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It Help Desk Technician Jobs in Illinois (NOW HIRING)

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

\n \n \n IT Help Desk Technician - Chicago \n \n Company Description \n RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

\n \n \n IT Help Desk Technician - Chicago \n \n Company Description \n RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

Next Step Systems LTD

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

United Community Bank is seeking an IT Technician to join our Helpdesk team. This individual will ... desk level. Essential Duties and Responsibilities: * Evaluate urgency of issues, select, and take ...

United IT

IT Help Desk

Aurora, IL · On-site

IT Help Desk Location: Rockford, IL 61109 & Aurora, IL (Onsite) Key Responsibilities: Technical Support: * Respond to user inquiries via phone, email, or in-person. * Diagnose and resolve hardware ...

Utilitra

IT Helpdesk Technician I

Edwardsville, IL · On-site

$50K - $60K/yr

Job Title: IT Help Desk Technician I Status: Full-time/Exempt Reports to: Senior IT Manager Work Schedule : M-F (flexible hours) Compensation: $50,000-60,000 per year This pay range encompasses ...

Utilitra

IT Helpdesk Technician I

Edwardsville, IL

$50K - $60K/yr

Job Title: IT Help Desk Technician I Status: Full-time/Exempt Reports to: Senior IT Manager Work Schedule : M-F (flexible hours) Compensation: $50,000-60,000 per year This pay range encompasses ...

Utilitra

IT Helpdesk Technician I

Edwardsville, IL · On-site

$50K - $60K/yr

Job Title: IT Help Desk Technician I Status: Full-time/Exempt Reports to: Senior IT Manager Work Schedule : M-F (flexible hours) Compensation: $50,000-60,000 per year This pay range encompasses ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... Qualifications: - 3+ years of information technology experience. - Experience working directly with ...

Leeco Steel

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Info Technology Requisition Number: HELPD011021 Posted: May 19, 2026 Full-Time On-site Lisle, IL 60532, USA Description The Help Desk Technician serves as the first point of contact for IT support, ...

O'Neal Industries Inc.

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Help Desk Technician Job Category: Info Technology Requisition Number: HELPD011021 Posted: April ... Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.

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It Help Desk Technician information

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$22

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How much do it help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk technician in Illinois is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Technician, and why are they important?

To thrive as an IT Help Desk Technician, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically a relevant certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote diagnostic tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient IT support operations.

What are some common challenges faced by IT Help Desk Technicians, and how can they be managed effectively?

IT Help Desk Technicians often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To manage these effectively, technicians benefit from strong organizational skills, ongoing technical training, and clear documentation practices. Additionally, developing strong interpersonal skills helps in maintaining positive user interactions and collaborating efficiently with other IT team members. Continuous learning and proactive problem-solving are key to thriving in this dynamic environment.

What does an IT Help Desk Technician do?

An IT Help Desk Technician provides technical support and troubleshooting assistance to computer users and organizations. They help resolve hardware, software, and network issues, either remotely or in person. Their responsibilities often include answering user inquiries, diagnosing problems, installing and configuring systems, and escalating complex issues to higher-level IT staff. Help Desk Technicians play a crucial role in maintaining the smooth operation of an organization's technology infrastructure.

What is the lowest salary for an IT technician?

The lowest salary for an IT Help Desk Technician typically starts around $30,000 to $40,000 annually, depending on location, experience, and certifications. Entry-level positions or those in regions with a lower cost of living may offer salaries at the lower end of this range.

What is the difference between It Help Desk Technician vs Network Support Specialist?

AspectIt Help Desk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, on-siteNetwork infrastructure, server rooms, on-site
Employer & Industry UsageIT departments, tech support companiesTelecom, enterprise networks, data centers

The main difference is that an It Help Desk Technician primarily provides user support and troubleshooting for hardware and software issues, while a Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

What are the most commonly searched types of It Help Desk Technician jobs in Illinois? The most popular types of It Help Desk Technician jobs in Illinois are:
What are popular job titles related to It Help Desk Technician jobs in Illinois? For It Help Desk Technician jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching It Help Desk Technician jobs in Illinois look for? The top searched job categories for It Help Desk Technician jobs in Illinois are:
What cities in Illinois are hiring for It Help Desk Technician jobs? Cities in Illinois with the most It Help Desk Technician job openings:
What are popular job titles related to It Help Desk Technician jobs in IL? For It Help Desk Technician jobs in IL, the most frequently searched job titles are:
It Help Desk Technician jobs near you
Infographic showing various It Help Desk Technician job openings in Illinois as of May 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $47,009 per year, or $22.6 per hour.
IT Help Desk Technician

IT Help Desk Technician

RedMane Technology

Chicago, IL • On-site

$45K - $65K/yr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
IT Help Desk Technician - Chicago
Company Description
RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems.
RedMane has earned an exemplary service reputation that prioritizes a highly collaborative culture. Our primary objective is to ensure the solutions we design and implement meet or exceed the needs of our clients for their mission critical systems.
The diverse and passionate teams within RedMane address complex, real world challenges. Technology is just our tool.
The Role
RedMane has a full-time opportunity for an IT Help Desk Technician based in our Chicago Office. As an IT Help Desk Technician, you will be part the team supporting technology for all RedMane staff and offices. You will help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities. You will be responsible for hardware break/fix support, account management tasks, system deployments, and inventory management.
Skills & Role Requirements
The nature of this support role requires daily/onsite office presence in our Chicago Headquarters just east of O'Hare/Rosemont in Chicago.
The IT Help Desk Technician will need to have:
  • Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or Network Administration
  • A professional demeanor and strong customer service/consulting/training skills
  • Strong problem solving and critical thinking skills
  • Strong written and verbal communication skills
  • Experience in troubleshooting/repairing laptop hardware
  • Experience in troubleshooting Windows 11
  • Experience with Microsoft Office Applications (Including Outlook, Teams, OneDrive, and SharePoint)
  • Experience administering Microsoft 365 / Entra and SharePoint preferred
  • Self-motivated with the ability to work independently with minimal supervision
All professionals at RedMane are expected to possess these skills:
  • A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
  • A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.
We Offer You
RedMane has an environment that offers challenging and interesting work. A place where you can have fun and express your talent and creativity. You will be working side by side with like-minded peers in a non-bureaucratic environment where sharing knowledge is the norm. Everyone at RedMane shares a passion for making a real difference for individuals, communities, and the world.
Additionally, we believe you should have fun and enjoy growing your career; we provide a supportive and empowering environment to make it happen. RedMane is very proud to offer employees professional and personal perks that include:
  • Market-based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance, etc.
  • A culture that promotes and fosters career growth through professional training and mentoring.
  • An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, training/workout planning, and events that range from 5k's to triathlons.
  • Opportunities to give back to the community through our RedMane Community Impact Team which organizes events like Feed My Starving Children, Toy Drives, and other charitable activities.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. It is not typical for an individual to be hired at or near the top of the range. Decisions will be determined on a case-by-case basis. A reasonable estimate of the current range is $45,000/year to $65,000/year.

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