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Help Desk Representative Jobs (NOW HIRING)

McLane Company

Representative, Help Desk I

Temple, TX

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... help desk support, or a related technical environment preferred. Strong troubleshooting, analytical, and problem-solving skills. Ability to communicate effectively with technical and non-technical ...

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring ... The above salary range represents a general guideline. Integral Federal considers a number of ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Help Desk Support Rep, 1 Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive benefits ...

YRCI

Help Desk Support Representative, Bilingual

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Help Desk Support Representative, Bilingual Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an ...

New

Integral

Help Desk Manager

Tysons Corner, VA · On-site

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... The above salary range represents a general guideline. Integral Federal considers a number of ...

USPI, INC.

Front Desk Representative

Jacksonville, FL · On-site

$13.75 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Representative Riverside Park Surgery Center is seeking a motivated Front Desk ... help manage life's daily stresses. * Competitive wages * Opportunities to better yourself ...

New

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Coordinate with the Customer's Representatives to resolve events, incidents and problems in ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Help Desk Manager will build structure, accountability, and consistency across the support ... Represent the company professionally in all interactions with customers and home buyers * Adhere to ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Coordinate with the Customer's Representatives to resolve events, incidents and problems in ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... HDI CSR Certified (Preferred). * Must be able to obtain/retain an FAA PIV badge (Mandatory). FAVES ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... HDI CSR Certified (Preferred). * Must be able to obtain/retain an FAA PIV badge (Mandatory). FAVES ...

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Help Desk Representative information

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How much do help desk representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Experience with customer service and familiarity with ticketing systems can also be beneficial.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.
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Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

Service Desk Representative - (Multiple Shifts)

Hyundai Autoever America

West Point, GA • On-site

Full-time

Medical, Dental, PTO

Posted 29 days ago

Job description

Service Desk Rep I
Location: West Point, GA (On-Site)
2nd Shift (2:00pm - 10:30pm)
3rd Shift  (10:00pm – 6:30am)
Company Overview 
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.com
Role Overview:
Provide initial employee support for technical inquiries received via phone, email, messaging applications, and walk-up requests. This is a Fulltime direct hire role that requires active mobility to assess problems and resolve basic support issues directly at the user’s workstation. The candidate will troubleshoot software and hardware issues on laptops, desktops, tablets, and smartphones, and log all support tickets in the tracking system. Due to the nature of the factory work environment, issues that cannot be resolved quickly must be escalated to the next level immediately to avoid and/or minimize downtime.
Key Responsibilities
  • Technical Support: Provide desk-side and remote technical support to users across departments and building locations.
  • Ticket Management: Manage assigned tasks and timely respond to, document, and process Helpdesk tickets using ITSM or other approved systems.
  • Hardware Support: Install, configure, maintain, and troubleshoot PCs, laptops, networked printers (including laser, label, and dot matrix), and related peripherals.
  • Imaging: Perform system imaging and related administration for PCs, laptops, scanners, and other networked devices as assigned.
  • Incident Documentation: Open, update, and close incidents in ITSM or other Helpdesk applications, ensuring accurate history and resolution notes.
  • Data Management: Backup and restore user profiles and data in accordance with established procedures.
  • Asset Management:
    • Follow asset naming and labeling standards.
    • Register IT assets in the asset management system.
    • Participate in scheduled physical asset inventory audits as required.
  • Escalation: Escalate complex or unresolved issues to Service Desk Rep II or management when appropriate.
  • Other Duties: Perform other duties as assigned by management.

Basic Qualifications
 
  • High School diploma or equivalent experience
  • 0–1 year of experience in IT or strong technical aptitude (entry-level candidates welcome)
  • Basic understanding of networking concepts and Windows operating systems
  • Strong troubleshooting and logical problem-solving skills
  • Proficiency with Microsoft Office and basic knowledge of Microsoft Exchange
  • Ability to multitask, prioritize incoming requests, and work effectively both independently and in a team environment

Preferred Qualifications
 
  • Familiarity with security solutions such as antivirus, DRM, or similar technologies
  • Strong customer service skills with the ability to communicate effectively with internal and external users
  • Excellent written communication skills, including proper grammar, spelling, and formatting
  • Prior exposure to IT support or help desk environments
 Availability
  • Work Schedule: Scheduled hours may vary and are determined based on business and operational requirements within a three‑shift operation.
  • 24/7 Operation: As this facility operates 24 hours a day, 7 days a week, the candidate must be available to provide coverage for different shifts (including nights, weekends, or holidays) from time to time as business needs dictate.
Physical Requirements
This position may involve routine movement throughout the facility and hands‑on interaction with IT equipment in order to support users and perform installations. Reasonable accommodation may be made in accordance with applicable law.
 
  • Mobility: Ability to move between departments and work areas to provide desk‑side support and equipment setup.
  • Equipment Handling: Ability to handle, transport, and install standard IT hardware such as computers, monitors, and printers.
  • Positioning: Ability to perform job‑related tasks that may require bending, reaching, or accessing areas such as under desks to connect or install equipment.

Salary range: $22/hr. -$30/hr.+ OT 
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment. 
Team Culture:  
This team operates in a fast-paced, hands-on manufacturing environment where collaboration, responsiveness, and customer focus are critical. Team members support one another to keep operations running smoothly, take pride in providing reliable desk-side support, and continuously build their technical skills while helping end users be successful:
  • Collaborative & Supportive: Team members work closely together, sharing knowledge and stepping in to help ensure users are supported and downtime is minimized.
  • Customer-Focused Mindset: Strong emphasis on professional, approachable, and solution-oriented support for users across all shifts and departments.
  • Ownership & Accountability: Individuals take responsibility for issues from intake through resolution or escalation, ensuring accurate documentation and timely follow-through.
  • Learning & Growth Oriented: Encourages ongoing skill development, hands-on learning, and exposure to a wide range of technologies in a dynamic factory setting.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. 
 

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