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Helpdesk Analyst Jobs in Missouri (NOW HIRING)

SUBTEXT LLC

Investment Analyst

Saint Louis, MO · On-site

Job Summary The Investment Analyst will support Subtext's Investments team across the full ... Help prepare internal investment committee materials and presentations. * Support detailed Excel ...

CMIT Solutions St. Louis

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Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

Helpdesk Support Technician You will be the first line of defense for client technical issues ... Proven analytical and problem-solving skills * Experience working in a team-oriented, collaborative ...

Hogan

IT Help Desk Analyst

Saint Louis, MO

Updates Help Desk tickets with appropriate updates on activities and closes tickets with resolution entered upon completion of the job. * Participate in after hours on-call rotation to ensure night ...

Hogan

IT Help Desk Analyst

Saint Louis, MO · On-site

Updates Help Desk tickets with appropriate updates on activities and closes tickets with resolution entered upon completion of the job. * Participate in after hours on-call rotation to ensure night ...

NCM Associates

Product Analyst

Kansas City, MO

... to help measure the impact of products, services, and digital client experiences. This position requires strong analytical thinking, attention to detail, and the ability to communicate insights ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Missouri

Helpdesk Analyst information

See Missouri salary details

$13

$22

$33

How much do helpdesk analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for helpdesk analyst in Missouri is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.24 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Missouri? For Helpdesk Analyst jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Helpdesk Analyst jobs in Missouri look for? The top searched job categories for Helpdesk Analyst jobs in Missouri are:
What are popular job titles related to Helpdesk Analyst jobs in MO? For Helpdesk Analyst jobs in MO, the most frequently searched job titles are:
Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Missouri as of August 2026, with employment types broken down into 1% Internship, 88% Full Time, 5% Part Time, and 6% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $46,999 per year, or $22.6 per hour.

Helpdesk Analyst- 3635452

AMS Staffing, Inc.

Saint Louis, MO

$55K - $65K/yr

Full-time

Posted 26 days ago

Job description

Job Title: Helpdesk Analyst

Location: St Louis MO 63102

Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!

Work Environment: 100% Onsite

Term: Permanent / Fulltime

Bachelor’s degree required:  No

Referral Fee: AMS will pay $500 should the person you refer gets hired



JOB DESCRIPTION


Law firm experience highly preferred!


The Helpdesk Analyst is a key team member in answering helpdesk calls with support on hardware and software issues and the go-to person for employees with their day-to-day IT operations.  

 



Daily Responsibilities

  • Provide Level 1 and 2 technical support.
  • Provide friendly, courteous, and quality systems support to all users.
  • Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications).
  • Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
  • Assist with inventory control and tracking of IT assets throughout the firm.
  • Perform employee office moves relating to IT.
  • Image new computers and configure them for deployment to members.
  • Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events.
  • Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.

 


What will make you succeed in this position

  • Strong customer service and communication skills
  • Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).
  • Knowledge of Android and iPhone device setup and troubleshooting.
  • Intermediate knowledge of Windows 10 and Operating Systems.
  • Knowledge of VPN and VMWare Horizon connectivity principles.
  • Working knowledge of Active Directory and user account changes.
  • Working Knowledge of Microsoft Teams including Teams voice and video conferencing.
  • Technical aptitude with strong PC literacy skills.
  • Strong problem-solving skills and decision-making ability.
  • Ability to learn and apply technical information in a fast-paced, demanding work environment.