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It Support Analyst Help Desk Jobs (NOW HIRING)

WIRED TECHNOLOGY LLC

Help Desk Analyst

Mcdonough, GA

$25 - $35/hr

We are seeking a skilled and dedicated Help Desk Analyst to lead our technical support team ... The ideal candidate will possess a strong background in IT support and customer service, with a ...

PennEngineering

IT Support Analyst

Toms River, NJ · On-site

$75K - $95K/yr

... Support Analyst to support and enhance our manufacturing business systems and IT infrastructure. ... Respond to and resolve help desk tickets in a timely manner * Create and maintain knowledgebase ...

Zones LLC.

Help Desk Analyst L1

Portland, OR

$25 - $28/wk

Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support. * Collaborate with global IT teams to ensure consistent service delivery across regions. What ...

Zones LLC.

Help Desk Analyst L1

Spartanburg, SC · On-site

$22 - $26/hr

Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support. * Collaborate with global IT teams to ensure consistent service delivery across regions. What ...

Eaglepicher Technologies

IT Support Analyst

Southbridge, MA · On-site

$58K - $68K/yr

We are actively seeking an IT Support Analyst who will provide onsite technical support for the ... Provide Help Desk for end-user and PC issues and requests * Participates in technology projects and ...

New

Tru Clean Management

IT Help Desk

Homestead, FL

IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our ... Key Responsibilities Technical Support: Provide first-level technical assistance and support for ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

Courser

IT Support Services II-Help Desk

Dekalb, IL · On-site

$50K - $60K/yr

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

True Anomaly

IT Support Analyst

Long Beach, CA

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Bone & Joint Clinic

Help Desk Analyst

Wausau, WI

$22 - $30/hr

Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...

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All JobsIt Support Analyst Help Desk Jobs

It Support Analyst Help Desk information

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$14

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$35

How much do it support analyst help desk jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for it support analyst help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT Support Analysts to focus on more complex issues. However, AI tools complement rather than replace human support, and the role of help desk professionals remains essential for handling nuanced or sensitive problems that require human judgment.

Is a help desk analyst an entry-level job?

A help desk analyst position is typically considered an entry-level role in IT support, often requiring basic knowledge of computer systems, troubleshooting skills, and customer service. Many employers seek candidates with relevant certifications like CompTIA A+ and some technical experience, but extensive prior experience is usually not necessary.

What does an IT Support Analyst Help Desk do?

An IT Support Analyst Help Desk professional provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through step-by-step solutions, often remotely or over the phone. Their responsibilities typically include troubleshooting, maintaining IT documentation, and escalating complex issues to higher-level technical staff if needed. This role is essential for ensuring smooth day-to-day operations in organizations by resolving technology-related problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Analyst Help Desk, and why are they important?

To thrive as an IT Support Analyst Help Desk, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified. Experience with ticketing systems, remote desktop tools, and knowledge of operating systems like Windows and macOS are commonly required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What does a IT support analyst do?

An IT Support Analyst helps troubleshoot and resolve technical issues for users, including hardware, software, and network problems. They often provide support via help desk tickets, phone, or remote access, and may use tools like ticketing systems and diagnostic software to ensure system functionality and user productivity.

What is the difference between It Support Analyst Help Desk vs Network Support Technician?

AspectIt Support Analyst Help DeskNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office-based, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesTroubleshoot hardware/software issues, user supportConfigure, maintain, and troubleshoot network infrastructure

While both roles support IT infrastructure, the It Support Analyst Help Desk primarily focuses on end-user support and troubleshooting software or hardware problems. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network systems and infrastructure. The roles often overlap in certifications and work environments but differ in their core responsibilities and technical focus.

What are some common challenges IT Support Analyst Help Desk professionals face, and how can they effectively manage them?

