Entry Level Help Desk Technician Jobs in Reedsburg, WI

Reedsburg Area Medical Center is hiring a full-time Pharmacy Technician to work at the Community and Viking Pharmacies!

Schedule - rotating 8 hour shifts:

• Monday through Friday (7:30 a.m. - 7:30 p.m.)
• Saturday & Sunday (9:00 a.m. - 5:00 p.m.)

Be a vital part of the care team where precision meets purpose. As a Pharmacy Technician, youll support pharmacists in preparing and dispensing medications, ensuring accuracy, safety, and efficiency in every step of the medication process. Youll help manage inventory, process prescriptions, and provide exceptional service to patients and clinical teams. This role is ideal for a detail-oriented, dependable professional who thrives in a fast-paced healthcare environment and is passionate about supporting safe, effective patient care behind the scenes.

Position Summary:

This is a developmental position that is located within the Reedsburg Area Medical Center Pharmacy Department. The Pharmacy technician at this level serves as an entry-level developmental trainee performing routine pharmacy duties under direct supervision of higher level technicians to learn the basic functions of pharmacy operations.

The incumbent at this level performs basic function of pharmacy operations such as counting and packaging prescriptions, answering phone calls and mailing prescriptions. Due to lack of previous health care experience, the incumbent functioning at this level will perform with significant supervision by full performance level technicians and/or pharmacists.

Job Relationships:

Reports to the Director of Pharmacy; collaborates withpharmacists, pharmacy technicians, physicians, patients, families and employees of RAMC as well as vendors, public, civic organizations, regulatory agencies and other provider organizations.

Supervisory Controls:

Work is assigned in general terms by the pharmacist in charge/lead or higher level technician. The incumbent completes tasks based on established protocols/accepted pharmaceutical practices. A pharmacist/lead is available to consult with the incumbent and periodically provides guidance and reviews work. The pharmacist in charge/lead or higher level technician provides general information about new priorities, deadlines, and changes in the pharmacy service as well as advice on techniques for handling work related problems.

Primary Customer Served:

• Neonatal (0 30 days)
• Infant (31 days 1 year)
• Pediatric (1 12 years)
• Adolescent (13 18 years)
• Adult (19 65 years)
• Geriatric (> 66 years)
• Family/Visitors
• Physicians
• Community Agencies
• Social Work Team

Education and Training Required:

In addition to the basic requirements, RAMC must use the following criteria to determine the appropriate level assignment of candidates.

• High school graduate
• OR six months of general experience.
• OR Student Technician. A student enrolled in an approved nationally accredited pharmacy technician program.
• BLS certification required.

Experience:

Employees at the entry-level are developmental trainees. The pharmacy technician trainee is performing routine pharmacy duties under direct supervision of higher graded level technicians to learn the basic functions of pharmacy operations.

Special Knowledge, Skills and Abilities:

Meets the needs of all customers while supporting Reedsburg Area Medical Center and Service mission. Consistently communicates and treats customers (patients, visitors, volunteers, and all healthcare staff) in a courteous, tactful, and respectful manner. Provides the customers with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

Physical Requirements:

• Physical Demands:
  • Frequent walking, standing, sitting, reaching, manual/fine dexterity, grasping, and hearing-close distance.
  • Occasional bending, twisting, crawling, kneeling and squatting.
  • Occasional ability to lift/carry or push/pull up to 50 pounds.
• Sight:
  • Near and far vision is required in order to visualize computer screens, review documents, assist patients and other members of the healthcare team.
• Cognition/Communication:
  • Ability to participate in all aspect of communication in regards to writing, reading, math, hearing and comprehensive speech skills.
• Environmental Conditions:
  • Work is largely performed in a pleasant, indoor hospital environment.
• Potential Hazards:
  • Occasional exposure to fumes or airborne particles, toxic or caustic chemicals.
  • Occasional exposure to hazardous material such as needle puncture, blood and body fluids.
  • May handle hazardous drugs.
• Psychological, Situational, Functional Factors:
  • Able to multitask, remain flexible.
  • Maintain interpersonal skills, deep conversation, work effectively alone, take initiative & handle stressful situations.
  • Is capable of being creative, problem solve, make decisions and manage difficult situations.