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Help Desk Jobs in Delavan, WI (NOW HIRING)

Marcus Corporation

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Pure Barre

Front Desk Sales Associate

Delafield, WI · On-site

$12.75 - $16/hr

This is the perfect opportunity to interact with clients on a daily basis and help create a supportive and meaningful community! POSITION: The purpose of the Front Desk Sales Associate is to assist ...

The Abbey Resort

IT Intern

Fontana, WI · On-site

$18 - $20/hr

Provide help desk support and technical assistance to system users * Gather and maintain inventory of IT equipment * Record computer processes, procedures, and hardware and software information

The Marcus Corporation

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

The Marcus Corporation

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Grand Geneva Resort and Spa

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Marcus Hotels

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Grand Geneva Resort

Front Desk Clerk

Lake Geneva, WI

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Grand Geneva Resort & Spa

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

Marcus Hotels

Front Desk Clerk

Lake Geneva, WI

$13.50 - $16.50/hr

We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll ...

LeadingIT

Field Technician

Woodstock, IL · On-site

$42K/yr

Proven experience as a help desk technician or other customer support role * Good understanding of computer systems, mobile devices, and other tech products * Ability to diagnose and resolve basic ...

TEKsystems

Desktop Support

Beloit, WI

$19 - $21/hr

Help Desk / Service Desk Experience * Office 365 * Ticketing Systems * Device Deployment and Configuration Nice-to-Have Skills * MacOS support experience * Exposure to AS/400 environments Ideal ...

New

TEKsystems c/o Allegis Group

Desktop Support

Beloit, WI · On-site

$19 - $21/hr

Help Desk / Service Desk Experience * Office 365 * Ticketing Systems * Device Deployment and Configuration Nice-to-Have Skills * MacOS support experience * Exposure to AS/400 environments Ideal ...

New

TEKsystems

Desktop Support

Beloit, WI

$19 - $21/hr

Help Desk / Service Desk Experience * Office 365 * Ticketing Systems * Device Deployment and Configuration Nice-to-Have Skills * MacOS support experience * Exposure to AS/400 environments Ideal ...

New

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All JobsHelp Desk JobsHelp Desk Jobs in Delavan, WI

Help Desk information

See Delavan, WI salary details

$11

$20

$30

How much do help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk in Delavan, WI is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are popular job titles related to Help Desk jobs in Delavan, WI?

For Help Desk jobs in Delavan, WI, the most frequently searched job titles are:

What cities near Delavan, WI are hiring for Help Desk jobs?

Cities near Delavan, WI with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Delavan, WI as of August 2026, with employment types broken down into 5% Internship, 64% Full Time, 26% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $42,967 per year, or $20.7 per hour.

Front Desk Clerk

Marcus Corporation

Lake Geneva, WI • On-site

$13.50 - $16.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Marcus Corporation rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 42 rated movie theaters

Job description

Front Desk Agent

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll create unforgettable first impressions, ensuring our guests feel welcomed and eager to return.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

  • Deliver exceptional guest experiences from check-in to checkout.
  • Masterfully handle reservations, inquiries, and complaints using hotel systems.
  • Maintain composure and professionalism under pressure, resolving guest issues effectively.
  • Build strong guest relationships through personalized service and local knowledge.
  • Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
  • Accurately manage financial transactions and maintain cash handling responsibilities.
  • Effectively multitask and prioritize tasks in a fast-paced environment.
  • Contribute to overall hotel operations by performing various administrative duties.

What do you bring to the role?

  • High school diploma or equivalent required.
  • 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
  • Able to work independently, has good judgment, problem solving, and decision-making skills.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Excellent customer service and communication skills are required.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergencies.
  • Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

What's in it for you?

  • A free, well-balanced meal every shift
  • Discounted Gym Membership
  • Room discounts at Marcus Hotels & Resorts
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
  • Free parking
  • "Two for one" movie theater coupons at Marcus Theatres
  • Ability to grow your career and transfer from one property to another
  • Early wage access
  • Paid time off
  • Flexible scheduling
  • Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
  • And more!

About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.

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