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It Helpdesk Manager Jobs in Racine, WI (NOW HIRING)

Winter Services Inc

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

... as a Tier 1 Help Desk and IT Operations support role. Responsibilities: * End User Support at ... Log all assets into the asset management system, including but not limited to: serial numbers ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Manage user accounts, permissions, and access (e.g., Active Directory, email systems). * Document ... the help desk system. * Escalate complex issues as necessary. * Provide guidance and training to ...

BES Software

IT Specialist

Milwaukee, WI · Remote

IT Support Technician is responsible for the efficient handling of support requests pertaining to ... manage and process requests submitted to the help desk ticketing system in a prompt and ...

New

Steele Solutions

IT Project & Asset Manager

Milwaukee, WI · On-site

$97K - $114K/yr

The IT Project & Asset Manager will support the organization's technology operations, software licensing, vendor management, compliance initiatives, and IT project delivery. This hybrid role serves ...

Robert W Baird & Co

IT Business Analyst

Milwaukee, WI · On-site

... and technology, helping shape solutions that drive meaningful outcomes across the firm. We are ... Management. As a Business Analyst on this team, you'll have the opportunity to work closely with ...

Johnson Financial Group

IT Architect

Racine, WI · On-site

... project managers, business representatives, IT teams, and third party vendors to ensure ... clients, IT management, and technical staff. • Technical expertise across business, data ...

Baird

IT Business Analyst

Milwaukee, WI · On-site

... and technology, helping shape solutions that drive meaningful outcomes across the firm. We are ... Management. As a Business Analyst on this team, you'll have the opportunity to work closely with ...

Danaher

IT Project Manager - Remote

Milwaukee, WI · On-site +1

$120K - $160K/yr

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Racine, WI

It Helpdesk Manager information

See Racine, WI salary details

$35.2K

$78.6K

$116.7K

How much do it helpdesk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it helpdesk manager in Racine, WI is $78,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $93,800.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are popular job titles related to It Helpdesk Manager jobs in Racine, WI? For It Helpdesk Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Racine, WI look for? The top searched job categories for It Helpdesk Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for It Helpdesk Manager jobs? Cities near Racine, WI with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Racine, WI as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,560 per year, or $37.8 per hour.

IT Assistant

Winter Services Inc

Milwaukee, WI • On-site

$20 - $26/hr

Full-time

Posted 14 days ago

Job description

The IT Assistant will provide front-line IT support for end users, maintain IT assets, and assist with onboarding, systems administration, and operational IT processes while escalating complex issues to the IT Coordinator. This position functions as a Tier 1 Help Desk and IT Operations support role.
Responsibilities:
  • End User Support at Winter Services including:
    • Serve as the primary point of contact for incoming IT support requests via phone and email
    • Troubleshoot and resolve basic hardware, software, network, and mobile device issues with a focus on clear, non-technical communication
    • Assist users with common mobile device needs such as email setup, authentication apps, connectivity issues, and basic troubleshooting
    • Guide users through solutions in a patient, approachable manner, ensuring understanding and confidence
    • Escalate more complex issues to the IT Coordinator as appropriate
    • Maintain accurate, detailed documentation of incidents, resolutions, and user interactions
    • Deliver consistent, high-quality service that prioritizes responsiveness, professionalism, and user satisfaction
  • IT Asset Management:
    • Oversee the intake, inventorying, and tracking of all IT hardware, including laptops, desktops, mobile phones, tablets, and peripherals
    • Log all assets into the asset management system, including but not limited to: serial numbers, asset tags, phone numbers, carrier details, assigned users, and location data
    • Maintain real-time accuracy of asset records, ensuring all changes (assignments, transfers, upgrades, repairs, disposals) are properly documented
    • Perform routine audits and reconciliation of physical inventory against system records, including mobile device inventories and line assignments
    • Track mobile device lifecycle, including procurement, activation, upgrades, number porting, and decommissioning
    • Coordinate with mobile carriers and vendors for device orders, replacements, and service-related requests
    • Prepare, configure, enroll (e.g., MDM), and test devices prior to deployment
    • Monitor and manage inventory levels for both standard IT equipment and mobile devices
    • Generate inventory and asset utilization reports as needed
    • Recommend process improvements to enhance asset tracking accuracy and efficiency
  • Onboarding and Offboarding including:
    • Set up new employee workstations, including hardware, software, mobile devices, and account provisioning
    • Provision and configure mobile devices, including required applications, security settings, and access controls
    • Ensure all assigned equipment (including phones) is properly recorded and linked to the employee in the asset system
    • Provide a welcoming and supportive onboarding experience, including basic IT and mobile device orientation
    • Decommission equipment and mobile devices for departing employees, ensuring assets are recovered, wiped, and updated in the system
    • Coordinate mobile line transfers, suspensions, or cancellations as part of offboarding
    • Revoke system and mobile access in a timely and secure manner
    • Partner with HR and hiring managers to ensure smooth and well-coordinated transitions

QUALIFICATIONS:
  • Associate’s degree in information technology or related field (or equivalent experience)
  • 1-3 years in IT Operations and Support
  • Knowledge of Network Management and IT system protocols.
  • Proficiency in Microsoft 365 Suite
  • Working knowledge of Microsoft Active Directory and Entra ID
  • Knowledge and hands-on experience with:
    • Laptop and desktop hardware
    • Mobile devices and tablets
    • Windows desktop operating systems (Windows 10 and 11) 
    • End user applications and software
    • Network peripherals
    • Printers
  • Discretion and trustworthiness due to frequent contact with confidential material
  • Strong attention to detail and organization skills
  • Experience with documentation software and proven data recordkeeping accuracy.
  • Ability to consistently provide responsive, professional, and highly personable technical support.

PHYSICAL DEMANDS:
  • Frequently lift objects weighing up to 50 pounds
  • Climb stairs
  • Sit for long periods of time
  • Occasionally stoop, kneel or crouch
  • Use hands and arms to reach for, grasp and manipulate objects
                                                                                                                                                                            
WORKING CONDITIONS:
Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening work. Travel to other branches/locations as needed.
Winter Services LLC is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.

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