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Helpdesk Analyst Jobs in Dallas, TX (NOW HIRING)

Customer service / Helpdesk Analyst

Irving, TX · On-site

$19.50 - $26.75/hr

Customer service / Helpdesk Analyst Duration: 3+months with potential to extend and/or convert Location: Irving, TX 75038 Location: TEMPE, AZ 85281 Schedule: 3 days a week in office Tue-Thurs in ...

Company Overview LP Analyst is a leading independent private asset cloud-based analytics and ... Organize and conduct marketing and sales campaigns helping to build and maintain new and existing ...

Company Overview LP Analyst is a leading independent private asset cloud-based analytics and ... Organize and conduct marketing and sales campaigns helping to build and maintain new and existing ...

... helping to assess output quality and flag exceptions that require review or correction • Write and optimize SQL queries to support data transformation, validation, and quality assurance across our ...

The right candidate will provide advisory support to help analyze the Company's compliance with federal, state, and local regulations relating to artificial intelligence (AI), privacy and other ...

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Help Desk Analyst L2

Dallas, TX · On-site

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Help Desk Analyst - Plano, TX

Plano, TX · On-site

$19.75 - $27/hr

Merge IT is seeking to add six Help Desk Analysts to their team in Plano, TX. The First Level Analyst will provide technical support for contact center systems and engage with customers through ...

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

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Helpdesk Analyst information

See Dallas, TX salary details

$14

$23

$35

How much do helpdesk analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for helpdesk analyst in Dallas, TX is $23.84, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.63 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What job categories do people searching Helpdesk Analyst jobs in Dallas, TX look for?

The top searched job categories for Helpdesk Analyst jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Helpdesk Analyst jobs?

Cities near Dallas, TX with the most Helpdesk Analyst job openings:

Infographic showing various Helpdesk Analyst job openings in Dallas, TX as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $49,587 per year, or $23.8 per hour.

Customer service / Helpdesk Analyst

Irving, TX • On-site

Mindlance
Recruiting and Staffing Services • 1 - 5K employees

$19.50 - $26.75/hr

Other

Posted 19 days ago


Job description

This role is mainly about talking to customers, understanding their needs, and connecting them with the right team. You'll handle phone calls, confirm customer requests, answer basic questions, and keep accurate records of every interaction. Job Title: Customer service / Helpdesk Analyst Duration: 3+months with potential to extend and/or convert Location: Irving, TX 75038 Location: TEMPE, AZ 85281 Schedule: 3 days a week in office Tue-Thurs in office (Mon and Fri WFH) Note: During training process in first month, will be in office 5 days a week Bilingual Spanish is a plus

Mindlance logo

About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999