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Remote It Helpdesk Jobs in Appleton, WI (NOW HIRING)

EDCi

Contracts Manager

Appleton, WI · On-site +1

$86K - $116K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... If you're a talented professional looking to help lead a cutting-edge growing company and seek a ...

Network Health, Inc

Database Administrator

Menasha, WI · On-site +1

... IT Production Control team by performing code deployments and helping configure job schedules * Maintain professional and technical knowledge, including industry best practices. Demonstrate ...

Network Health

Database Administrator

Menasha, WI · On-site +1

... IT Production Control team by performing code deployments and helping configure job schedules * Maintain professional and technical knowledge, including industry best practices. Demonstrate ...

Bellin

Coding Specialist I

Green Bay, WI · On-site +1

Day shift, Monday-Friday, remote Want to learn more: Chat with Marissa Zorzin at marissa.zorzin ... Coding technical diploma or Associate degree in medical records technology, health information ...

Network Health WI

Database Administrator

Menasha, WI · On-site +1

... IT Production Control team by performing code deployments and helping configure job schedules * Maintain professional and technical knowledge, including industry best practices. Demonstrate ...

Plexus Corp.

Manager - Cybersecurity Operations

Neenah, WI · On-site +1

$112K - $169K/yr

At Plexus, our vision is to help create the products that build a better world. Driven by a passion ... Lead and manage an information technology team, delivering end-to-end services which are aligned ...

Bellin

Coding Specialist III

Green Bay, WI · On-site +1

Location: 2020 S Webster Ave, Green Bay, WI 54301 | Remote eligibility | Candidates must reside in ... Associate degree in medical records technology, health information technology, or related degree ...

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How much do remote it helpdesk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote it helpdesk in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Appleton, WI? The most popular types of It Helpdesk jobs in Appleton, WI are:
What job categories do people searching Remote It Helpdesk jobs in Appleton, WI look for? The top searched job categories for Remote It Helpdesk jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote It Helpdesk jobs? Cities near Appleton, WI with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Appleton, WI as of August 2026, with employment types broken down into 75% Full Time, 14% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,985 per year, or $22.6 per hour.

Contracts Manager

EDCi

Appleton, WI • On-site, Remote

$86K - $116K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

⬅ Back to Career Opportunities
Contracts Manager
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
EDCi is seeking a highly skilled Contracts Manager with a strong legal background to join our team. Under the supervision of the Chief Operating Officer, this position is responsible for drafting, reviewing and negotiating business contracts, while identifying and mitigating risks. The position requires collaboration with internal teams and external counsel, maintaining contract templates, and ensuring compliance with legal standards.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you're a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you!
When you join the EDCi team, you'll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match
And much more!
RESPONSIBILITIES:
  • Review customer redlines to EDCi standard customer contracts including standard business contracts, HIPAA-related contracts, subcontractor and vendor/partner contracts
  • Complete comprehensive reviews of contracts and terms/conditions to identify, mitigate, and eliminate unusual risks, liabilities, and remedies in accordance with polices and sound business judgment
  • Collaborate with external counsel and senior leaders, negotiate redlines with customers, and lead/drive legal collaboration efforts
  • Provide interpretation of contract terms and conditions to management and other business leads
  • Act as a focal point for internal and external communications on contract matters
  • Participate in the sales process by providing expert guidance and knowledge on the contracting process
  • Lead, potentially with outside legal parties, customer conference calls reviewing proposed redlines and negotiate agreed upon contract language
  • Collaborate with/escalate to COO atypical contract language or contract requests
  • Maintain and regularly update EDCi contract templates and business processes given business needs and regulation changes
  • Collaborate with internal stakeholders, sales, professional services, finance, information technology and security teams to ensure contract terms align with business objectives
  • Identify potential risks in contracts and provide strategic recommendations to mitigate exposure
  • Maintain contract tracking tools and contract repository and track key contract deadlines and obligations
  • Participate in health care contract requirements including attestations, audit processes, and BAA tracking
  • Ensure all contracts comply with company policies, industry regulations, and legal standards with the assistance of counsel
  • Ensure all customers and vendors have contracts that represent EDCi's business needs
  • Review legal expenses, classify by internal departments, and submit for payment
  • Stay up to date with changes in contract law, industry regulations, and compliance requirements relevant to EDCi's business

PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
  • Bachelor's degree in Business, Legal Studies or a related field required
  • Minimum 5+ years of experience in contract management, legal review or a related role, preferably in technology
  • Demonstrated knowledge of contractual legal issues, provisions and applications, including a basic understanding of related insurance matters
  • Strong contract development and negotiation skills, including the development and implementation of risk mitigation standards and measures
  • Preferred background in healthcare, legal, technology, or security industries
  • Ensure timely turnaround of redlines to speed contracts process
  • Strong knowledge of contract law, negotiation principles, and risk management
  • Strong attention to detail, analytical skills, ability to multi-task and prioritize according to importance and react well under pressure
  • Ability to demonstrate exceptional customer service skills
  • Process-improvement oriented and willing to take initiative
  • Excellent written and oral communication techniques, including presentational skills
  • Ability to establish and maintain effective working relationships
  • Ability to work independently as well as collaborate with managers, vendors, and customers
  • Strong critical thinking skills

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