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Help Desk Representative Jobs (NOW HIRING)

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of the FISA and Office of Payroll Administration (OPA) Help Desk operations, providing caller assistance ...

TEKsystems

Help Desk Technician

O Fallon, MO · Hybrid

$20/hr

Small Business Help Desk Representative Overview As a Small Business Help Desk Representative, you will play a critical role in delivering exceptional customer support in a fast-paced, high-volume ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

Prior experience as a customer service representative including help desk and ticketing support. * Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Prior experience as a customer service representative including help desk and ticketing support. * Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

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How much do help desk representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for help desk representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What jobs pay $400 an hour?

Help Desk Representative roles typically do not pay $400 an hour; such high rates are usually associated with specialized professions like senior consultants, surgeons, or highly experienced legal or financial advisors. Most IT or customer support jobs pay hourly wages well below that amount, often in the range of $15 to $50 per hour, unless combined with consulting or freelance work at premium rates. Achieving $400 an hour generally requires advanced skills, certifications, or working in niche consulting fields.

What are Help Desk Representatives?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What are some common challenges Help Desk Representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What job makes $10,000 a month without a degree?

Help Desk Representatives typically do not earn $10,000 a month without additional experience or specialized skills. High-paying roles that can reach this level without a degree often involve sales, entrepreneurship, or skilled trades, but they usually require significant experience, certifications, or business acumen. Most jobs with such high earnings generally demand advanced skills or industry-specific knowledge rather than just a job title alone.

What are the key skills and qualifications needed to thrive as a Help Desk Representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, allowing Help Desk Representatives to focus on more complex problems. However, AI does not fully replace the role, as human judgment, communication skills, and problem-solving remain essential in customer support and technical assistance. Help Desk roles continue to evolve with technology, emphasizing skills in managing AI tools and providing personalized support.

What jobs pay 2000 a day?

Help Desk Representative roles typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying jobs that can reach this level often include specialized consulting, executive positions, or roles in finance and technology that require advanced skills, certifications, or extensive experience. Such roles are rare and usually involve significant responsibilities or freelance/contract work with high hourly rates.
More about Help Desk Representative jobs
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Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in the United States as of June 2026, with employment types broken down into 13% As Needed, 74% Full Time, and 13% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

Help Desk Representative with Security Clearance

SOSi

Jacksonville, FL

$16.50 - $21/hr

Other

Posted 16 days ago

Job description

Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description **This position is contingent upon contract award** SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities. * The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
* The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
* The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
* The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
* The contractor shall submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence . Qualifications * Bachelor's degree in Information Technology, Computer Science, or a related field. Or, three (3) years of equivalent experience in IT support.
* Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
* Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
* Possess the knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
* Proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
* Strong skills in incident resolution, remote desktop support, and end-user assistance are required. Additional Information Work Environment * The work to be performed remotely.
Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

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