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Senior Desktop Support Analyst Jobs in Atlanta, GA

CRH Healthcare, LLC

Desktop Support Analyst

Atlanta, GA

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates in three regions. While each region has different brands, each brand is operated with the same ...

EARNEST Partners

Desktop Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

... desktop support Technical Certifications (A+, Security+, MCSE, etc.) Experience in programing ... analyzing resumes, or assessing responses. These tools assist our recruitment team but do not ...

InstantServe LLC

Desktop Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

The Desktop Support Technician will be part of a team responsible for supporting workstations running on Windows 11 and higher platforms in a 24x7 operating environment. This role will be responsible ...

My3Tech Inc

Sr. Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

Desktop Support Engineer The Desktop Support Engineer will hold responsibility for but limited to ... in a Technical domain Senior Technical Support Specialist will spend significant time with ...

Cognizant Technology Solutions

Desktop Analyst

Alpharetta, GA · On-site

$22.75 - $30.50/hr

Desktop Analyst and Sr Desktop Analyst Location: Alpharetta,GA Job Summary The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Senior Help Desk System Analyst | IT Support & End-User Services Location: Onsite -- Atlanta, GA ... Analyst / Desktop Support Engineer) to deliver technical support across Windows 11, Active ...

Syntricate Technologies

desktop support

Alpharetta, GA · On-site

Desktop Support Engineer Location: ALPHARETTA, GA Duration: Contract * Windows Desktop General ... Sr. Technical Recruiter | Syntricate Technologies Inc. Direct : 781-552-4333 | Fax: 781-649-0786 ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and ... supporting users and processes * Strong analytical and problem-solving skills * Excellent ...

Empower Brands

IT Support Analyst

Alpharetta, GA

Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and ... supporting users and processes * Strong analytical and problem-solving skills * Excellent ...

Empower Brands

IT Support Analyst

Alpharetta, GA

Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and ... supporting users and processes * Strong analytical and problem-solving skills * Excellent ...

Ubertal Inc

Senior IT Support Specialist

Conyers, GA · On-site

Title: Senior IT Support Specialist | Cloud & Infrastructure Support Location: Onsite -- Conyers ... desktop support engineer, IT systems specialist, or infrastructure support analyst -- requires ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

The IT Support Analyst will provide primary technical support to end-users, resolve service tickets ... desktops, and mobile device, as needed • Configure and deploy IP phones and service • Assist ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for ...

InstantServe LLC

Desktop Support Tech Sr

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Support Engineer will hold responsibility for but limited to: • Applies technical ... Senior Technical Support Specialist will spend significant time with customers, so a great deal of ...

InstantServe LLC

Desktop Support Tech Sr

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Support Engineer will hold responsibility for but limited to: • Applies technical ... Senior Technical Support Specialist will spend significant time with customers, so a great deal of ...

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Senior Desktop Support Analyst information

See Atlanta, GA salary details

$24.5K

$80.4K

$133.2K

How much do senior desktop support analyst jobs pay per year?

As of May 28, 2026, the average yearly pay for senior desktop support analyst in Atlanta, GA is $80,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $87,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by Senior Desktop Support Analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What are Senior Desktop Support Analysts?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

What are the most commonly searched types of Desktop Support Analyst jobs in Atlanta, GA? The most popular types of Desktop Support Analyst jobs in Atlanta, GA are:
What are popular job titles related to Senior Desktop Support Analyst jobs in Atlanta, GA? For Senior Desktop Support Analyst jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support Analyst jobs in Atlanta, GA look for? The top searched job categories for Senior Desktop Support Analyst jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Senior Desktop Support Analyst jobs? Cities near Atlanta, GA with the most Senior Desktop Support Analyst job openings:
Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in Atlanta, GA as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $80,385 per year, or $38.6 per hour.
Desktop Support Analyst

Desktop Support Analyst

CRH Healthcare, LLC

Atlanta, GA

$22 - $29.75/hr

Full-time

Posted 7 days ago

Job description

Desktop Support Analyst
Vinings,GA
Why CRH:
Founded in 2012, CRH Healthcare (CRH) owns and operates in three regions. While each region has different brands, each brand is operated with the same quality focus on patients. Whether it is making it easy to find a center, providing a seamless registration experience, having state-of-the-art equipment and labs, or providing top-of-the-line evidence-based treatments, we ensure that it happens consistently throughout each of our brands. Our mission is to deliver the perfect patient experience every time.
You’ll Make an Impact By:
The Desktop Support Analyst is responsible for delivering responsive, high-quality technical support for company desktops, laptops, mobile devices, and peripherals across CRH Healthcare locations. Serving as an on-site and remote resource for IT Helpdesk tickets, this role is central to maintaining the reliability and security of end-user computing environments. The ideal candidate brings strong troubleshooting skills, a customer-first mindset, and the ability to adapt quickly in a fast-paced healthcare setting.
What You Will Do:
End-User Support amp; Hardware
  • Deploy, configure, and maintain company desktops, laptops, tablets, and peripherals for onboarding and hardware refresh cycles
  • Provide Tier 1 and Tier 2 technical support via remote connection tools, phone, and on-site visits
  • Troubleshoot Windows 11 and Microsoft 365 issues including performance, connectivity, and application errors
  • Assist in maintaining accurate hardware inventory and asset tracking records
Software amp; Application Administration
  • Support third-party applications including Electronic Medical Records (EMR), email platforms, intranet tools, etc.
  • Support Microsoft 365 apps for Business including Teams, SharePoint, OneDrive, and Exchange Online
  • Assist in the deployment and management of endpoint security tools (antivirus, endpoint detection amp; response)
  • Support and maintain the hosted PBX business phone system and related telecommunications tools
  • Participate in software rollouts, patch management cycles, and endpoint configuration via group policy or MDM
IT Operations amp; Collaboration
  • Log, document, and track all support requests through the IT ticketing system; adhere to SLA targets
  • Escalate complex issues to appropriate Tier 3 or vendor support, providing thorough documentation of troubleshooting steps
  • Serve as a liaison between end users, IT team members, and management — communicating clearly on ticket status and resolution timelines
  • Assist with IT projects, technology rollouts, and infrastructure upgrades as directed
  • Contribute to and maintain the IT knowledge base and internal documentation library
  • Support after-hours or weekend coverage during system events or critical incidents
  • Perform other duties as assigned
Work Environment amp; Physical Requirements
  • Primarily remote based in the Atlanta, GA area
  • Travel to CRH clinic locations in Georgia, Florida, and Maryland will be required as needed
  • Ability to lift and move IT equipment up to 40 lbs
  • Extended periods of sitting and computer use
What You’ll Bring:
  • 3–5+ years of hands-on IT support experience in a corporate or healthcare environment
  • Strong expertise with Windows 11 and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Word, Excel)
  • Proven ability to diagnose and resolve hardware, software, and network connectivity issues
  • Experience supporting remote users via remote desktop tools (e.g., TeamViewer, Quick Assist, Splashtop)
  • Strong customer service orientation with excellent verbal and written communication skills
  • Ability to manage and prioritize multiple tickets and projects simultaneously with minimal supervision
  • Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent work experience
Preferred:
  • Familiarity with ITIL framework and IT service management best practices
  • Exposure to healthcare IT environments and EMR platforms (e.g., Experity, Epic, eClinicalWorks, Athenahealth)
  • Experience with PowerShell scripting for automation and administrative tasks
  • Knowledge of basic networking concepts (DNS, DHCP, VPN, TCP/IP)
  • Microsoft certifications (MD-102, MS-900, AZ-900) or CompTIA A+/Network+ are a plus
  • ITIL Foundation certification is a plus

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