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Help Desk Jobs in Sun Prairie, WI (NOW HIRING)

YMCA of Dane County

Front Desk Staff

Madison, WI

$15 - $16/hr

We are currently looking for high-energy individuals with a passion for helping others to join our team! Our Front Desk Staff are responsible for creating a positive member experience by providing a ...

YMCA of Dane County

Front Desk Staff

Madison, WI · On-site

$15 - $16/hr

We are currently looking for high-energy individuals with a passion for helping others to join our team! Our Front Desk Staff are responsible for creating a positive member experience by providing a ...

YMCA of Dane County

Front Desk Staff

Madison, WI · On-site

$15 - $16/hr

We are currently looking for high-energy individuals with a passion for helping others to join our team! Our Front Desk Staff are responsible for creating a positive member experience by providing a ...

YMCA

Front Desk Staff

Madison, WI · On-site

$15 - $16/hr

We are currently looking for high-energy individuals with a passion for helping others to join our team! Our Front Desk Staff are responsible for creating a positive member experience by providing a ...

Dave & Buster's

Front Desk - Host

Madison, WI · On-site

$14 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster

Front Desk - Host

Madison, WI · On-site

$14 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Sub-Zero & Wolf Appliance

SAP QC Analyst III

Madison, WI

$24.25 - $32.50/hr

Will provide second and third level application support for any help desk tickets that cannot be answered by the help desk team. * Write code and debug software applications * Write IT test plans and ...

Sub-Zero Group, Inc.

SAP QC Analyst III

Madison, WI · On-site

$24.25 - $32.50/hr

Will provide second and third level application support for any help desk tickets that cannot be answered by the help desk team. * Write code and debug software applications * Write IT test plans and ...

Sub-Zero, Inc.

SAP QC Analyst III

Madison, WI · On-site

$80 - $100/hr

Will provide second and third level application support for any help desk tickets that cannot be answered by the help desk team. * Write code and debug software applications * Write IT test plans and ...

Middec Inc

Order Desk / Reception

Madison, WI · On-site

$20 - $24/hr

You are the first impression to our customers at the front desk, acknowledging them as they enter ... Must be a team player and understand that we all work together to help get the job done. Company ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Sun Prairie, WI

Help Desk information

See Sun Prairie, WI salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk in Sun Prairie, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What job categories do people searching Help Desk jobs in Sun Prairie, WI look for?

The top searched job categories for Help Desk jobs in Sun Prairie, WI are:

What cities near Sun Prairie, WI are hiring for Help Desk jobs?

Cities near Sun Prairie, WI with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $46,851 per year, or $22.5 per hour.

Front Desk Staff

Madison, WI

YMCA of Dane County
See more jobs at YMCA of Dane Countyexternal

$15 - $16/hr

Part-time

Retirement

Posted 19 days ago

Job description

Hiring One Front Desk Staff - West YMCA

PART TIME!

MUST BE ABLE TO WORK- Mid-Day, Nights , and Every Other Weekend.

FREE YMCA FAMILY MEMBERSHIP!

$15-16.00 per hour

Are you passionate about making a lasting impact on your community? We are currently looking for high-energy individuals with a passion for helping others to join our team!

Our Front Desk Staff are responsible for creating a positive member experience by providing a superior level of customer service to current and prospective members and guests. This position establishes a positive work environment, supervises a dedicated membership team, and greets and interacts with guests in a friendly and professional manner.

WHY the Y? Excellent Benefits!

  • AMAZING retirement plan with unprecedented company contribution
  • Growth opportunities!
  • FREE YMCA Membership!

Responsibilities:

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • New member sign-up.
  • Respond to member questions and concerns in a timely and professional manner

Qualifications:

  • Motivated to maintain an excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization, and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting
  • High school or equivalent (Preferred)
  • Customer Service: 1 year (Preferred) but WILL TRAIN

The YMCA of Dane County is an equal opportunity employer and we are committed to a diverse and inclusive workforce. We offer equal employment opportunities to all persons without regard to race, color, religion, creed, sex, national origin or ancestry, age, handicap, disability, veteran status or any other classification protected by applicable state law.