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Helpdesk Analyst Jobs (NOW HIRING)

CBIZ

Helpdesk Analyst II

Philadelphia, PA · Hybrid

$20.75 - $28.25/hr

... to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more ... Must possess analytical skills * Proficient use of applicable technology * Demonstrated ability to ...

HighCloud Solutions

NC

$19.25 - $26.50/hr

Title EHR Helpdesk Analyst 2nd ShiftLocation Research Triangle Park, NC (Remote) Duration 11 MonthsInterview Type Webcam Interview OnlyJob Type C2C,W2 The EHR Helpdesk Analyst provides advanced ...

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Our direct client has an opening for a Helpdesk Analyst rec 10944-1 This position is up to 12 months, with the option of extension, and is in Columbia, SC Corp to Corps are NOT allowed for this ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

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Momentus Space LLC

IT Helpdesk Analyst

San Jose, CA

$75K - $90K/yr

JOB SUMMARY Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations.In this role, you will work with the internal IT team, Momentus employees, and third ...

Momentus Space LLC

IT Helpdesk Analyst

San Jose, CA · On-site

$75K - $90K/yr

JOB SUMMARY Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations. In this role, you will work with the internal IT team, Momentus employees, and third ...

Semiserve

IT Helpdesk Analyst

El Dorado, AR · On-site

Position Summary We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations at a major refinery facility in El Dorado, AR. This role provides on-site technical assistance ...

Momentus Space LLC

IT Helpdesk Analyst

San Jose, CA

$75K - $90K/yr

JOB SUMMARY Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations. In this role, you will work with the internal IT team, Momentus employees, and third ...

TriOptus LLC

IT helpdesk analyst

Plano, TX · On-site

We are looking for up to 10 candidates for this group. We will be using Hireflix for 1st round interviews as a virtual interview, then those we'd like to continue the process with we'll conduct 2nd ...

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Helpdesk Analyst information

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$14

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How much do helpdesk analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

More about Helpdesk Analyst jobs
What cities are hiring for Helpdesk Analyst jobs? Cities with the most Helpdesk Analyst job openings:
What states have the most Helpdesk Analyst jobs? States with the most job openings for Helpdesk Analyst jobs include:
What job categories do people searching Helpdesk Analyst jobs look for? The top searched job categories for Helpdesk Analyst jobs are:
What are popular job titles related to Helpdesk Analyst jobs? For Helpdesk Analyst jobs, the most frequently searched job titles are:
Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 32% Full Time, 38% Part Time, 3% Temporary, and 25% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Helpdesk Analyst II

Helpdesk Analyst II

CBIZ

Philadelphia, PA • Hybrid

$20.75 - $28.25/hr

Other

Posted 17 days ago

CBIZ rating

7.9

Company rating: 7.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

11th of 17 rated bookkeepers and accountants

Job description

#LI-CF2 #LI-Hybrid

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Minimum Qualifications

  • Bachelor's degree in relevant field
  • 3 years of relevant work experience
  • Achieve professional certifications relative to area of expertise, must have and preserve required licenses
  • Must possess analytical skills
  • Proficient use of applicable technology
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Must be able to travel based on client and business needs

Essential Functions and Primary Duties

  • Open tickets and troubleshoot issues to achieve first call resolution metrics.

  • Consistently adhere to defined department policies and procedures for processing, escalating, notifying and closing tickets.

  • Troubleshoot and address second level support tickets.

  • Utilize general troubleshooting techniques and available resources provided in order to diagnose and resolve issues.

  • Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledgebase articles and other technical documentation.

  • Provide routine preventative maintenance tasks as defined by service level agreements.

  • Assist with client onboarding projects and other tasks/projects as assigned.

  • Strong and consistent communication with internal staff as well as with customers.

  • Assist with process improvements and service delivery on a continuing basis.

  • Responsible for maintaining relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.

  • Provide off-hours support for emergency calls as a member of an on-call rotation.

  • Perform tasks as assigned by management.

Preferred Qualifications

  • Previous MSP experience

  • 3-5 years of experience in a previous help desk environment

  • Experience with Microsoft 365, Windows Workstation, Active Directory

  • Strong organization and customer service skills

  • MS Certification - e.g.  MS-102 or MD-102

What CBIZ employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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