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Remote It Helpdesk Jobs in Virginia (NOW HIRING)

IT Business Analyst

Arlington, VA · On-site +1

$55K - $126K/yr

Remote Work: No Job Number: R0242959 Location: Arlington,VA,US Share job via: Share IT Business ... We're looking for someone like you to help propel business analytics and processes forward, as well ...

SME IT Governance Manager

Chantilly, VA · On-site +1

$97K - $119K/yr

Great Waters Federal is seeking an SME IT Governance Manager for the National Capital Region or a remote position. The selected candidate will be responsible for aligning the organization ...

Contribute to compliance initiatives and help maintain security controls aligned with audit standards * Track and report IT performance metrics, security indicators, and compliance status * Work with ...

IT SPECIALIST (INFOSEC)

Stafford, VA · On-site +1

$102K - $158K/yr

Learn more about this agency Duties Help * You will develop and/or aid with policy and procedure ... remote or isolated sites. You must be able to travel on military and commercial aircraft for ...

Overview McGuireWoods is seeking an experienced IT Business Analyst to join it's Richmond team ... Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing ...

IT Program Manager

Herndon, VA · On-site +1

$99K - $225K/yr

Remote Work: No Job Number: R0248147 Location: Herndon,VA,US Share job via: Share IT Program Manager The Opportunity: Designs, implements, and maintains strategic, multi-disciplinary IT programs in ...

IT Technician / Corporate Support

Alexandria, VA · Remote

$23 - $31.50/hr

Provide desk-side and remote support for Windows and macOS endpoints, including troubleshooting ... Partner with the broader IT team on problem management (recurring issue identification, root cause ...

The Health IT Business Analyst II will serve as the liaison between Government stakeholders and ... This is a remote position requiring all work be performed in the continental United States. US ...

IT Project Manager

Alexandria, VA · On-site +1

$143K - $187K/yr

Learn more about this agency Duties Help The IT Project Manager (APPSW) is responsible for overseeing one or more SI units' technical systems portfolios and acts as the primary liaison between OCIO ...

Showing results 21-40

Remote It Helpdesk information

See Virginia salary details

$12

$22

$33

How much do remote it helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote it helpdesk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Virginia?

The most popular types of It Helpdesk jobs in Virginia are:

What cities in Virginia are hiring for Remote It Helpdesk jobs?

Cities in Virginia with the most Remote It Helpdesk job openings:

Infographic showing various Remote It Helpdesk job openings in Virginia as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

IT Business Analyst

Booz Allen Hamilton, Inc.

Arlington, VA • On-site, Remote

$55K - $126K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 12 days ago


Key responsibilities

  • Identify clients' business needs, gather user requirements, and develop user stories.

  • Work with the team to create deployable features that deliver high business value to users and stakeholders.

  • Support the development of SharePoint applications, digital workplaces, collaboration sites, dashboards, workflows, and modern SharePoint Online solutions.


Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

11th of 72 rated business consultants


Job description


Remote Work:
No
Job Number:
R0242959
Location:
Arlington,VA,US
Share job via:
Share
IT Business Analyst
The Opportunity:
You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both. Here, you'll have the chance to work with an Agile team as they develop digital products to support your clients' most pressing missions. We're looking for someone like you to help propel business analytics and processes forward, as well as delve into technology trends to deliver user-friendly client experiences.
As an IT Business Analyst, you'll work to develop leading-edge SharePoint applications, digital workplaces, collaboration sites, executive dashboards, automated workflows, and modern SharePoint Online solutions. Working with your team of full stack developers, testers, data specialists, and SharePoint or Power Platform engineers, and alongside Program Office SMEs and content strategists, you'll identify clients' business needs, gather user requirements, and develop user stories. You'll understand the overall direction and nuanced user needs clearly, and you'll guide your team as they fulfill these needs by creating deployable features. Together, you'll deliver high business value products to users, content owners, distributed teams, and enterprise stakeholders.
Work with us to make an impact by modernizing knowledge management, improving collaboration, strengthening governance, and transforming how organizations securely share, manage, and scale information across their digital platforms.
Join us. The world can't wait.
You Have:
  • 3+ years of experience gathering, analyzing, refining, and documenting requirements, including writing features and user stories
  • Experience supporting DoD or DoN Program Management Offices, working with cross-functional teams, and influencing key stakeholders
  • Experience producing reports, preparing presentations, documenting meeting minutes, and communicating findings to clients
  • Experience using Microsoft Office, including Excel and PowerPoint, Microsoft Visio, and Agile tools such as Jira
  • Knowledge of SharePoint functions and collaboration concepts such as lists, libraries, permissions, or content organization
  • Secret clearance
  • Bachelor's degree

Nice If You Have:
  • Knowledge of AAF Pathway, functional policies, and guidance
  • Knowledge of contracting strategy types, program planning, budget execution, spend plans, authorization and appropriation, and appropriation accounts or categories
  • Knowledge of DoW and DoN authoritative systems of record such as DAVE, RDAIS, NEPS, PBIS, PIEE, AMS, ASSIST, or AAFDID
  • Knowledge of DoW and DoN financial management policies, regulations, and guidance
  • Knowledge of the Software Development Lifecycle (SDLC) and Agile development practices
  • Ability to pay strict attention to detail
  • Possession of excellent interpersonal and organizational skills

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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What Booz Allen Hamilton employees say

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914