ZipRecruiter

Log In

1

It Helpdesk Coordinator Jobs in Racine, WI (NOW HIRING)

US Tech Solutions

IT Auditor

Racine, WI

The IT Auditor will be responsible for coordinating the planning, organizing, and execution of Information Technology (IT) audits. The IT audits consist of reviewing the system of internal controls ...

Winter Services

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

... . This position functions as a Tier 1 Help Desk and IT Operations support role. Responsibilities: * End User Support at Winter Services including: * * Serve as the primary point of contact for ...

Winter Services Inc

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

... . This position functions as a Tier 1 Help Desk and IT Operations support role. Responsibilities: * End User Support at Winter Services including: * * Serve as the primary point of contact for ...

MLG Capital

Senior IT Administrator

Brookfield, WI · On-site

$80K - $109K/yr

Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...

MLG Capital

Senior IT Administrator

Brookfield, WI

$80K - $109K/yr

Manage and continue to improve upon the internal IT Helpdesk ticketing system, providing high-touch, timely technical support for internal employees while identifying and resolving root-cause ...

DERSE, Inc.

IT Project Manager

Milwaukee, WI · On-site

$93K - $110K/yr

As the IT Project Manager, you'll be responsible for planning, executing, and delivering a wide ... Have responsibility of end-user technology projects and deployments, coordinating with help desk ...

DERSE INC

IT Project Manager

Milwaukee, WI

$93K - $110K/yr

As the IT Project Manager, you'll be responsible for planning, executing, and delivering a wide ... Have responsibility of end-user technology projects and deployments, coordinating with help desk ...

DERSE INC

IT Project Manager

Milwaukee, WI · On-site

$93K - $110K/yr

As the IT Project Manager, you'll be responsible for planning, executing, and delivering a wide ... Have responsibility of end-user technology projects and deployments, coordinating with help desk ...

Adecco

IT Administrator

Waukegan, IL

$38.46/hr

... Help Desk, Desktop Support, or IT Administration experience preferred · Strong knowledge of ... For instant consideration for this IT Administrator position with Adecco in Waukegan, IL, apply ...

WEC Energy Group (WEC)

Intern - IT

Milwaukee, WI · Hybrid

$23.10/hr

Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary WEC IT Services is organized with 3 Divisions - Operations Applications, Infrastructure ...

WEC Energy Group

Intern - IT

Milwaukee, WI · Hybrid

$23.10/hr

Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary WEC IT Services is organized with 3 Divisions - Operations Applications, Infrastructure ...

WEC Energy Group

Intern - IT

Milwaukee, WI · On-site

$23.10/hr

Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary WEC IT Services is organized with 3 Divisions - Operations Applications, Infrastructure ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Coordinator JobsIt Helpdesk Coordinator Jobs in Racine, WI

It Helpdesk Coordinator information

See Racine, WI salary details

$12

$19

$29

How much do it helpdesk coordinator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for it helpdesk coordinator in Racine, WI is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $22.55 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Coordinator do?

An IT Helpdesk Coordinator oversees and manages the daily operations of an organization's IT helpdesk. They are responsible for coordinating support requests, assigning tickets to technicians, ensuring timely resolution of technical issues, and maintaining communication between users and the IT team. Additionally, they may develop processes for tracking issues, provide reporting on helpdesk performance, and assist in training helpdesk staff. Their role is essential in ensuring that employees have reliable technical support and that IT issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Coordinator, and why are they important?

To thrive as an IT Helpdesk Coordinator, you need strong technical troubleshooting skills, a solid understanding of computer systems and networks, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Outstanding communication, multitasking, and problem-solving abilities help you effectively assist users and coordinate team efforts. These skills and qualities are vital to ensure timely resolution of technical issues and maintain smooth IT operations.

What are some common challenges faced by IT Helpdesk Coordinators, and how can they be effectively managed?

IT Helpdesk Coordinators often encounter challenges such as managing high volumes of support tickets, prioritizing urgent issues, and ensuring clear communication between users and technical staff. To effectively manage these challenges, coordinators should implement robust ticketing systems, establish clear escalation procedures, and maintain strong organizational skills. Building positive relationships with both the IT team and end users also helps foster a collaborative environment, making it easier to resolve issues efficiently and prevent recurring problems.

What is the difference between It Helpdesk Coordinator vs IT Support Specialist?

AspectIt Helpdesk CoordinatorIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk, office, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesCoordinate support tickets, assist users, escalate issuesDiagnose, troubleshoot, resolve technical issues
Employer & Industry UsageIT departments, tech support firmsIT departments, tech support, service providers

The It Helpdesk Coordinator primarily manages support workflows and assists users, focusing on coordination and communication. In contrast, the IT Support Specialist directly diagnoses and resolves technical problems. Both roles require similar certifications and work environments, but their core functions differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Racine, WI?

The most popular types of It Helpdesk jobs in Racine, WI are:

It Helpdesk Coordinator jobs near you

Junior IT Consultant / IT Helpdesk Support

Vicinitech, Inc

Antioch, IL • Remote

Full-time

Re-posted 26 days ago

Job description

Company Description

An established business for 20yrs...Vicinitech Inc. is a Managed Service Provider (MSP) specializing in IT consulting services utilizing cloud and premise-based setups to small and mid-size businesses. Our goal is to emphasize quality of service while providing clients with complete managed services, networking design/support, LAN/WAN multi-office setups, computer service/support, modern technology integration, internet capabilities and more.

Job Description

We seek a responsible, energetic, self-motivated, experienced individual with an entrepreneurial attitude capable of supporting Windows based networks in corporate small to medium sized business environments.  

Qualifications

Individual Expectations:

         Must possess strong analytical and technical skills, task management and follow-thru experience, helpdesk ticketing system, detailed weekly time reporting, entrepreneurial attitude/personality and rapid understanding of new hardware/software when exposed to them.

         Must maintain excellent verbal and written skills as candidate will be working with various clients' onsite and remote thru phone and email.  Your professionalism, outgoing personality and attention to detail play a vital role in client satisfaction and retention.

         Must have desire to learn new skills for growth potential within the firm.

         Demonstrated competency working remote to maintain, monitor and troubleshoot systems both during and after work hours.  After hours/remote work requires high-speed internet.

Technical Skills Qualifications:

         Demonstrated experience with troubleshooting of all types of Windows PC, Apple MAC, Microsoft 365, printers, wireless setups, tablets, mobile phones and any related hardware/software used in a small business environment.

         A plus if you have good understanding and skills related to all parts of data and email security, intrusion detection, level 1 data recovery and containment of volatile outbreaks of virus/spyware/malware.

Additional Information

Minimum Education Required: Full or partial certifications in a technical, computer related field.

Years of Experience Required: Must have 3-5 years of current PC and general IT.   Small business consulting experience highly favored.

Expected Travel Time: Approximately 30-40% local travel to client sites predominately in the northern IL suburbs of Lake, Cook and McHenry counties with coverage also in Wisconsin, Chicago Loop & surrounding metro areas.  Must have reliable transportation and live within 50 miles from corporate office. 

Salary/Hours: Competitive compensation with benefits.  After-hours and weekend project/helpdesk work as needed.

To be considered for employment with Vicinitech, you must pass a criminal background check along with competency and technical exams.

Interested candidates should provide references and include salary requirements. We will not accept phone or fax solicitations for this position.

All your information will be kept confidential according to EEO guidelines.

Apply