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Entry Level It Helpdesk Jobs (NOW HIRING)

tlc

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Touchmark

IT Helpdesk Technician

Beaverton, OR · On-site

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

Manufacturing Inc

IT Helpdesk Technician

Agawam, MA

$20/hr

We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary ... This is an entry-level position. Responsibilities include: * Answering phone calls and emails:

TOUCHMARK

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Touchmark

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

Touchmark

IT Helpdesk Technician

West Slope, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

Touchmark

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Touchmark

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

Touchmark

IT Helpdesk Technician

Cedar Mill, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

Touchmark

IT Helpdesk Technician

Portland, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

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Entry Level It Helpdesk information

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How much do entry level it helpdesk jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for entry level it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
More about Entry Level It Helpdesk jobs
What cities are hiring for Entry Level It Helpdesk jobs? Cities with the most Entry Level It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
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Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 12% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

tlc

Beaverton, OR • Hybrid

$24 - $26.50/hr

Other

Posted 6 days ago

Job description

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus operations. This role serves as the first point of contact for employees needing technical assistance and plays a critical role in delivering responsive, professional, and solutions-focused IT support across multiple locations.

This is a hybrid position based out of our Beaverton, Oregon office, with a combination of in-office and remote work. The pay range for this role is $24.00 to $26.50 per hour, based on experience and qualifications.

What You Will Do
  • Provide Tier 1 technical support for desktops, laptops, printers, mobile devices, Microsoft 365 applications, and basic network connectivity issues; troubleshoot hardware, software, and user access concerns both onsite and remotely
  • Support Microsoft 365 services including Outlook, Teams, SharePoint Online, OneDrive, and Office applications; assist with password resets, MFA enrollment, account unlocks, mailbox access, and collaboration tools within Microsoft Entra ID and Active Directory environments
  • Respond to support requests received through phone, email, Teams, walk-up, and ticketing systems; accurately log, categorize, prioritize, and document tickets while adhering to established service level expectations
  • Troubleshoot basic networking and connectivity issues including Wi-Fi, VPN access, DNS/DHCP client-side troubleshooting, printer connectivity, and peripheral support; escalate complex infrastructure issues to Tier 2 teams with detailed documentation
  • Assist with workstation setup, device deployment, asset inventory tracking, and user onboarding/offboarding support; help maintain endpoint standards and security practices across the organization
  • Promote strong customer service through professional communication, timely follow-up, and user-focused problem resolution; assist with user training, knowledge base documentation, and security awareness guidance
The Ideal Candidate Will
  • Have 1–3 years of experience in technical support, help desk, or customer-facing IT roles
  • Demonstrate strong troubleshooting skills across Windows 10/11 environments, Microsoft 365 applications, printers, mobile devices, and endpoint hardware
  • Be comfortable supporting users in both onsite and remote environments using tools such as ScreenConnect, Quick Assist, or equivalent remote support platforms
  • Understand foundational networking concepts including TCP/IP, DNS, DHCP, Wi-Fi connectivity, and VPN troubleshooting; recognize when to escalate more advanced networking or infrastructure issues
  • Have working knowledge of Microsoft Entra ID and Active Directory including password resets, MFA enrollment, account lookups, and basic user account administration
  • Demonstrate strong customer service and communication skills; remain calm, professional, and patient while assisting users of varying technical ability
  • Be highly organized with strong documentation habits; maintain accurate ticket updates, resolution notes, and escalation details within the ITSM platform
  • Understand the importance of cybersecurity and HIPAA awareness in a healthcare and senior living environment; assist users with MFA, phishing awareness, and secure IT practices
  • Bring a proactive, team-oriented mindset with a willingness to learn and grow within IT operations and infrastructure support
Preferred Qualifications
  • CompTIA A+ certification strongly preferred; Microsoft 365 Fundamentals (MS-900), ITIL Foundation, or similar certifications are a plus
  • Experience with Microsoft Intune, endpoint management, or basic scripting/PowerShell exposure preferred
  • Experience supporting users in healthcare, senior living, or multi-site environments is beneficial

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