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Help Desk Jobs in Delavan, WI (NOW HIRING)

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can ...

HR Green

Service Desk Administrator

Mchenry, IL · On-site

$54K - $81K/yr

Help remote employees troubleshoot home office setups, including docking stations and Citrix ... desk or IT support role * Working knowledge of Windows 11 and Microsoft 365 applications

LeadingIT

Level 1 Helpdesk Technician

Woodstock, IL · On-site

$40K - $50K/yr

Proven experience as a help desk technician or other customer support role * Good understanding of computer systems, mobile devices, and other tech products * Ability to diagnose and resolve basic ...

LeadingIT

Helpdesk Technician - Tier 1

Woodstock, IL · On-site

$40K - $50K/yr

Proven experience as a help desk technician or other customer support role * Good understanding of computer systems, mobile devices, and other tech products * Ability to diagnose and resolve basic ...

Pure Barre

Front Desk Sales Associate

Delafield, WI · On-site

$12.75 - $16/hr

This is the perfect opportunity to interact with clients on a daily basis and help create a supportive and meaningful community! POSITION: The purpose of the Front Desk Sales Associate is to assist ...

The Abbey Resort

IT Intern

Fontana, WI · On-site

$18 - $20/hr

Provide help desk support and technical assistance to system users * Gather and maintain inventory of IT equipment * Record computer processes, procedures, and hardware and software information

The Marcus Corporation

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Grand Geneva Resort and Spa

Front Desk Clerk

Lake Geneva, WI

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Grand Geneva Resort & Spa

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Grand Geneva Resort

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Marcus Hotels

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Marcus Hotels

Front Desk Clerk

Lake Geneva, WI

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

LeadingIT

Field Technician

Woodstock, IL · On-site

$42K/yr

Proven experience as a help desk technician or other customer support role * Good understanding of computer systems, mobile devices, and other tech products * Ability to diagnose and resolve basic ...

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All JobsHelp Desk JobsHelp Desk Jobs in Delavan, WI

Help Desk information

See Delavan, WI salary details

$11

$20

$30

How much do help desk jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for help desk in Delavan, WI is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are popular job titles related to Help Desk jobs in Delavan, WI? For Help Desk jobs in Delavan, WI, the most frequently searched job titles are:
What cities near Delavan, WI are hiring for Help Desk jobs? Cities near Delavan, WI with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Delavan, WI as of July 2026, with employment types broken down into 5% Internship, 64% Full Time, 26% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $42,967 per year, or $20.7 per hour.

Help Desk/Desktop Support Analyst

Robert Half

North Prairie, WI • On-site

$19.95 - $23.10/hr

Temporary

Posted 11 days ago

Job description

We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support.
Responsibilities:
• Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution.
• Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices.
• Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization.
• Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests.
• Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing.
• Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations.
• Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment.
• Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required.
• Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools.
• Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.• At least 1 year of experience in help desk, desktop support, technical support, or a similar end-user support position.
• Working knowledge of Microsoft Windows environments, including Windows 11, and familiarity with commonly used business software.
• Experience with Active Directory administration, including user provisioning, password resets, and account maintenance activities.
• Ability to troubleshoot hardware, software, peripheral, and multifunction printer issues in a structured and efficient manner.
• Strong customer service and communication skills, with the ability to assist users clearly and professionally.
• Ability to manage multiple incoming requests, prioritize effectively, and stay organized in a fast-paced support environment.
• Familiarity with computer imaging, desktop provisioning, and deployment of end-user devices.
• Exposure to tools or applications such as service desk ticketing systems and enterprise software platforms, including environments that may use SolidWorks.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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