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It Helpdesk Manager Jobs in Racine, WI (NOW HIRING)

Robert W Baird & Co

IT Project Manager

Milwaukee, WI · Hybrid

$97K - $114K/yr

You'lluse yourexpertisein leadership, planning, communication, and agile practices to help teams ... This IT Project Manager role supports our Marketing & Communications and Risk Management teams and ...

Baird

IT Project Manager

Milwaukee, WI · On-site

$97K - $114K/yr

You'll use your expertise in leadership, planning, communication, and agile practices to help teams ... This IT Project Manager role supports our Marketing & Communications and Risk Management teams and ...

Johnson Financial Group

IT Architect

Racine, WI

... project managers, business representatives, IT teams, and third party vendors to ensure ... clients, IT management, and technical staff. • Technical expertise across business, data ...

IS3 Solutions

Site IT Leader

Pleasant Prairie, WI · On-site

Responsibilities : • Serve as the primary onsite IT leader for the Pleasant Prairie location. • Oversee daily IT operations in partnership with Brainsurf, which manages most service requests and ...

Assa Abloy

IT Operations Engineer

Brookfield, WI · On-site

IT Operations Engineer Make an Impact Where Technology Meets People We're looking for a hands-on ... Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ...

ASSA ABLOY

IT Operations Engineer

Brookfield, WI · On-site

IT Operations Engineer Make an Impact Where Technology Meets People We're looking for a hands-on ... Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ...

Danaher

IT Project Manager - Remote

Milwaukee, WI · On-site +1

$120K - $160K/yr

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

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All JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Racine, WI

It Helpdesk Manager information

See Racine, WI salary details

$35.2K

$78.6K

$116.7K

How much do it helpdesk manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for it helpdesk manager in Racine, WI is $78,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $93,800.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are popular job titles related to It Helpdesk Manager jobs in Racine, WI? For It Helpdesk Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Racine, WI look for? The top searched job categories for It Helpdesk Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Helpdesk Manager jobs? Cities near Racine, WI with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Racine, WI as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,560 per year, or $37.8 per hour.

IT Project Manager

Robert W Baird & Co

Milwaukee, WI • Hybrid

$97K - $114K/yr

Full-time

Posted 15 days ago

Job description

About the Role:

The position blends Project Manager and Scrum Master responsibilities within a Kanban delivery model, focusing on flow, adaptability, and continuous improvement rather than rigid process.You'lluse yourexpertisein leadership, planning, communication, and agile practices to help teams move efficiently and continuously improve.

You'llpartner with a collaborative,outcomedriventeam to lead work of varying complexity, adapt as scope and business priorities evolve, and build strong,trustbasedrelationships with stakeholders. This is an ideal opportunity for a Project Manager who thrives in ambiguity, values influence overauthority andis motivated by delivering meaningful business impact.

This IT Project Manager role supports our Marketing & Communications and Risk Management teams and is based in our Milwaukee office with a hybrid work environment.

The ImpactYou'llMake:

Team Leadership and Mentorship:

  • Lead and mentor team members by fostering collaboration, accountability, and ownership of work
  • Influence without authority, earning trust and credibility with peers and partners
  • Apply strong knowledge of agile team dynamics and ceremonies within a Kanban environment
  • Promote continuous improvement, learning, and team maturity

Work Intake, Planning, and Organizing:

  • ManagedaytodayKanban operations, including board hygiene, WIP limits, and dailystandups
  • Partner with Business Analysts and stakeholders to understand backlogs and translate priorities into realistic delivery plans
  • Lead project efforts with varying levels of complexity and ambiguity, adjusting approach as outcomes evolve
  • Identifyand resolve bottlenecks, dependencies, technical roadblocks, and process inefficiencies
  • Track and communicate progress using visual metrics and lightweight reporting
  • Simplify andoptimizeintake, triage, analysis, and planning processes for business requests, internal improvements, and routine maintenance

Stakeholder Management:

  • Serve as a primary point of contact for Marketing & Communications and Risk Management partners
  • Communicate clearly and effectively across all levels of the organization to ensure alignment and transparency
  • Facilitate meetings with clear agendas, decisions, and outcomes
  • Partner with stakeholders to deliver solutions in a way that drives value and satisfaction

Navigating Complexity:

  • Navigate organizational dynamics to escalate issues, drive decisions, and achieve results
  • Identify, assess, and mitigate risks to support successful delivery
  • Build andmaintainstrong relationships across business and technology teams
  • Leveragecrossteampartnerships to resolve dependencies and remove obstacles
  • Demonstrate organizational awareness by connecting insights, people, and resources to move work forward

Professional Knowledge and Growth:

  • Participatein the Project Manager Community of Practice (PMCoP)
  • Develop domain knowledge relevant to aligned delivery teams
  • Pursueongoing professional development and share learnings with peers

WhatYou'llBring to Baird:

  • Five or more years of IT experience, including at least three years in a Project Manager or similar delivery role.Prior financial services industry experience a plus
  • Strong understanding of project management and agile principles, withhandsonexperience in Kanban environments
  • Experience organizing and analyzing work using Azure DevOps Boards (preferred)
  • Proven ability to lead through influence, collaboration, andstrong communicationskills
  • Excellent organizational, time management, andproblemsolvingcapabilities
  • Passion for systems thinking, team dynamics, and continuous improvement
  • Confidence balanced with humility and adaptability
  • PMP, CSM, or PMIACP certification a plus
  • Bachelor's degree in Computer Science, MIS, Business Administration, Finance, or a related field preferred

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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.

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