6 Epb Helpdesk Analyst Jobs Hiring Near You

PT Temporary, 20+ hours/week, $24/hour
JOB SUMMARY

The temporary Engineering Technician is responsible for designing EPB Fiber Optic's overhead and underground facilities using the latest fiber management systems. This includes designing, removing, modifying, and/or updating fiber facilities to maintain the most accurate records. The Engineering Technician will work directly with EPB customers, internal departments, and external partners to provide and maintain fiber optic services.

DUTIES AND RESPONSIBILITIES

• Perform detailed engineering tasks that include analyzing, evaluating, designing, planning, and estimating labor and material for EPB fiber optic network and systems.
• Develop familiarity by reading, understanding and applying departmental design guides, standards, systems, applicable engineering codes, company policies, and procedures.
• Utilize a variety of systems to process and report work activities, inventory outside plant facilities, document projects, and perform cost estimates and analysis.
• Help direct emergency restoration activities required for our outside plant infrastructure. This includes fiber optic damages, natural disasters, power failures, and other events.
• Create and maintain fiber splice records, network records, and fiber mapping system records.
• Submit appropriate reports in a timely manner as requested.

EDUCATION and/or EXPERIENCE

• Associate's Degree in CAD, Associate's Degree in Electrical Engineering with CAD training, or equivalent experience.
• Excellent oral and written communication, decision-making, mechanical aptitude, and customer service skills.
• Knowledge of the basic Microsoft Office tools (Outlook, Word, Excel, Access, and PowerPoint). In addition, the candidate should have the knowledge or the ability to quickly learn other EPB applications such as enQuesta, Power Plan, CRM, Microstation, GTech, Salesforce, Resco, AutoCAD, and any Web application pertinent to data management.

ENVIRONMENTAL FACTORS and PHYSICAL REQUIREMENTS

• The work environment typically represents a standard office setting.
• During system emergencies, the individual may be asked to work extended periods of time without sleep or rest.