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Help Desk Representative Jobs (NOW HIRING)

YRCI

Help Desk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

Job Title Help Desk Support Representative Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive ...

YRCI

Help Desk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

MM Media Inc.

Be Seen First

Help Desk Support

Woodstock, GA · Remote

$17 - $22/hr

Help Desk Support Tech - Level 1 Classification: Non-Exempt Status: Full-Time Location: Remote ... The physical demands described here are representative of those that must be met by an employee to ...

New York Cloud Apps

Help Desk Engineer

New York, NY · On-site

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

MR EYECARE LLC

Front Desk Representative

Doylestown, PA · On-site

$18/hr

As a Front Desk Representative, you will be the first point of contact for our patients. You will ... Knowledge of vision plans including Vision Service Plan (VSP), is very helpful. Familiarity with ...

UPPERKUTS BOXING CLUB

Front Desk Representative

Ashland, MA · On-site

$15.25 - $18.50/hr

The Front Desk Representative plays a key role in creating a positive first impression and ensuring ... you to join our team and help us uphold the high standards of UPPERKUTS BOXING CLUB.

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

Job Title Help Desk Support Rep, 1 Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive benefits ...

UPPERKUTS BOXING CLUB

Front Desk Representative

Ashland, MA · On-site

$15.25 - $18.50/hr

The Front Desk Representative plays a key role in creating a positive first impression and ensuring ... you to join our team and help us uphold the high standards of UPPERKUTS BOXING CLUB.

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How much do help desk representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for help desk representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What jobs pay $400 an hour?

Help Desk Representative roles typically do not pay $400 an hour; such high rates are usually associated with specialized professions like senior consultants, surgeons, or highly experienced legal or financial advisors. Most IT or customer support jobs pay hourly wages well below that amount, often in the range of $15 to $50 per hour, unless combined with consulting or freelance work at premium rates. Achieving $400 an hour generally requires advanced skills, certifications, or working in niche consulting fields.

What are Help Desk Representatives?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What are some common challenges Help Desk Representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What job makes $10,000 a month without a degree?

Help Desk Representatives typically do not earn $10,000 a month without additional experience or specialized skills. High-paying roles that can reach this level without a degree often involve sales, entrepreneurship, or skilled trades, but they usually require significant experience, certifications, or business acumen. Most jobs with such high earnings generally demand advanced skills or industry-specific knowledge rather than just a job title alone.

What are the key skills and qualifications needed to thrive as a Help Desk Representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, allowing Help Desk Representatives to focus on more complex problems. However, AI does not fully replace the role, as human judgment, communication skills, and problem-solving remain essential in customer support and technical assistance. Help Desk roles continue to evolve with technology, emphasizing skills in managing AI tools and providing personalized support.

What jobs pay 2000 a day?

Help Desk Representative roles typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying jobs that can reach this level often include specialized consulting, executive positions, or roles in finance and technology that require advanced skills, certifications, or extensive experience. Such roles are rare and usually involve significant responsibilities or freelance/contract work with high hourly rates.
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Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in the United States as of June 2026, with employment types broken down into 13% As Needed, 74% Full Time, and 13% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.
Help Desk Support Representative

Help Desk Support Representative

YRCI

New Orleans, LA • On-site

$16.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.
Professionals Driven by Excellence | Career Growth & Development | Collaboration & Innovation
These are the driving forces that make YRCI more than just your next job. Let's build your career together.
Job Title
Help Desk Support Representative
Location
New Orleans, LA US (Primary)
Job Type
Full-time
Position Benefits
As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
Exemption Type
Non-Exempt
Education
High School Diploma
Job Description
Job Description
  • Answer Insurance Help Desk caller in inquiries.
  • Execute batch data entry of multiple employee forms into the applicable client system.
  • Record 100% of calls into the incident management system.
  • Assist in the resolution of problems and the identification of potential issues and trends.
  • Ensure complete client satisfaction.

Job Requirements
  • High School Diploma required.
  • Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.
  • Multitask and effectively plan and organize work.
  • Must have strong communication skills.
  • Interpret and apply regulatory material; Communicate effectively, both orally and in writing.
  • Must have keen attention to detail and effective working in a team environment.
  • Experience in a customer-service oriented call center environment is highly desired (but not required).

We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.

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