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It Helpdesk Jobs in Racine, WI (NOW HIRING)

Metro Sales Inc.

IT Sales Consultant

Menomonee Falls, WI · On-site

$60K - $70K/yr

Turn technology solutions into real value for your customers -helping them understand the power of ... Team up with Marketing and Managed IT Services to co-create demand-generation plans that boost our ...

Robert W Baird & Co

IT Business Analyst

Milwaukee, WI · On-site

... and technology, helping shape solutions that drive meaningful outcomes across the firm. We are ... or incomplete information. * Translate business needs into high-quality artifacts such as ...

Baird Capital

IT Business Analyst

Milwaukee, WI · On-site

... and technology, helping shape solutions that drive meaningful outcomes across the firm. We are ... or incomplete information. * Translate business needs into high-quality artifacts such as ...

New

Baird

IT Business Analyst

Milwaukee, WI · On-site

... and technology, helping shape solutions that drive meaningful outcomes across the firm. We are ... or incomplete information. * Translate business needs into high-quality artifacts such as ...

Baird

IT Business Analyst

Milwaukee, WI · On-site

... and technology, helping shape solutions that drive meaningful outcomes across the firm. We are ... or incomplete information. * Translate business needs into high-quality artifacts such as ...

MARS IT Corp

IT Project Manager

Milwaukee, WI · Remote

$97K - $114.80K/yr

MARS Solutions Group is looking for an experienced IT Project Manager located in Milwaukee, WI ... CATS (timekeeping) knowledge helpful but not required Preferred Qualifications: * PMP certification ...

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How much do it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are popular job titles related to It Helpdesk jobs in Racine, WI? For It Helpdesk jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Racine, WI look for? The top searched job categories for It Helpdesk jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Helpdesk jobs? Cities near Racine, WI with the most It Helpdesk job openings:
It Helpdesk jobs near you
Information Technology Support Specialist

Information Technology Support Specialist

JP Cullen

Milwaukee, WI

Full-time

Medical, Dental, Life, PTO

Posted 29 days ago

Job description

Overview

Our entire infrastructure is on the Cloud. With an aggressive strategy to target cutting edge technologies, we're looking for ways to set ourselves apart. The ideal candidate is professional and diplomatic in dealing with internal and external customers and maintains a positive work atmosphere. Outstanding customer service, interpersonal communication, and problem-solving skills are critical to the success of this position.

The IT Support Specialist reports directly to the Manager of IT and supports all employees throughout the offices and project sites. The IT Support Specialist will primarily work in the Milwaukee office but will also visit jobsites in the Milwaukee area.

Responsibilities
  • We work pretty independently but look for ways to sharpen each other's skills & knowledge with regular team meetings.
  • Respond to jobsite and office requests to resolve IT issues. Get to know people more than what you might in a typical IT role.
  • Visit job sites to provide support, deploy jobsite workstations, printers, and network equipment in coordination with business units and IT team. See us in action at a construction site.
  • Provide application support for the following: M365/Microsoft Suite and related applications, Bluebeam, Adobe, Autodesk products, Procore, MS Project.
  • Provide on-site wired network support and setup of WIFI.
  • Collaborate with the jobsite/office staff and Cullen IT team to suggest, develop, and test IT improvements
  • Setup new PCs and installation of software and repair equipment and related devices
  • Train users to work with new computer hardware or software
  • Properly diagnose the problem and walk users through the recommended problem-solving steps
  • Possess and use critical thinking and reasoning skills in the resolution of issues, problems, and tasks
Qualifications
  • Ideal candidate will have at least an associate degree in MIS, Computer Science or related area or 2 years of PC support or helpdesk experience
  • Both critical thinking and reasoning skills related to the technology field
  • Working knowledge of Windows, M365, Networking/WIFI, User management, iOS/Android
  • Basic project and time management skills and the ability to prioritize work based on business needs
  • Candidates should be passionate about working with people to solve their technology related issues and have excellent time management skills and work well under pressure and/or deadlines.
Why JP Cullen?

Our Mission: To identify, hire, train, and retain the best people to serve our customers.

JP Cullen is a Wisconsin-based $850 million plus, founded in 1892, 5th generation family-owned construction management firm.

Compensation & Benefits

JP Cullen has a commitment to its community, employees, and employees' families. We offer outstanding benefits - Health, Life, and Dental Insurance, Competitive Salary and Bonus Structure, Profit Sharing, PTO, Holiday Pay, Employee Assistance, and Training.

EEO

JP Cullen is an Equal Employment Opportunity/Affirmative Action (EEO/AA) Employer. We promote diversity by proactively recruiting, hiring, and promoting women, minorities, disabled individuals, and veterans. JP Cullen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Employment Type: FULL_TIME

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