is frequently required to sit and occasionally stand or walk; use hands and arms to grasp, reach and type; stoop or kneel; and speak or hear. The employee may occasionally lift and/or move up to 15 pounds. The position is primarily performed in a quiet, climate-controlled environment with minimal exposure to moving equipment, elements, or risk of injury. When entering the shipyard, there may be exposure to moving equipment, elements, or risk of injury.
Posting Disclaimer
This job description provides a summary of the work environment, knowledge, skill, ability, and physical demands required to successfully perform the essential functions of this position and is not intended to be an exhaustive list of responsibilities. Other duties may apply. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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