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Help Desk Jobs in Racine, WI (NOW HIRING)

krg technology inc

"Desk side Engineer"

Racine, WI · On-site

Desk side Engineer Location : Racine, WI Duration : Contract - Primary Responsibilities v Reports ... me know if I can help in the future. Thanks for your time, Additional Information All your ...

The Panaro Group LLC

Manager - IS

Menomonee Falls, WI · On-site

$95.30K - $116.90K/yr

Maintain TI Help Desk support turnaround time of 48 hours * Maintain on time closure on client projects of 99% meeting deadlines * Maintain all systems planned uptime of 99% * Maintain all security ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI

The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed. Responsibilities * Resolve end ...

ASSA ABLOY

IT Operations Engineer

Brookfield, WI · On-site

Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners * Support Windows, Microsoft 365, Teams ...

Assa Abloy

IT Operations Engineer

Brookfield, WI · On-site

Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners * Support Windows, Microsoft 365, Teams ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Document incidents, solutions, and processes in the help desk system. * Escalate complex issues as necessary. * Provide guidance and training to users on basic IT functions and best practices.

TIER4 GROUP

PC Support Technician

Milwaukee, WI

Experience: Minimum 2 years of technical Help Desk or IT support experience . * Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools

Dungarvin

Office Coordinator

Milwaukee, WI

$18.50/hr

This role involves approximately 75% administrative duties and 25% Local Help Desk support. Schedule:Monday-Friday 8:00am-5:00pm, with a 1-hour lunch break Qualifications What Makes You A Great Fit:

Dungarvin

Office Coordinator

Milwaukee, WI · On-site

$18.50/hr

This role involves approximately 75% administrative duties and 25% Local Help Desk support. Schedule: Monday-Friday 8:00am-5:00pm, with a 1-hour lunch break Qualifications What Makes You A Great Fit:

Dungarvin

Office Coordinator

Milwaukee, WI · On-site

This role involves approximately 75% administrative duties and 25% Local Help Desk support. Schedule: Monday-Friday 8:00am-5:00pm, with a 1-hour lunch break Qualifications What Makes You A Great ...

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How much do help desk jobs pay per hour?

As of May 30, 2026, the average hourly pay for help desk in Racine, WI is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Racine, WI? The most popular types of Help Desk jobs in Racine, WI are:
What are popular job titles related to Help Desk jobs in Racine, WI? For Help Desk jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Racine, WI look for? The top searched job categories for Help Desk jobs in Racine, WI are:
What cities near Racine, WI are hiring for Help Desk jobs? Cities near Racine, WI with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Racine, WI as of May 2026, with employment types broken down into 73% Full Time, 17% Part Time, and 10% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $45,153 per year, or $21.7 per hour.
EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK (2023525001)

EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK (2023525001)

FROEDTERT HEALTH

Menomonee Falls, WI • On-site

$24.05 - $38.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Discover. Achieve. Succeed. #BeHere
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is REMOTE.
FTE: 1.000000
Standard Hours: 40.00
Shift: Shift 1
Shift Details: 9:30am - 6:00pm CST Holidays: 8am - 4:30pm CST Rotation Weekends: Saturday 8am-12pm CST Rotation
Job Summary:
This position is responsible for supporting end-users who are having any problem with Froedtert Health's Epic System. The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot across 50+ Epic modules, create detailed tickets, strive for first contact resolution, triage tickets when appropriate to correct IT teams, actively engage & use resources across IT teams, and manage ticket queues assigned/unassigned. The Epic Service Desk also assists the IT Service Desk in overflow calls for basic troubleshooting, warm transfers, and ticket creation. Work with Epic Service Desk leadership for role specific responsibilities & accountabilities. Participates in on-call rotations & support.
EXPERIENCE DESCRIPTION:
A minimum of 3 years of relevant Epic Service Desk customer service experience is required.
This experience should include multiple Epic modules troubleshooting and support.
Highly efficient across Epic modules, preferred.
Experience with healthcare business processes and associated applications/software is preferred.
EDUCATION DESCRIPTION:
Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required.
Epic knowledge/experience is preferred.
SPECIAL SKILLS DESCRIPTION:
Time management, professionalism, big picture, communication, work collaboratively in a team environment.
Compensation, Benefits & Perks at Froedtert Health
Pay is expected to be between: (expressed as hourly) $24.05 - $38.48. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
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About Froedtert

Sourced by ZipRecruiter

Froedtert is a world-class healthcare organization based in Milwaukee, WI, United States. The company operates within the healthcare and wellness industry, providing a broad spectrum of medical services to the residents of southeastern Wisconsin and beyond. Froedtert was founded in 1980 and is an academic health network, which ripples an integrated affiliation with the Medical College of Wisconsin. The company prides itself on its cutting-edge treatments, sophisticated technology, and groundbreaking research. Froedtert’s mission is to advance health in the communities they serve, with a profound commitment towards patient care, education, research and community outreach.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Milwaukee, WI, US

Year founded

1980

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