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Remote It Helpdesk Jobs in Appleton, WI (NOW HIRING)

Network Health WI

Database Administrator

Menasha, WI · On-site +1

... IT Production Control team by performing code deployments and helping configure job schedules * Maintain professional and technical knowledge, including industry best practices. Demonstrate ...

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How much do remote it helpdesk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote it helpdesk in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are popular job titles related to Remote It Helpdesk jobs in Appleton, WI? For Remote It Helpdesk jobs in Appleton, WI, the most frequently searched job titles are:
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What cities near Appleton, WI are hiring for Remote It Helpdesk jobs? Cities near Appleton, WI with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you

Database Administrator

Network Health WI

Menasha, WI • On-site, Remote

Full-time

Posted 14 days ago

Job description

The Database Administrator will design, install, monitor, maintain, and optimize Network Health Plan databases while ensuring high levels of data availability. This position is responsible for developing, implementing, and overseeing policies and procedures that ensure the security, integrity and performance of databases and their accompanying software. The position plays a key role in enforcing organizational standards for change management, code deployment and promotion to production environments.
Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at your home office (reliable internet is required). Travel to the Menasha location is required occasionally for the position, including on first day.
Hours: 1.0 FTE, 40 hours per week, 8am - 5pm Monday through Friday
Check out our 2025 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.
Job Responsibilities:
  • Implement and maintain change control and testing processes for modifications to databases. Collaborate with application development staff to develop appropriate database architectures, coding standards and quality assurance procedures
  • Participate in installation, configuration and testing of database systems (new and upgrades). Consult with infrastructure staff, developers, QA and others as needed to assess the impact of new database releases and patches
  • Monitor performance of database systems, including stored procedures and execution time. Optimize database performance, implement changes and apply new patches and versions when required
  • Develop and implement effective data backup and recovery plans, storage and archiving processes, replication strategies and disaster recovery procedures
  • Control access permissions and privileges to maintain data integrity and security
  • Plan and coordinate data migrations between systems
  • Provide long-term perspective on the relationship of database technology to the business opportunities facing the company, optimum access techniques, appropriate maintenance plans, and effective capacity planning
  • Assist IT Production Control team by performing code deployments and helping configure job schedules
  • Maintain professional and technical knowledge, including industry best practices. Demonstrate commitment to continuing professional development

Job Requirements
  • Bachelor of Science (BS) degree in an Information Technology (IT) discipline or related field
  • 5 years of MS-SQL experience, including SQL Server Management Studio (SSMS), SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)
  • Experience with SQL Server in Azure (PaaS/SaaS), including Azure SQL Database and Managed Instance, with skills in deployment, monitoring, performance tuning, and security
  • 2 years' experience in a database administration role

Network Health is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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