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Entry Level Help Desk Technician Jobs in Reedsburg, WI

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Behavior Technician

Reedsburg, WI · On-site

$16/hr

With one in 36 children diagnosed with autism, this entry-level job is in big demand . As a Behavior Technician at WEAP, you'll have the exciting role of helping children with autism learn, grow, and ...

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Behavior Technician

Reedsburg, WI · On-site

$16/hr

With one in 36 children diagnosed with autism, this entry-level job is in big demand . As a Behavior Technician at WEAP, you'll have the exciting role of helping children with autism learn, grow, and ...

Field Operations

Field Technician

Baraboo, WI · On-site

$20.50/hr

In this entry-level role, we will equip you with the training you need to succeed and the ... Join Spectrum and help keep people connected to what matters most! What our Field Technicians Enjoy ...

Bridgestone

Automotive Maintenance Technician

Portage, WI

$12.54 - $18.81/hr

... plan to help build towards your future. We believe people can only provide superior service and ... Job Category Retail Position Summary The Maintenance Technician is an entry level position in which ...

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Entry Level Help Desk Technician information

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$11

$21

$31

How much do entry level help desk technician jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for entry level help desk technician in Reedsburg, WI is $21.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.80 per hour, depending on experience, location, and employer.

What is an Entry Level Help Desk Technician job?

An Entry Level Help Desk Technician is responsible for providing technical support to users experiencing IT issues. They assist with troubleshooting hardware, software, and network problems, often resolving issues remotely or in person. Their tasks include resetting passwords, installing software, and documenting support requests. This role requires strong communication skills, basic IT knowledge, and the ability to solve problems efficiently. It serves as a starting point for a career in IT, offering opportunities for advancement into more specialized technical roles.

What are the key skills and qualifications needed to thrive in the Entry Level Help Desk Technician position, and why are they important?

To thrive as an Entry Level Help Desk Technician, you need basic knowledge of computer hardware, operating systems, and troubleshooting techniques, often backed by an associate degree, relevant coursework, or certifications like CompTIA A+ or Microsoft Fundamentals. Familiarity with ticketing systems, remote desktop software, and common office productivity tools is essential in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and work collaboratively with IT teams. These abilities ensure quick, accurate resolution of technical issues, contributing to user productivity and overall organizational efficiency.

What types of issues can I expect to handle as an Entry Level Help Desk Technician?

As an Entry Level Help Desk Technician, you'll typically address a variety of basic technical problems, such as password resets, connectivity issues, printer malfunctions, and software installation support. You'll be the initial point of contact for users seeking assistance, either via phone, email, chat, or in person. Most of your work will focus on diagnosing and resolving straightforward problems or escalating more complex issues to higher-level IT staff. This hands-on experience is a great way to build foundational technical skills and gain exposure to different IT systems, supporting your future growth in the field.

What job categories do people searching Entry Level Help Desk Technician jobs in Reedsburg, WI look for? The top searched job categories for Entry Level Help Desk Technician jobs in Reedsburg, WI are:
What cities near Reedsburg, WI are hiring for Entry Level Help Desk Technician jobs? Cities near Reedsburg, WI with the most Entry Level Help Desk Technician job openings:
Entry Level Help Desk Technician jobs near you

IT Help Desk Technician

Summit Golf Brands

Barneveld, WI • On-site

Full-time

Re-posted 19 days ago

Job description

Job Title: Help Desk Technician

Job Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily business operations.

Reports to: IT Manager

Duties/Responsibilities:

  • Serve as the first point of contact for all IT support requests submitted via phone, email, or ticketing system, ensuring prompt acknowledgment and resolution.
  • Diagnose and resolve hardware, software, network connectivity, and peripheral issues for end users across the organization.
  • Set up, configure, and deploy desktops, laptops, printers, and other end-user equipment for new hires and equipment refreshes.
  • Create, manage, and disable user accounts and access in Active Directory, Microsoft 365, and other business applications per established provisioning procedures.
  • Document all support activities, troubleshooting steps, and resolutions accurately in the IT ticketing system.
  • Escalate unresolved or complex technical issues to senior IT staff in a timely manner with thorough documentation of steps already taken.
  • Assist with maintaining IT asset inventory, including tracking hardware lifecycle and software license compliance.
  • Support onboarding and offboarding processes by coordinating equipment and account setup or deactivation.
  • Contribute to the creation and maintenance of IT knowledge base articles and end-user guides.
  • Maintain a professional, service-oriented attitude and follow up with users to ensure issues are fully resolved.

Required Skills/Abilities:

  • Basic understanding of Windows 10/11 operating systems, Microsoft 365 applications (Outlook, Teams, Word, Excel), and common business software.
  • Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
  • Ability to clearly communicate technical information to non-technical users in a patient and professional manner.
  • Strong problem-solving skills with the ability to prioritize and manage multiple open issues simultaneously.
  • Eagerness to learn, follow established processes, and adhere to IT documentation standards.
  • Attention to detail and commitment to accurate recordkeeping in ticketing and asset management systems.
  • Ability to lift and move IT equipment (up to 50 lbs.) and work in various physical environments as needed.
  • Familiarity with AI tools and platforms (e.g., Claude.ai or similar) is a plus, particularly for supporting end users who are adopting AI-assisted workflows.

Education and Experience:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field -- OR -- equivalent hands-on experience or technical certifications (e.g., CompTIA A+).
  • 1-3 year(s) of experience in a help desk, IT support, or desktop support role.
  • Experience with a ticketing or service management system is a plus.
  • Familiarity with Active Directory and Microsoft 365 administration basics is preferred. Experience working with SharePoint for documentation and knowledge management is a plus.
  • A positive, team-first attitude and willingness to grow within a collaborative IT team environment.

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