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Help Desk Associate Jobs in Illinois (NOW HIRING)

Magicforce

Helpdesk Analyst

Chicago, IL

$30 - $40/hr

... an Associate Degree or 2 years of college level courses. 3. Must possess 2 +years' experience working in a Help Desk environment. 4. Must possess experience utilizing remote control tools in an ...

Art of Problem Solving

Front Desk Associate

Northbrook, IL · On-site

$14.25 - $18.50/hr

Front Desk Associate Part-time Northbrook, Illinois, United States As part-time front desk staff at ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Village Home Stores

Front Desk Associate

Geneseo, IL · On-site

$13 - $16.75/hr

Training & development Front Desk Associate Location: Village Home Stores - Downtown Geneseo, IL ... If you are detail-oriented, self-motivated, and energized by helping people, this position offers a ...

Village Home Stores

Front Desk Associate

Geneseo, IL · On-site

$13 - $16.75/hr

The Front Desk Associate is the first impression of Village Home Stores. This role is ideal for ... If you are detail-oriented, self-motivated, and energized by helping people, this position offers a ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team.

Rural King

IT Help Desk Support Tier I

Mattoon, IL

$16.50 - $20.15/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team.

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team.

FH BP COMPANY LLC

Front Desk Associate

Westmont, IL · On-site

$17.05/hr

Pay: $17.05 per hour Part-Time Front Desk & Customer Service Associate - Dog Lovers Welcome Love dogs and enjoy helping people? Join Bowie Barker as a Front Desk & Customer Service Associate. You'll ...

New

EyeSouth Partners LLC

Front Desk Associate

Chicago, IL

$18 - $20/hr

We have a robust practice, with dozens of bright, qualified employees who help us deliver the best ... The Front Desk Associate serves as the first point of contact for patients and visitors, creating a ...

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Showing results 21-40

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Illinois

Help Desk Associate information

See Illinois salary details

$13

$20

$32

How much do help desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk associate in Illinois is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Illinois?

The most popular types of Help Desk jobs in Illinois are:

What are popular job titles related to Help Desk Associate jobs in Illinois?

For Help Desk Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Illinois look for?

The top searched job categories for Help Desk Associate jobs in Illinois are:

What cities in Illinois are hiring for Help Desk Associate jobs?

Cities in Illinois with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,265 per year, or $20.8 per hour.

Help Desk Technician (Tier 1-2)

Lyra Technology Group

Lisle, IL • On-site

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

 Help Desk Technician (Tier 1-2) - Lyra Technology Group  

Lyra Technology Group is seeking a Help Desk Technician (Tier 1-2) for our OpCo, Network IT Easy, in Lisle, Illinois. This individual will be responsible for supporting clients through their helpdesk system, owning tickets from start to finish, and serving as a professional and reliable face of the company. 

About Lyra... 

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. 

About Network IT Easy... 

Network IT Easy Inc. is a Managed Services Provider (MSP) and technical support outsourcing company located in Lisle, IL. They specialize in supporting small and medium-sized businesses with IT consulting, managed services, network design, cybersecurity, disaster recovery, and more. 

Externally, their focus is delivering exceptional support and being a true partner to their clients. Internally, they value strong culture, teamwork, accountability, and camaraderie. Network IT Easy proudly earned first place in the 2025 "Best Workplaces in Illinois." 

Your work as a Help Desk Technician will include the following duties:   

  • Monitor and actively work tickets within a helpdesk queue.
  • Take full ownership of assigned tickets from start to finish, resolving or properly escalating as needed.
  • Communicate clearly and professionally with end users, providing detailed updates, accurate time entries, and thorough documentation.
  • Maintain and update client documentation when changes are made or outdated information is identified.
  • Represent the company professionally - treat every client issue as if it were your own.
  • Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member 

Our ideal Help Desk Technician has the following qualifications: 

  • 1+ year experience working for a Managed Services Provider (Required)
  • Strong troubleshooting and technical support skills (hardware, printers, end-user systems)
  • Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams administration preferred
  • Familiarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.)
  • Excellent written and verbal communication skills
  • Strong problem-solving ability with a clear sense of ownership and accountability
  • Ability to work both independently and collaboratively
  • Associate/Bachelor's Degree in related field or equivalent experience preferred 

Benefits Overview: 

  • 401(k) with company matching
  • Medical, dental, and vision insurance (with telehealth)
  • Life insurance and disability coverage (short- and long-term)
  • Unlimited paid time off
  • Weekly DoorDash meal benefit
  • Rewards and recognition program
  • Certification bonuses and professional growth opportunities 

The targeted base compensation for this role is $50-65,000 per year and will operate on a hybrid basis out of Lisle, IL after the training period (on-site required during the training period, approximately 45 days). Relocation is not provided, and candidates must currently reside in or near Lisle, IL (60532). 

We believe that technical skills can be taught - ownership, work ethic, and integrity cannot. If you take pride in your work, want to grow your career in IT, and enjoy working in a collaborative, accountable team environment, we would love to meet you! 

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