IT Support Analyst Help Desk professionals often encounter challenges such as handling a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to prioritize tickets based on urgency, maintain clear documentation of solutions, and develop strong interpersonal skills for customer support. Proactively learning about new technologies and collaborating closely with other IT team members can also help in providing efficient and effective support.

What qualifications do I need for IT help desk?

IT Support Analysts typically need a high school diploma or equivalent, with many employers preferring an associate's or bachelor's degree in information technology, computer science, or related fields. Relevant skills include knowledge of operating systems, hardware troubleshooting, and customer service, often supported by certifications such as CompTIA A+ or Network+. Strong communication skills and the ability to work in a team are also important for success in this role.
More about It Support Analyst Help Desk jobs
What cities are hiring for It Support Analyst Help Desk jobs? Cities with the most It Support Analyst Help Desk job openings:
What job categories do people searching It Support Analyst Help Desk jobs look for? The top searched job categories for It Support Analyst Help Desk jobs are:
It Support Analyst Help Desk jobs near you
Infographic showing various It Support Analyst Help Desk job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, and 10% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk -IT Service & Support

Help Desk -IT Service & Support

JBA International

Los Angeles, CA • On-site

Full-time

Posted 4 days ago

Job description

Help Desk -IT Service & Support- Southern California
Overview
Our client, a successful Los Angeles based Law Firm is now hiring for a Help Desk and IT Service and Support Analyst to serve as a member of a dynamic Customer Experience "Help Desk" team that processes and resolves incoming user support issues and questions in a timely manner. The team supports technical software, hardware, mobile devices, telephone and audio-video conferencing for Corporate Law Firm employees or guests.
A secondary aspect of this role is providing "just in time" training-related videos or instructional steps with pictures via email or quick reference materials.
The Customer Experience team as provides 24/7 support services through rotating on-call shifts for after hours and week end support (covered by 4 to 5 team members).
This position supports Working From Anywhere (WFA), and/or a hybrid format rotating between home and office.
Responsibilities
  • Respond to Help Desk requests via telephone, email, remote access, and in-person (when necessary).
  • Track all end-user support activities through an incident tracking system. "ServiceNow" experience is a plus.
  • Diagnose and resolve end-user issues in the office, at home, and remote locations., including hardware, software, e-mail, internet, or local-area network problems.
  • Deliver, tag, and configure end-user PC desktop hardware, software, and peripherals as needed and assigned.
  • Participate in a rotating on-call schedule that involves after hours and weekend support and availability via remote access and telephone coverage.
  • Develop and maintain an advanced level of proficiency with firm technologies.
  • Work independently to research and resolve complex technical issues.
  • Vital member of the Customer Experience Team, providing exceptional service and support to all end-users ( aka, internal and external customers).
  • Occasionally visit other offices to provide onsite assistance and inventory tasks.
  • Coordinate set up of New Hire accounts, as well as equipment for orientation.
  • Configure applications to meet firm requirements and Best Practices.
  • Gather additional details, clarify, test, reproduce and document customer issues and create/update support tickets in ServiceNow.
  • Ability to work within deadlines and effectively handle stress.
  • Ability to establish effective working relationships and interact successfully with others, especially as part of the IT Department and Customer Experience team.
Required Skills & Abilities:
  • Advanced knowledge/experience with Windows operating systems, Microsoft Office, desktop/laptop hardware and mobile devices (Apple/Mac experience is a plus).
  • Ability to work with videoconferencing equipment, document management system (iManage), printers, mobile device management, Citrix/VDI, and other software applications in a legal environment.
  • Strong network experience is a plus.
  • Strong interpersonal skills, ability to interact with people at all levels and highly customer-focused equally across all departments, teams, and practices groups.
  • Ability to quickly adapt to technology changes in a professional services organization.
  • Self-motivated with the ability to execute tasks and make decisions in a high-pressure environment.
  • Bachelor's degree in computer science (or equivalent work experience) is preferred, as well as two years of experience working in a law firm environment.

www.jba.com

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