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Help Desk Associate Jobs in Illinois (NOW HIRING)

EyeSouth Partners

Front Desk Associate

Chicago, IL · On-site

$18 - $20/hr

We have a robust practice, with dozens of bright, qualified employees who help us deliver the best ... Position Summary The Front Desk Associate serves as the first point of contact for patients and ...

EyeSouth Partners LLC

Front Desk Associate

Chicago, IL · On-site

$18 - $20/hr

We have a robust practice, with dozens of bright, qualified employees who help us deliver the best ... The Front Desk Associate serves as the first point of contact for patients and visitors, creating a ...

Ocular Partners

Front Desk Associate

Chicago, IL · On-site

$18 - $20/hr

We have a robust practice, with dozens of bright, qualified employees who help us deliver the best ... Position Summary The Front Desk Associate serves as the first point of contact for patients and ...

Ocular Partners

Front Desk Associate

Chicago, IL · On-site

$18 - $20/hr

We have a robust practice, with dozens of bright, qualified employees who help us deliver the best ... Position Summary The Front Desk Associate serves as the first point of contact for patients and ...

Ocular Partners

Front Desk Associate

Chicago, IL · On-site

$18 - $20/hr

We have a robust practice, with dozens of bright, qualified employees who help us deliver the best ... Position Summary The Front Desk Associate serves as the first point of contact for patients and ...

Ocular Partners

Front Desk Associate

Chicago, IL · On-site

$18 - $20/hr

We have a robust practice, with dozens of bright, qualified employees who help us deliver the best ... Position Summary The Front Desk Associate serves as the first point of contact for patients and ...

D1 Training

Front Desk Associate Gym

Glenview, IL · On-site

$18/hr

... Desk Associate Company Overview At D1 Training North Shore, we help athletes and individuals ... Our promise: "You pick the goal, we help you get there." We're seeking a high-energy, responsible ...

Art of Problem Solving

Front Desk Associate

Northbrook, IL · On-site

$14.25 - $18.25/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Northbrook, IL · On-site

$14.25 - $18.25/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Northbrook, IL · On-site

$14.25 - $18.25/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

... on help at the desk level. Essential Duties and Responsibilities: * Evaluate urgency of issues ... Associate's degree or Vocational training in Computer Science/MIS or equivalent experience ...

TEKsystems

Helpdesk Support Specialist

Chicago, IL · Hybrid

$18 - $20/hr

Minimum Qualifications Associate degree or equivalent technical foundation. 2+ years in technical ... Skills Help desk support, Help desk, Troubleshooting Top Skills Details Help desk support,Help desk ...

TEKsystems

Helpdesk Support Specialist

Chicago, IL · Hybrid

$18 - $20/hr

Minimum Qualifications Associate degree or equivalent technical foundation. 2+ years in technical ... Skills Help desk support, Help desk, Troubleshooting Top Skills Details Help desk support,Help desk ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Illinois

Help Desk Associate information

See Illinois salary details

$13

$20

$32

How much do help desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk associate in Illinois is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Illinois?

The most popular types of Help Desk jobs in Illinois are:

What are popular job titles related to Help Desk Associate jobs in Illinois?

For Help Desk Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Illinois look for?

The top searched job categories for Help Desk Associate jobs in Illinois are:

What cities in Illinois are hiring for Help Desk Associate jobs?

Cities in Illinois with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,265 per year, or $20.8 per hour.

Front Desk Associate

EyeSouth Partners

Chicago, IL • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

EyeSouth Partners rating

6.1

Company rating: 6.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Company Overview
Ocular Partners is a busy well-established, progressive physician group specializing in comprehensive eye care services. We have a robust practice, with dozens of bright, qualified employees who help us deliver the best service and patient care in our medical specialty.
Our employees are an integral part of the experience at Ocular Partners. Not only are we committed to serving our patients, but we also have a culture of servant leadership and collaboration that supports each team member's personal and professional development.
Position Summary
The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.
Pay Range - $18.00- $20.00/Hr. Commensurate with experience
Responsibilities
  • Greets patients warmly and verify appointment details.
  • Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
  • Books, confirms, and reschedules appointments
  • Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
  • Collects co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
  • Explains billing procedures
  • Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
  • Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
  • Completes medical records requests that come directly from the patient
  • Completes assigned tasks as related to the appointment rescheduling queue timely
  • Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
  • Answers phones and responds to inquiries
  • Relays messages between patients and clinical staff
  • Maintains protected health information in accordance with HIPPA/PHI guidelines
  • Handles paperwork such as consent forms and HIPAA compliance
  • Interacts with all internal and external customers in a caring and respectful manner.
  • Accepts deliveries of packages, mail, and other supplies from outside vendors.
  • Maintains a clean, organized, and welcoming reception area for all patients and visitors
  • Provides clear information about services, wait time, and policies
  • Addresses patient concerns professionally and respectfully.
  • Photocopies and faxes records and forms according to established policies and procedures.
  • Maintains patient confidentiality.
  • Participates in orientation/instruction of new administrative personnel as requested by management.
  • Contributes to the team effort by completing additional tasks/projects as directed.
  • Attends daily huddle and regularly scheduled team meetings
  • Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.
  • May travel to different offices if needed.
Qualifications
  • High School Diploma or the equivalent years related experience required
  • Nextech/ICP experience strongly preferred
  • Minimum of 1-year medical office experience strongly preferred
  • Strong reliability with good attendance and punctuality.
  • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
Key Skills:
  • Strong interpersonal and communication skills
  • Attention to detail for accurate data entry and insurance verification; strong organizational skills
  • Basic understanding of healthcare insurance payors and programs
  • Ability to multitask in a fast-paced environment
  • Familiarity with healthcare regulations (HIPAA, privacy laws)
  • Basic math and cash handling
  • Excellent customer service skills
Preferred Skills:
• Understanding of medical terminology
Company Benefits
We offer a competitive benefits package to our employees:
  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package
We also offer the following benefits for FREE:
  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

For more information related to our benefits offered, please follow the link to our benefits page: https://www.eyesouthpartners.com/careers/employee-benefits/ (If the link does not work for you, please copy and paste it into your browser).
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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