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It Helpdesk Jobs in Racine, WI (NOW HIRING)

IT Program Manager

Milwaukee, WI ยท Hybrid

$23K/mo

In the role of IT Program Manager working in Milwaukee, WI you will be part of the global IT ... You have a thirst for learning - you are always looking for ways to learn and help one another grow

IT Program Manager

Milwaukee, WI ยท On-site

$23K/mo

In the role of IT Program Manager working in Milwaukee, WI you will be part of the global IT ... You have a thirst for learning - you are always looking for ways to learn and help one another grow

IT Senior Auditor

Milwaukee, WI ยท On-site

$92K - $121K/yr

Job Title IT Senior Auditor About your role: As an IT Senior Auditor, you will manage and execute ... office experiences help you with your overall onboarding experience and leads to stronger ...

IT Senior Auditor

Milwaukee, WI ยท On-site

$92K - $121K/yr

Job Title IT Senior Auditor About your role: As an IT Senior Auditor, you will manage and execute ... office experiences help you with your overall onboarding experience and leads to stronger ...

MANAGER OF IT ANALYTICS

Milwaukee, WI ยท On-site

$77K - $97K/yr

Information Technology FLSA Status: Exempt, Non-Represented Annual Salary Range: $77,600 - $97,033 ... Reviews help desk issues assigned to analytical staff for timely and proper resolution. * Responds ...

MANAGER OF IT ANALYTICS

Milwaukee, WI ยท On-site

$77K - $97K/yr

Information Technology FLSA Status: Exempt, Non-Represented Annual Salary Range: $77,600 - $97,033 ... Reviews help desk issues assigned to analytical staff for timely and proper resolution. * Responds ...

VP, IT Platforms

Brookfield, WI ยท On-site

$148K - $186K/yr

... help our associates grow their careers. Bring your authentic self to work as part of an ... The VP, IT Platforms is responsible for the strategy, engineering, operations, and continual ...

... help our associates grow their careers. Bring your authentic self to work as part of an ... NATURE AND SCOPE The IT Service Desk Technician reports to the Manager, IT Service Desk and is ...

VP, IT Platforms

Brookfield, WI

$148K - $186K/yr

... help our associates grow their careers. Bring your authentic self to work as part of an ... The VP, IT Platforms is responsible for the strategy, engineering, operations, and continual ...

Information Technology Intern - Summer 2025

New Berlin, WI ยท On-site

$14.75 - $19.50/hr

The IT Intern is responsible for providing help desk support to end users across the organization as it relates to hardware, software and telephone system issues. Responsibilities: * Serves as first ...

Bachelor's degree in Computer Science, Information Systems/Technology, or other relevant technical ... With nearly 63,000 colleagues in more than 70 different countries, we help billions of people ...

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It Helpdesk information

See Racine, WI salary details

$11

$21

$31

How much do it helpdesk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for it helpdesk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

Is IT Helpdesk a good career?

IT Helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as system administrator or network technician.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, common software, and remote support can improve chances of securing a helpdesk role.
What are the most commonly searched types of It Helpdesk jobs in Racine, WI? The most popular types of It Helpdesk jobs in Racine, WI are:
What are popular job titles related to It Helpdesk jobs in Racine, WI? For It Helpdesk jobs in Racine, WI, the most frequently searched job titles are:
What cities near Racine, WI are hiring for It Helpdesk jobs? Cities near Racine, WI with the most It Helpdesk job openings:
Infographic showing various It Helpdesk job openings in Racine, WI as of August 2026, with employment types broken down into 82% Full Time, 10% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,153 per year, or $21.7 per hour.

IT Program Manager

Molson Coors

Milwaukee, WI โ€ข Hybrid

$23K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago


Job description

Requisition ID: 39320 


Cheers to creating an incredible tomorrow!โ€ฏ

โ€ฏโ€ฏโ€ฏ

At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... weโ€™re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.

We seek, value and respect everyoneโ€™s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each otherโ€™s successes.

 

Hereโ€™s to crafting careers and creating new legacies.

Crafted Highlights:  

 In the role of IT Program Manager working in Milwaukee, WI you will be part of the global IT Project Delivery team.  This position is accountable for managing large scale multinational, typically complex projects and/or large divisional projects.  This position reports to the Sr. Manager of Program Management for Supply Chain.

What Youโ€™ll Be Brewing:

  • Lead multinational complex projects and/or large divisional projects through project plan development and status tracking. Ensure successful completion of complex projects, following the published IT Project Methodology.  Prepare and maintain realistic quality and risk plans and manage project change via established change control processes.
  • Work as part of a project team of internal information technology professionals and/or other 3rd party specialists to deliver a portfolio of projects. 
  • Support the Portfolio Office to ensure we continue to evaluate, monitor & improve project management processes and methods.  Ensure own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and appropriate action taken.
  • Ensure that we continue to improve how projects are managed to minimize risks to MCBC arising from projects, maximize benefits to be realized from future projects, and assure the continued development of the companyโ€™s project management capability.

Key Ingredients:

  • You have a bachelorโ€™s degree and a minimum of 6-8 years of experience in IT Program and/or project management; or
  • In lieu of a degree, 10-12 years of experience in IT program and/or project management with demonstrated large project experience.
  • You have demonstrated experience in an SAP managed manufacturing environment.  Experience with SAP S4/HANA is strongly preferred.
  • Project management certifications such as PMP, SAFe, or DASM are a plus.
  • You have proven success in managing complex and multi-faceted programs with the ability to drive projects through completion.
  • You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities
  • You build relationships and collaborate to get to the desired outcome  
  • You take accountability for results โ€“ acting with integrity and honoring commitments  
  • You have a thirst for learning โ€“ you are always looking for ways to learn and help one another grow  
  • You exhibit our core values

Beverage Bonuses:  

  • Flexible work programs that support work life balance including a hybrid work model of 4 days in the office
  • We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities  
  • We care about our communities, and play our part to make a difference โ€“ from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are 
  • Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 
  • Ability to grow and develop your career centered around our First Choice Learning opportunities
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
  • On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! 
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences  

Molson Coors is an equal opportunity employer.  We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail jobs@molsoncoors.com. 


Pay and Benefits:
At Molson Coors, weโ€™re committed to paying people fairly and equitably for the work they do.


Job Posting Total Rewards Offerings: $126,500.00 - $166,100.00 (posting salary range) + 15target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days).


The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting.  We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.


Molson Coors logo

About Molson Coors

Sourced by ZipRecruiter

Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life's moments. We've been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Denver, CO, US

Year founded

1786

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