Help Desk Analyst
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
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Help Desk Analyst
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
Help Desk Analyst
Dallas, TX · On-site
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
Help Desk Analyst
Dallas, TX · On-site
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
Help Desk Analyst
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
Help Desk Analyst
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
HELP DESK ANALYST
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...
HELP DESK ANALYST
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...
Help Desk Analyst
Dallas, TX · On-site
$20.25 - $27.75/hr
Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in Dallas, TX. This is a hybrid position that allows the employee to work three days a week at the office ...
Help Desk Analyst
Dallas, TX · On-site
$20.25 - $27.75/hr
Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in Dallas, TX. This is a hybrid position that allows the employee to work three days a week at the office ...
Help Desk Analyst - Plano, TX
Plano, TX · On-site
$19.75 - $27/hr
Merge IT is seeking to add six Help Desk Analysts to their team in Plano, TX. The First Level Analyst will provide technical support for contact center systems and engage with customers through ...
Help Desk Analyst - Plano, TX
Plano, TX · On-site
$19.75 - $27/hr
Merge IT is seeking to add six Help Desk Analysts to their team in Plano, TX. The First Level Analyst will provide technical support for contact center systems and engage with customers through ...
IT Help Desk Analyst
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...
IT Help Desk Analyst
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...
IT Help Desk Analyst
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...
IT Help Desk Analyst
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...
Help Desk Analyst L2
Dallas, TX · On-site
$30 - $33.65/hr
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
Dallas, TX · On-site
$30 - $33.65/hr
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
$30 - $33.65/wk
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
$30 - $33.65/wk
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
$33.65/hr
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
$33.65/hr
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
Dallas, TX · On-site
$30 - $33.65/hr
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
Dallas, TX · On-site
$30 - $33.65/hr
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
$30 - $33.65/wk
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
$30 - $33.65/wk
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
$33.65/hr
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
$33.65/hr
What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
IT Help Desk Analyst
Plano, TX · On-site
They are seeking a diligent and customer-focused IT Help Desk Analyst to join their IT support team, responsible for handling IT support requests, managing hardware and software deployments, and ...
IT Help Desk Analyst
Plano, TX · On-site
They are seeking a diligent and customer-focused IT Help Desk Analyst to join their IT support team, responsible for handling IT support requests, managing hardware and software deployments, and ...
Service Desk Analyst
Dallas, TX · On-site
$20.25 - $27.75/hr
We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...
Service Desk Analyst
Dallas, TX · On-site
$20.25 - $27.75/hr
We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...
IT Help Desk Analyst
Plano, TX · On-site
Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 Admin Portal. Benefits We offer a competitive compensation and benefits ...
IT Help Desk Analyst
Plano, TX · On-site
Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 Admin Portal. Benefits We offer a competitive compensation and benefits ...
Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 Admin Portal. Benefits We offer a competitive compensation and benefits ...
Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 Admin Portal. Benefits We offer a competitive compensation and benefits ...
IT Help Desk Analyst
Dallas, TX · On-site
We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...
IT Help Desk Analyst
Dallas, TX · On-site
We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...
We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...
We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...
Help Desk Analyst information
See Dallas, TX salary details
$14.33 - $16.26
3% of jobs
$16.26 - $18.19
8% of jobs
$19.64 is the 25th percentile. Wages below this are outliers.
$18.19 - $20.13
18% of jobs
$20.13 - $22.06
18% of jobs
The median wage is $22.43 / hr.
$22.06 - $23.99
14% of jobs
$25.82 is the 75th percentile. Wages above this are outliers.
$23.99 - $25.92
15% of jobs
$25.92 - $27.85
9% of jobs
$27.85 - $29.79
6% of jobs
$29.79 - $31.72
3% of jobs
$31.72 - $33.65
3% of jobs
$33.65 - $35.58
2% of jobs
$14
$23
$35
How much do help desk analyst jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for help desk analyst in Dallas, TX is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.73 per hour, depending on experience, location, and employer.
What does a help desk analyst do?
A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.
What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?
To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.
What are some common challenges faced by help desk analysts, and how can they be managed effectively?
Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.
What is the difference between Help Desk Analyst vs Technical Support Specialist?
| Aspect | Help Desk Analyst | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center | CompTIA A+, Network+, Microsoft Certified |
| Work Environment | Help desk, call centers, remote support | On-site, remote, troubleshooting hardware/software |
| Industry Usage | IT services, corporate support | IT, telecommunications, tech companies |
Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.
Is a help desk analyst an entry level job?
Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.
What are the most commonly searched types of Help Desk Analyst jobs in Dallas, TX?
The most popular types of Help Desk Analyst jobs in Dallas, TX are:
What are popular job titles related to Help Desk Analyst jobs in Dallas, TX?
For Help Desk Analyst jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Dallas, TX look for?
The top searched job categories for Help Desk Analyst jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Help Desk Analyst jobs?
Cities near Dallas, TX with the most Help Desk Analyst job openings:
$50K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
Community Options rating
6.2
Based on 65 frontline employees who took The Breakroom Quiz
109th of 246 rated social care providers
Job description
Description
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
- Provide prompt, courteous support company wide, in person or via phone or email
- Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
- Understand and Follow documented service operations, policies, and procedures
- Provide prompt, courteous, and complete resolution of customer requests
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
- Travel to local offices to troubleshoot and resolve issues
- Document, track and monitor technical problems and solutions
- Prepare activity reports
- Inform management of recurring problems
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Administer help desk software
Minimum Requirements
- Minimum one year of professional IT experience
- Audio / Visual experience a plus
- Valid Driver's License
- Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- Logical troubleshooting skills
- Excellent time management and interpersonal skills and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
Why Community Options?
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V
#ind-na
What Community Options employees say
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Benefits
Hours and flexibility
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