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Helpdesk Analyst Jobs (NOW HIRING)

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA

$21.75 - $29.75/hr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

HII Nuclear Inc.

Helpdesk Analyst II

Los Alamos, NM · On-site

$18.75 - $25.50/hr

The Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving end user help requests within established SLAs.

CBIZ, Inc.

Helpdesk Analyst II

Trevose, PA · On-site

$19.25 - $26.25/hr

Previous MSP experience * 3-5 years of experience in a previous help desk environment * Experience ... Must possess analytical skills * Proficient use of applicable technology * Demonstrated ability to ...

HighCloud Solutions

NC

$19.25 - $26.50/hr

Title EHR Helpdesk Analyst 2nd ShiftLocation Research Triangle Park, NC (Remote) Duration 11 MonthsInterview Type Webcam Interview OnlyJob Type C2C,W2 The EHR Helpdesk Analyst provides advanced ...

Leonard USA

IT Helpdesk Analyst

Mount Airy, NC · On-site

Job Summary The IT Helpdesk Analyst is based on-site at the Leonard Customer Support Center (CSC) in Mt. Airy, NC , with operations in the U.S., and has overall responsibility for serving as the ...

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Our direct client has an opening for a Helpdesk Analyst rec 10944-1 This position is up to 12 months, with the option of extension, and is in Columbia, SC Corp to Corps are NOT allowed for this ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41403 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

PCI

Desktop Support Technician - Helpdesk Analyst

Norman, OK · On-site

$18 - $24.50/hr

Desktop Support Technician - Helpdesk Analyst PCI Energy Solutions is seeking a technical, detail-oriented and motivated Desktop Support Technician/Helpdesk Analyst to join our team. This entry-level ...

Semiserve

IT Helpdesk Analyst

El Dorado, AR

Position Summary We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations. This role provides on-site technical assistance for plant personnel, ensuring reliable ...

Momentus Space LLC

IT Helpdesk Analyst

San Jose, CA · On-site

$85K - $100K/yr

JOB SUMMARY Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations. In this role, you will work with the internal IT team, Momentus employees, and third ...

Continental

Helpdesk Support Analyst I

Menomonee Falls, WI · On-site

$25/hr

As a Helpdesk Analyst I, you'll be the first friendly, knowledgeable voice our team members hear when something isn't working right. You'll troubleshoot everything from equipment hiccups to software ...

New

OculusIT

Senior Help Desk Analyst

Kerrville, TX · On-site

$17.75 - $24.50/hr

The Senior Helpdesk Analyst is expected to accomplish assigned duties and manage all customer service operations and team in an efficient, effective and competent manner and strive for improvement ...

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Helpdesk Analyst information

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$24

$35

How much do helpdesk analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

More about Helpdesk Analyst jobs
What cities are hiring for Helpdesk Analyst jobs? Cities with the most Helpdesk Analyst job openings:
What states have the most Helpdesk Analyst jobs? States with the most job openings for Helpdesk Analyst jobs include:
What job categories do people searching Helpdesk Analyst jobs look for? The top searched job categories for Helpdesk Analyst jobs are:
What are popular job titles related to Helpdesk Analyst jobs? For Helpdesk Analyst jobs, the most frequently searched job titles are:
Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Helpdesk Analyst I

Helpdesk Analyst I

Digital Consultants, LLC

Quantico, VA

$21.75 - $29.75/hr

Other

Re-posted 3 days ago

Job description

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it's the Digital family.


Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization.


Duties to include:

  • Initiate and resolve service requests/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Requirements

  • Minimum of 2 years in IT support
  • Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI
  • Certifications: DoD 8570 IAT Level II Certification (Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP)

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.


We provide reasonable accommodations to individuals who need assistance during any part of the employment process.  If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information and let us know how we can assist you. 

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