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Help Desk Jobs in Appleton, WI (NOW HIRING)

Renewal by Andersen

GWI - IT Administrator

Appleton, WI · On-site

$20 - $22/hr

Manage and maintain timely resolution of help desk ticket requests * Administer Microsoft 365 environment, including user accounts and access * Manage CRM users, permissions, and system access

Capital Credit Union

Front Desk Representative

Kimberly, WI · On-site

$14.75 - $18/hr

Completes miscellaneous projects for the organization including help with stuffers, process mail payments, process transactions for members that do not involve cash, open additional accounts for ...

Capital Credit Union

Front Desk Representative

Kimberly, WI · On-site

$14.75 - $18/hr

Completes miscellaneous projects for the organization including help with stuffers, process mail payments, process transactions for members that do not involve cash, open additional accounts for ...

U.S. Navy

IT Professional

De Pere, WI

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Professional

Sherwood, WI

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Professional

Hilbert, WI

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

Menasha Corporation

HR Services Specialist

Appleton, WI · On-site

Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant case handling. * Escalate complex or specialized inquiries to the appropriate Center of Excellence ...

U.S. Navy

IT Professional

Oshkosh, WI

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

Information Systems Technician

Oshkosh, WI

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Professional

Little Chute, WI

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

Information Systems Technician

Hilbert, WI

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsHelp Desk JobsHelp Desk Jobs in Appleton, WI

Help Desk information

See Appleton, WI salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for help desk in Appleton, WI is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Appleton, WI? The most popular types of Help Desk jobs in Appleton, WI are:
What are popular job titles related to Help Desk jobs in Appleton, WI? For Help Desk jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Appleton, WI look for? The top searched job categories for Help Desk jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Help Desk jobs? Cities near Appleton, WI with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Appleton, WI as of July 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,828 per year, or $22 per hour.
GWI - IT Administrator

GWI - IT Administrator

Renewal by Andersen

Appleton, WI • On-site

$20 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 140 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 94,880 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 92%

    92% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

Featured by Renewal By Andersen, based on 140 Breakroom Quiz responses from their frontline employees

Job description

Renewal by Andersen, America's premier window and door replacement company, is seeking a reliable, organized, and knowledgeable problem-solver to join our IT team. We use world-class technological advancements to drive organizational success, optimize technology for efficiency and growth, and deliver support solutions for our teammates and customers.
The IT Administrator partners with the IT Manager to support and maintain the company's technology systems, devices, and applications. This role is responsible for ensuring a reliable, secure, and efficient IT environment through system administration, user support, troubleshooting, and continuous improvement of processes.
Location: 1300 S Lynndale Drive, Appleton, WI
Hours: 8:00AM-4:00PM, Monday-Friday
Responsibilities:
  • Assist in new user onboarding, transfers, and terminations (accounts, access, and equipment)
  • Configure, assign, manage, and troubleshoot company devices and equipment
  • Support and maintain business systems, applications, and processes; recommend improvements when applicable
  • Manage and maintain timely resolution of help desk ticket requests
  • Administer Microsoft 365 environment, including user accounts and access
  • Manage CRM users, permissions, and system access
  • Manage user roles and permissions across company programs and platforms
  • Help maintain data security, access control, and data accuracy
  • Maintain and track IT equipment inventory and asset records
  • Provide end-user support, troubleshooting, and training as needed
Benefits:
  • Medical/Dental/Vision/Life Insurance Plans
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • Company Matched 401(k) plan
  • Employee Assistance Program
  • In-house recognition platform
  • A culture that supports work-life balance
  • An environment where collaboration is key

Requirements:
  • At least 6 months of experience in an IT Administrator or similar role
  • Strong knowledge of Microsoft Office (especially Outlook and Excel), with at least 1 year of professional experience using these applications
  • Proficiency with Windows-based PCs and operating systems, including at least 1 year of professional experience
  • Strong troubleshooting and problem-solving skills, including basic support for Windows devices and common system issues,
  • High attention to detail and accuracy
  • Ability to manage multiple tasks and priorities effectively
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, demanding environment
  • Reliable transportation
  • Ability to maintain consistent and dedicated working hours onsite
  • Ability to sit or stand for extended periods of time
  • Ability to work at a computer for extended periods

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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