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Helpdesk Analyst Jobs in Illinois (NOW HIRING)

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Certification by Microsoft and one or more Helpdesk certifications * Able to work in a Office and ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Certification by Microsoft and one or more Helpdesk certifications * Able to work in a Office and ...

TEKsystems

Helpdesk Support Specialist

Chicago, IL · Hybrid

$18 - $20/hr

Act as an escalation point for Tier 1 analysts. Train and coach junior team members. Support ... Skills Help desk support, Help desk, Troubleshooting Top Skills Details Help desk support,Help desk ...

TEKsystems

Helpdesk Support Specialist

Chicago, IL · Hybrid

$18 - $20/hr

Act as an escalation point for Tier 1 analysts. Train and coach junior team members. Support ... Skills Help desk support, Help desk, Troubleshooting Top Skills Details Help desk support,Help desk ...

Morton Industries

Helpdesk Technician

Morton, IL · On-site

$22 - $28/hr

Position Summary The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software ...

CEdge Inc

Helpdesk Support - Senior

Scott Air Force Base, IL · On-site

$19.25 - $26/hr

CEdge has an opportunity for a Sr Help Desk Support located in Scott AFB, IL. If you are ready to ... Documentincidents in ServiceNow with details for root cause analysis and handoffto development ...

MORTON INDUSTRIES

Helpdesk Technician

Morton, IL · On-site

$22 - $28/hr

Position Summary The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software ...

CEdge Inc

Helpdesk Support - Junior

Scott Air Force Base, IL · On-site

$19.25 - $26/hr

CEdge has an opportunity for a Jr. Help Desk Support located in Scott AFB, IL. If you are ready to ... Documentincidents in ServiceNow with details for root cause analysis and handoffto development ...

Benchmark Analytics

Data Analyst Lead

Chicago, IL · Remote

We are currently seeking a talented Lead Data Analyst to join us as we develop our data-driven, analytic-focused, and predictive products to help revolutionize the law enforcement sector. In this ...

Clearwater Analytics

Business Analyst - OEMS

Chicago, IL · On-site

$85K - $120K/yr

Clearwater is hiring an OEMS Business Analyst to help shape the future of our order execution (OEMS) platform. You will be a go-to authority on trading concepts, including the FIX protocol ...

Benchmark Analytics

Data Analyst Lead

Chicago, IL · On-site

We are currently seeking a talented Lead Data Analyst to join us as we develop our data-driven, analytic-focused, and predictive products to help revolutionize the law enforcement sector. In this ...

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Showing results 21-40

All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Illinois

Helpdesk Analyst information

See Illinois salary details

$13

$23

$34

How much do helpdesk analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for helpdesk analyst in Illinois is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.11 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Illinois?

For Helpdesk Analyst jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Illinois look for?

The top searched job categories for Helpdesk Analyst jobs in Illinois are:

What cities in Illinois are hiring for Helpdesk Analyst jobs?

Cities in Illinois with the most Helpdesk Analyst job openings:

What are popular job titles related to Helpdesk Analyst jobs in IL?

For Helpdesk Analyst jobs in IL, the most frequently searched job titles are:

Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Illinois as of September 2026, with employment types broken down into 1% Internship, 80% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 3% Nights. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $48,554 per year, or $23.3 per hour.

IT Help Desk Analyst

Aurora, IL • On-site

Unilock Chicago, Inc
Manufacturing • 11 - 50 employees
Learn more about Unilock Chicago, Incexternal

$60K - $70K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 27 days ago

Job description

PAVE A BRIGHTER FUTURE FOR YOURSELF!

Looking for a lifelong career with opportunities for advancement and unmatched benefits packages?
Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.

We are currently hiring for a Help Desk Analyst 

What you’ll do

The Help Desk Analyst’s role provides vital support to Unilock’s employees and computer environment.

Duties and Responsibilities

  • Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional, and customer-focused service.
  • Configure, deploy, and maintain computers, peripherals, and related technology equipment in accordance with company standards and best practices.
  • Effectively prioritize, manage, and resolve multiple support requests while meeting service expectations and deadlines.
  • Assist with the installation, configuration, and support of network-connected devices, including servers, printers, and manufacturing/plant equipment.
  • Collaborate with IT team members to deliver exceptional technology support, maintain system reliability, and continuously improve the user experience.
  • Manage the company mobile device program, including cell phone provisioning, inventory, carrier relationships, troubleshooting, and user support, while helping IT Desk assist employees
  • Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects and initiatives

Skills and Requirements

  • Thorough understanding and experience with configuring Windows 10, 11, and Mac computers
  • Thorough understanding and experience working with Active Directory and Microsoft Entra ID
  • Thorough understanding and experience working with and supporting the Microsoft Office suite of software
  • Ability to investigate, resolve, and escalate issues in a timely and professional manner
  • Willingness to assist other departments quickly to resolve issues
  • Certification by Microsoft and one or more Helpdesk certifications
  • Able to work in a Office and Manufacturing environment

Carry out other related duties as needed to meet departmental and organizational objectives

Salary Range - $60K - $70K annually (Based on Experience) with the potential to earn a yearly bonus

This position is NOT remote. This position is based in Aurora, IL, with occasional travel to our other locations in the Midwest.

What we offer you

    • Health Benefits - Effective 1st of the month following start date
    • 401k Matching (after a year)
    • Life Insurance, HSA & FSA plans
    • Well-being Support
    • Charitable Contribution Matching
    • Paid Time Off
    • Year-End Company-wide closure/paid time off

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