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Help Desk Jobs in Reedsburg, WI (NOW HIRING)

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk Technician Job Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily ...

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk Technician Job Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily ...

Chula Vista Resort

Front Desk

Wisconsin Dells, WI

$13.25 - $16.50/hr

Front Desk Chula Vista Resort - Wisconsin Dells, WI 53965 Overview Position Type Full-Time ... and sincerely helping to resolve them. * Must be familiar in which departments to work with in ...

Bravo Hospitality Group

Front Desk

Wisconsin Dells, WI · On-site

$15 - $16/hr

... necessary to help alleviate the pressure and to process the guest expediently. * Monitor ... Maintain a neat and presentable front desk area. * Monitor guest mail and ensure that it is ...

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Help Desk information

See Reedsburg, WI salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for help desk in Reedsburg, WI is $21.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.80 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are popular job titles related to Help Desk jobs in Reedsburg, WI? For Help Desk jobs in Reedsburg, WI, the most frequently searched job titles are:
What cities near Reedsburg, WI are hiring for Help Desk jobs? Cities near Reedsburg, WI with the most Help Desk job openings:
Help Desk jobs near you

IT Help Desk Technician

Summit Golf Brands

Barneveld, WI • On-site

Full-time

Posted 21 days ago

Job description

Job Title: Help Desk Technician

Job Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily business operations.

Reports to: IT Manager

Duties/Responsibilities:

  • Serve as the first point of contact for all IT support requests submitted via phone, email, or ticketing system, ensuring prompt acknowledgment and resolution.
  • Diagnose and resolve hardware, software, network connectivity, and peripheral issues for end users across the organization.
  • Set up, configure, and deploy desktops, laptops, printers, and other end-user equipment for new hires and equipment refreshes.
  • Create, manage, and disable user accounts and access in Active Directory, Microsoft 365, and other business applications per established provisioning procedures.
  • Document all support activities, troubleshooting steps, and resolutions accurately in the IT ticketing system.
  • Escalate unresolved or complex technical issues to senior IT staff in a timely manner with thorough documentation of steps already taken.
  • Assist with maintaining IT asset inventory, including tracking hardware lifecycle and software license compliance.
  • Support onboarding and offboarding processes by coordinating equipment and account setup or deactivation.
  • Contribute to the creation and maintenance of IT knowledge base articles and end-user guides.
  • Maintain a professional, service-oriented attitude and follow up with users to ensure issues are fully resolved.

Required Skills/Abilities:

  • Basic understanding of Windows 10/11 operating systems, Microsoft 365 applications (Outlook, Teams, Word, Excel), and common business software.
  • Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
  • Ability to clearly communicate technical information to non-technical users in a patient and professional manner.
  • Strong problem-solving skills with the ability to prioritize and manage multiple open issues simultaneously.
  • Eagerness to learn, follow established processes, and adhere to IT documentation standards.
  • Attention to detail and commitment to accurate recordkeeping in ticketing and asset management systems.
  • Ability to lift and move IT equipment (up to 50 lbs.) and work in various physical environments as needed.
  • Familiarity with AI tools and platforms (e.g., Claude.ai or similar) is a plus, particularly for supporting end users who are adopting AI-assisted workflows.

Education and Experience:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field -- OR -- equivalent hands-on experience or technical certifications (e.g., CompTIA A+).
  • 0-3 year(s) of experience in a help desk, IT support, or desktop support role.
  • Experience with a ticketing or service management system is a plus.
  • Familiarity with Active Directory and Microsoft 365 administration basics is preferred. Experience working with SharePoint for documentation and knowledge management is a plus.
  • A positive, team-first attitude and willingness to grow within a collaborative IT team environment.

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