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It Help Desk Technician Jobs in Illinois (NOW HIRING)

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IT Help Desk Coordinator

Chicago, IL · On-site

The Information Technology Help Desk Coordinator is responsible for coordinating firm wide technology systems. As a member of the Firm's national technology team, the Information Systems coordinator ...

O'Neal Industries, Inc.

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Job Summary: The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong ...

Leeco Steel

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Job Summary: The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong ...

O'Neal Industries

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Job Summary: The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong ...

Leeco Steel

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Job Summary: The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong ...

Yaskawa Electric America

IT Help Desk Intern

Waukegan, IL

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following projects at our Waukegan, IL location: * Provide phone and email support for users * Troubleshoot ...

Yaskawa

IT Help Desk Intern

Waukegan, IL · On-site

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following projects at our Waukegan, IL location: * Provide phone and email support for users * Troubleshoot ...

Yaskawa Drives & Motion

IT Help Desk Intern

Waukegan, IL · On-site

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following projects at our Waukegan, IL location: * Provide phone and email support for users * Troubleshoot ...

Middleground

IT Help Desk - L1

Westchester, IL · On-site

Hello! We are a Managed Service IT Provider looking to bring on another entry level technician to ... 4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various ...

Middleground

Help Desk Technician

Westchester, IL · On-site

$19.75 - $26.75/hr

Middleground is a rapidly growing IT Managed Service Provider located in Westchester (20 minutes to ... The duties of the Help Desk Technician position include, but are not limited to the following ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... The Help Desk II Technician is responsible for the continuous operation of all including personal ...

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It Help Desk Technician information

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How much do it help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk technician in Illinois is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Technician, and why are they important?

To thrive as an IT Help Desk Technician, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically a relevant certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote diagnostic tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient IT support operations.

What are some common challenges faced by IT Help Desk Technicians, and how can they be managed effectively?

IT Help Desk Technicians often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To manage these effectively, technicians benefit from strong organizational skills, ongoing technical training, and clear documentation practices. Additionally, developing strong interpersonal skills helps in maintaining positive user interactions and collaborating efficiently with other IT team members. Continuous learning and proactive problem-solving are key to thriving in this dynamic environment.

What does an IT Help Desk Technician do?

An IT Help Desk Technician provides technical support and troubleshooting assistance to computer users and organizations. They help resolve hardware, software, and network issues, either remotely or in person. Their responsibilities often include answering user inquiries, diagnosing problems, installing and configuring systems, and escalating complex issues to higher-level IT staff. Help Desk Technicians play a crucial role in maintaining the smooth operation of an organization's technology infrastructure.

What is the lowest salary for an IT technician?

The lowest salary for an IT Help Desk Technician typically starts around $30,000 to $40,000 annually, depending on location, experience, and certifications. Entry-level positions or those in regions with a lower cost of living may offer salaries at the lower end of this range.

What is the difference between It Help Desk Technician vs Network Support Specialist?

AspectIt Help Desk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, on-siteNetwork infrastructure, server rooms, on-site
Employer & Industry UsageIT departments, tech support companiesTelecom, enterprise networks, data centers

The main difference is that an It Help Desk Technician primarily provides user support and troubleshooting for hardware and software issues, while a Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

What are the most commonly searched types of It Help Desk Technician jobs in Illinois? The most popular types of It Help Desk Technician jobs in Illinois are:
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What job categories do people searching It Help Desk Technician jobs in Illinois look for? The top searched job categories for It Help Desk Technician jobs in Illinois are:
What cities in Illinois are hiring for It Help Desk Technician jobs? Cities in Illinois with the most It Help Desk Technician job openings:
What are popular job titles related to It Help Desk Technician jobs in IL? For It Help Desk Technician jobs in IL, the most frequently searched job titles are:
It Help Desk Technician jobs near you
Infographic showing various It Help Desk Technician job openings in Illinois as of May 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $47,009 per year, or $22.6 per hour.
Managed Services Help Desk Technician

Managed Services Help Desk Technician

Next Step Systems

Oak Brook, IL • On-site

$20.25 - $27.25/hr

Full-time

Medical, Retirement, PTO

Posted 20 days ago

Job description

Managed Services Help Desk Technician, Oak Brook, IL
Summary:
This is a full time permanent Managed Services Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid-sized businesses preferably. A diverse technical skill set is key, along with stellar client service skills, excellent written/verbal communication skills, high energy level and dynamic personality. Must own a reliable car with insurance to travel to client sites 50% of the time downtown and throughout the Chicago area and suburbs when necessary. Position will be a combination of remote and on-site support.
Responsibilities:
- Manage a client base and support small homogeneous local area networks (LANs).
- Provide first tier support and troubleshooting of user endpoint issues, provide end user training, and perform routine administrative functions including new user account provisioning, password reset requests, workstation migrations, and hardware support tasks.
- Design and implement IT solutions for client base.
- Monitor client systems performance and reliability.
Qualifications:
- 3+ years of information technology experience.
- Experience working directly with end-users.
- Windows Desktop experience.
- Ability to perform basic support tasks for small homogeneous local area networks (LANs).
- Familiarity with the configuration and operation of desktop computers on LANs including the installation and configuration of common software applications such as Microsoft Office, SQL, Anti-Virus, and backup software.
- Familiarity with the setup of basic Internet connections, and the administration requirements of small offices.
- Excellent written and verbal communication skills with the ability to provide a high level of customer service.
- Excellent problem solving skills.
- Maybe must have reliable transportation (car) to go to Chicago area clients when needed.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Oak Brook IL Jobs, Managed Services Help Desk Technician, Windows, Desktop Support, LAN, MS Office, SQL, Anti-Virus, Backup Software, Network, Networking, Illinois Recruiters, IT Jobs, Illinois Recruiting
Looking to hire for similar positions in Oak Brook, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Managed Services Help Desk Technicians for jobs Oak Brook, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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