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Help Desk Associate Jobs in Illinois (NOW HIRING)

Fgcu

Student Help Desk Support Associate

Campus, IL · On-site

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

Fgcu

OPS Non-Student Help Desk Support Associate

Campus, IL · On-site

$18 - $24.50/hr

Job Summary The OPS Non-Student Help Desk Support Associate will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of ...

Middleground It

Help Desk Support Specialist

Chicago, IL · On-site

... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...

Middleground It

Help Desk Support Specialist

Chicago, IL · On-site

... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...

Lyra Technology Group

Help Desk Technician (Tier 1-2)

Lisle, IL

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Technician (Tier 1-2) - Lyra Technology Group Lyra Technology Group is seeking a Help ... Associate/Bachelor's Degree in related field or equivalent experience preferred Benefits Overview ...

Lyra Technology Group

Help Desk Technician (Tier 1-2)

Lisle, IL · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... a Help Desk Technician (Tier 1-2) for our OpCo, Network IT Easy , in Lisle, Illinois. This ... Associate/Bachelor's Degree in related field or equivalent experience preferred Benefits Overview ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Illinois

Help Desk Associate information

See Illinois salary details

$13

$20

$32

How much do help desk associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for help desk associate in Illinois is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Illinois?

The most popular types of Help Desk jobs in Illinois are:

What are popular job titles related to Help Desk Associate jobs in Illinois?

For Help Desk Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Illinois look for?

The top searched job categories for Help Desk Associate jobs in Illinois are:

What cities in Illinois are hiring for Help Desk Associate jobs?

Cities in Illinois with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,265 per year, or $20.8 per hour.

Student Help Desk Support Associate

Fgcu

Campus, IL • On-site

$18 - $24.50/hr

Part-time

Re-posted 5 days ago

Job description

Job Summary

The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services.
Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.
Information Technology Services consists of multiple teams who support all faculty, staff and students as it relates to desktop computing, applications, telecommunications, network, classroom technology and other technical needs.

Job Description

Typical duties include but are not limited to:

  • Provide phone and walk-up counter support to the FGCU community
  • Answer questions about hardware/software configurations.
  • Remote troubleshooting.
  • Help with testing of new services.
  • Record work in the Help Desk ticketing system.

Other Duties

  • Performs other job-related duties as assigned.

Additional Job Description

Minimum Requirements:

  • Currently enrolled as a student at the University and in good academic standing.
  • Experience providing excellent customer service in person and over the phone.
  • Basic knowledge and understanding of computer use.
  • Open availability Mon-Fri 7:00 a.m. - 10:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m.

Preferred Qualifications

  • Previous experience in a help desk role in a higher education environment.
  • Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area.

Knowledge, Skills, & Abilities

  • Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

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