60 Milestone Technologies Helpdesk Analyst Jobs Hiring Near You

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is seeking a Security Systems Applications Specialist responsible for building and implementing security systems applications to ensure successful project completion and optimization for the client.
Responsibilities
• Supporting programming, commissioning, and driving new build projects to Security Go Live (SGL) and First Day of Business (FDOB)
• Coordinating with other teams to obtain network and Archibus information
• Building out, programming, and testing new build sites, expansions, and relocations
• Communicating internally with technology partners and Project Leads and externally with Integrator Field Teams
• Providing system support to Integrators in the field of Security technologies such as Access Control, Video Management systems, Intercoms, and key management
• Managing Integrator resources in the field, coordinating testing and commissioning of projects
• Supporting PC/Mac software and hardware for end-users via phone or email when needed
• Enforcing and following documented installation standards and New Builds processes
• Assisting in basic network troubleshooting as it relates to Security Systems and Technology
• Working with network administration and hardware technicians
• Maintaining and patching applications
• Collaborating with trusted partners, vendors, and other teams and levels of leadership
• Defining core security policies and documentation procedures
• Communicating effectively with clients to identify needs and evaluate alternative business solutions
• Continually seeking opportunities to increase internal client satisfaction and deepen client relationships
• Managing client expectations effectively
• Collaborating with vendors, including opening work orders for hardware malfunctions
• Working with other teams to address system outages or maintenance
Skills
• A Bachelor's degree is preferred
• A minimum of four years of experience within Security Systems and Technology, including proficiency with Software House/CCure supported hardware such as iStar panels, REX, card readers, locks, and door contacts
• Comprehensive knowledge of Windows, as most Security Systems and Technology applications are Windows-dependent
• Strong troubleshooting skills and ability to work through complex problems using a process of elimination
• Understanding of basic security standards and practices in security design
• Proficiency in Microsoft Outlook client (Windows, Mac) and Microsoft Office Suite, with experience resolving complex problems and assisting users with advanced functionality
• Proficiency in the process for Final Test and Acceptance of security systems and handover
• Task management and administration discipline
#LI-JW1
Compensation
Estimated Pay Range: The estimated pay range for this position is USD $60,000/Yr. - USD $90,000/Yr. This is an exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.