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Help Desk Support Analyst Jobs in Illinois (NOW HIRING)

Engie

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Data / Digital & IT * Support functions * R&D / Innovation * Management & Consulting * Spontaneous ... Job alerts Help Desk Analyst Posting Start Date: 6/4/26 Requisition ID: 66434

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Help Desk Analyst Level 3 ... Proficiency with ITSM tools and ticketing systems for tracking and managing user support requests.

TEKsystems

Helpdesk Support Specialist

Chicago, IL · Hybrid

$18 - $20/hr

Act as an escalation point for Tier 1 analysts. Train and coach junior team members. Support ... Skills Help desk support, Help desk, Troubleshooting Top Skills Details Help desk support,Help desk ...

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Help Desk Analyst Level 3 ... Proficiency with ITSM tools and ticketing systems for tracking and managing user support requests.

TEKsystems

Helpdesk Support Specialist

Chicago, IL · Hybrid

$18 - $20/hr

Act as an escalation point for Tier 1 analysts. Train and coach junior team members. Support ... Skills Help desk support, Help desk, Troubleshooting Top Skills Details Help desk support,Help desk ...

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Help Desk Analyst Level 3 ... Proficiency with ITSM tools and ticketing systems for tracking and managing user support requests.

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... Responsibilities: - Manage a client base and support small homogeneous local area networks (LANs ...

Magicforce

Helpdesk Analyst

Chicago, IL

$30 - $40/hr

This position must meet all the requirements of a System Analyst II as well as specific detailed ... Help Desk Manuals, updating contact and location sheets and compiling support policies and ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... This support will involve responding to telephone calls and e-mails and then identifying ...

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Showing results 21-40

All JobsHelp Desk Support Analyst JobsHelp Desk Support Analyst Jobs in Illinois

Help Desk Support Analyst information

See Illinois salary details

$13

$23

$34

How much do help desk support analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk support analyst in Illinois is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.11 per hour, depending on experience, location, and employer.

What does a help desk support analyst do?

A Help Desk Support Analyst provides technical assistance and support to users experiencing issues with computer hardware, software, or network systems. They troubleshoot problems, answer queries via phone, email, or chat, and help users resolve technical challenges. Analysts may also document issues, escalate complex problems to higher-level IT staff, and assist in maintaining IT systems. Their goal is to ensure users can effectively use technology and minimize downtime.

How does a help desk support analyst typically collaborate with other IT teams to resolve complex technical issues?

Help Desk Support Analysts often serve as the first point of contact for technical issues, handling common problems directly and escalating more complex matters to specialized IT teams such as network administrators or system engineers. Effective collaboration involves clear documentation of the issue, thorough troubleshooting steps, and regular follow-up with both the user and the technical teams. Analysts may participate in team meetings, use ticketing systems to share updates, and sometimes join cross-functional projects to improve support processes. This teamwork ensures efficient resolution and continuous improvement of IT services.

What are the key skills and qualifications needed to thrive as a help desk support analyst, and why are they important?

To thrive as a Help Desk Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically expected. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What is the difference between Help Desk Support Analyst vs Technical Support Specialist?

AspectHelp Desk Support AnalystTechnical Support Specialist
CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, on-site
Industry UsageIT services, corporate supportIT, telecommunications, hardware
Common Search IntentBasic troubleshooting, ticket resolutionAdvanced technical issues, hardware/software support

The Help Desk Support Analyst primarily handles initial troubleshooting, ticket management, and customer communication within IT support environments. In contrast, the Technical Support Specialist often deals with more complex technical issues, including hardware and software troubleshooting. Both roles require similar certifications and work in related environments, but their focus and complexity levels differ.

What are popular job titles related to Help Desk Support Analyst jobs in Illinois?

For Help Desk Support Analyst jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Help Desk Support Analyst jobs in Illinois look for?

The top searched job categories for Help Desk Support Analyst jobs in Illinois are:

Help Desk Support Analyst jobs near you
Infographic showing various Help Desk Support Analyst job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,554 per year, or $23.3 per hour.

Help Desk Analyst

Engie

Chicago, IL • On-site

$21 - $28.75/hr

Full-time

Re-posted 26 days ago

ENGIE rating

9.2

Company rating: 9.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

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Job Description
Help Desk Analyst
Posting Start Date: 6/4/26
Requisition ID: 66434

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