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It Helpdesk Coordinator Jobs (NOW HIRING)

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

Arthur Lawrence

IT HELPDESK TECHNOLOGIST

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for an IT Helpdesk Technologist one our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

Willmeng Construction

IT Helpdesk

Phoenix, AZ

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Support the technology needs of a distributed workforce in person and over the phone. * Troubleshot and resolve common Windows issues (boot/login, performance, display, audio, keyboard/mouse, docking ...

George E. Booth Co.

IT Helpdesk Technician

Greenwood, IN · On-site

  • Medical

  • Vision

  • Retirement

  • PTO

The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

City of New York

IT Helpdesk Representative

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Probation is seeking a skilled and motivated IT Helpdesk Specialist to join our dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving ...

childcenterny

IT Helpdesk Support

Forest Hills, NY · On-site

... close coordination with senior technology staff to improve efficiency, reliability, and user ... help desk ticket queue * Escalate unresolved or advanced technical issues to senior IT staff

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It Helpdesk Coordinator information

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How much do it helpdesk coordinator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it helpdesk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Helpdesk Coordinators, and how can they be effectively managed?

IT Helpdesk Coordinators often encounter challenges such as managing high volumes of support tickets, prioritizing urgent issues, and ensuring clear communication between users and technical staff. To effectively manage these challenges, coordinators should implement robust ticketing systems, establish clear escalation procedures, and maintain strong organizational skills. Building positive relationships with both the IT team and end users also helps foster a collaborative environment, making it easier to resolve issues efficiently and prevent recurring problems.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Coordinator, and why are they important?

To thrive as an IT Helpdesk Coordinator, you need strong technical troubleshooting skills, a solid understanding of computer systems and networks, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Outstanding communication, multitasking, and problem-solving abilities help you effectively assist users and coordinate team efforts. These skills and qualities are vital to ensure timely resolution of technical issues and maintain smooth IT operations.

What does an IT Helpdesk Coordinator do?

An IT Helpdesk Coordinator oversees and manages the daily operations of an organization's IT helpdesk. They are responsible for coordinating support requests, assigning tickets to technicians, ensuring timely resolution of technical issues, and maintaining communication between users and the IT team. Additionally, they may develop processes for tracking issues, provide reporting on helpdesk performance, and assist in training helpdesk staff. Their role is essential in ensuring that employees have reliable technical support and that IT issues are resolved efficiently.

What is the difference between It Helpdesk Coordinator vs IT Support Specialist?

AspectIt Helpdesk CoordinatorIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk, office, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesCoordinate support tickets, assist users, escalate issuesDiagnose, troubleshoot, resolve technical issues
Employer & Industry UsageIT departments, tech support firmsIT departments, tech support, service providers

The It Helpdesk Coordinator primarily manages support workflows and assists users, focusing on coordination and communication. In contrast, the IT Support Specialist directly diagnoses and resolves technical problems. Both roles require similar certifications and work environments, but their core functions differ in scope and technical depth.

What cities are hiring for It Helpdesk Coordinator jobs?

Cities with the most It Helpdesk Coordinator job openings:

What are the most commonly searched types of It Helpdesk jobs?

The most popular types of It Helpdesk jobs are:

What states have the most It Helpdesk Coordinator jobs?

States with the most job openings for It Helpdesk Coordinator jobs include:

It Helpdesk Coordinator jobs near you
Infographic showing various It Helpdesk Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

Information Technology (IT) Helpdesk Technician

FeedMore WNY Foundation, Inc.

Buffalo, NY • On-site

$23 - $28/hr

Full-time

Re-posted 6 days ago

Job description

Description

The IT Helpdesk Technician serves as the first point of contact for technical support across the organization. This role is responsible for troubleshooting hardware, software, and basic network issues, responding to support requests, and ensuring employees can perform their work with minimal disruption.


Responsibilities:

  • Serve as the primary point of contact for IT support requests via phone, email, or ticketing system
  • Troubleshoot and resolve issues related to desktops, laptops, printers, conferencing equipment, and peripherals
  • Support operating systems, office productivity tools, and common business applications
  • Diagnose basic network, VPN, and connectivity issues
  • Set up, configure, and maintain user accounts, hardware, and software
  • Escalate complex issues to higher-level support person(s) when necessary
  • Document incidents, solutions, and procedures
  • Adhere to IT policies, security standards, and best practices
  • Communicate clearly and professionally with users of varying technical skill levels
  • Travel between WNY locations as needed
  • Provide support to IT team with additional duties and projects as assigned
  • Assist with all mission work as needed and requested with some or no prior notice including, but not limited to, serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/on and off-site food distributions, preparation of meals and serving home-delivered meals. 
  • Assist with other duties and projects as requested.

Requirements

  • Associate degree in Information Technology or related field preferred, or equivalent combination of education and experience
  • 1+ year of experience in an IT helpdesk or technical support role (or equivalent education/experience)
  • Familiarity with Active Directory and user access management
  • Strong problem solving and analytical skills
  • Excellent communication, customer service, and interpersonal skills
  • Ability to work both independently and collaboratively within a team
  • Willingness to learn and adapt to new technologies
  • Strong knowledge of Windows operating systems
  • Participates in an after-hours on-call rotation to provide remote emergency IT support for staff and respond to critical system, network, and user issues as needed.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Strong organizational and documentation skills with the ability to manage multiple priorities
  • Experience supporting remote users and cloud-based platforms (Microsoft 365, Google Workspace)
  • Experience with network infrastructure (wireless Access Points, switches, firewalls)
  • Experience supporting audio/video equipment and conference room technologies
  • Relevant IT certifications (CompTIA, Microsoft) Preferred
  • This position requires the ability to perform a range of physical activities, including but not limited to bending, kneeling, standing, squatting, reaching, and occasional crawling. The employee must have sufficient visual acuity, hearing, speech, and tactile awareness to effectively and safely perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

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