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Helpdesk Technician Jobs (NOW HIRING)

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role ...

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Field Assistance Service (FAS) Program Must have an ACTIVE Secret-Level clearance Overview 3 Squared Technology Group is seeking a highly qualified Help Desk Technicians to join our dynamic team on ...

Helpdesk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device ...

Helpdesk Technician

Derby, CT

$20 - $27/hr

Help Desk Technician Full-time - 35 hour / week SALARY: Based on experience REQUIREMENTS: One year college level course work and MCP or equivalent; one year providing end-user phone support for ...

New

Helpdesk Technician

Austin, TX

$19.75 - $26.75/hr

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device ...

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

Helpdesk Technician

Morton, IL · On-site

$22 - $28/hr

Position Summary The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software ...

Helpdesk Technician

Commack, NY · On-site

$50K - $65K/yr

The IT Technician serves as the primary on-site support resource for office and production ... One to three years of relevant IT support, desktop support, or help desk experience. * Experience ...

Helpdesk Technician

Morton, IL · On-site

$22 - $28/hr

Position Summary The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software ...

The IT Technician serves as the primary on-site support resource for office and production ... One to three years of relevant IT support, desktop support, or help desk experience. * Experience ...

Helpdesk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7, Active Directory, COTS applications.

Desktop Support Technician Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay ... Help Desk experience preferred * Experience supporting Windows 10/11 environments * Working ...

Helpdesk Technician

Black Mountain, NC · On-site

$19 - $25.75/hr

The Position The Help Desk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. If you are looking ...

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

Helpdesk Technician

Miami, FL · Remote

$20.50 - $27.75/hr

We're looking for a Helpdesk Technician who will serve as the first line of technical support for our internal teams, ensuring our systems, tools, and technology operate seamlessly every day. This ...

Helpdesk Technician

Black Mountain, NC · On-site

$19 - $25.75/hr

The Position The Help Desk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. If you are looking ...

Helpdesk Technician

Commack, NY · On-site

$50K - $65K/yr

The IT Technician serves as the primary on-site support resource for office and production ... One to three years of relevant IT support, desktop support, or help desk experience. * Experience ...

Showing results 21-40

Helpdesk Technician information

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$23

$33

How much do helpdesk technician jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for helpdesk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a helpdesk technician?

Helpdesk Technicians are IT professionals who provide technical support and assistance to users experiencing hardware, software, or network-related issues. They typically serve as the first point of contact for troubleshooting problems, either remotely or in person. Their responsibilities include diagnosing issues, resolving technical problems, escalating more complex issues to higher-level support, and maintaining documentation of support requests. Helpdesk Technicians play a critical role in ensuring the smooth operation of an organization's technology systems and keeping users productive.

What are the key skills and qualifications needed to thrive as a helpdesk technician, and why are they important?

To thrive as a Helpdesk Technician, you need strong problem-solving skills, a solid understanding of computer hardware and software, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is important for efficient troubleshooting and support. Excellent communication, patience, and a customer-centric attitude help technicians resolve issues effectively and build trust with users. These skills ensure rapid resolution of technical problems and maintain smooth IT operations within an organization.

What are some common challenges faced by helpdesk technicians, and how can they be managed effectively?

Helpdesk Technicians often face challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. Managing these challenges effectively involves strong organizational skills, staying calm under pressure, and continuously updating technical knowledge. Building good relationships with team members and end-users also helps, as collaborative problem-solving and clear communication can lead to quicker resolutions and improved user satisfaction.

What is the difference between Helpdesk Technician vs Technical Support Specialist?

AspectHelpdesk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentHelpdesk, call centers, on-site supportRemote or on-site, troubleshooting hardware/software issues
Industry UsageIT support, customer service rolesIT support, technical troubleshooting roles
Common Search IntentHelpdesk Technician vs Technical Support Specialist

Helpdesk Technicians and Technical Support Specialists both provide technical assistance, often share similar certifications, and work in support environments. The main difference lies in scope: Helpdesk Technicians typically handle initial user issues and basic troubleshooting, while Technical Support Specialists may deal with more complex problems and specialized systems.

What qualifications do I need for a helpdesk technician?

Helpdesk technicians typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ or Network+ can improve job prospects. Strong communication skills and the ability to troubleshoot technical issues are also important for this role.

What cities are hiring for Helpdesk Technician jobs?

Cities with the most Helpdesk Technician job openings:

Who are the top companies hiring for Helpdesk Technician jobs?

The top employers for Helpdesk Technician jobs are:

What states have the most Helpdesk Technician jobs?

States with the most job openings for Helpdesk Technician jobs include:

What are popular job titles related to Helpdesk Technician jobs?

For Helpdesk Technician jobs, the most frequently searched job titles are:

Infographic showing various Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Technician

Houston, TX • On-site

$18 - $24.50/hr

Full-time

Re-posted 8 days ago


Job description

Help Desk Technician
Position Summary
We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role supports day-to-day IT operations, including troubleshooting hardware, software, and connectivity issues across both Windows and Apple platforms.
The ideal candidate has hands-on experience supporting users in environments that include Windows PCs and macOS devices.
Key Responsibilities
  • Provide Level 1 technical support via phone, email, and ticketing system
  • Troubleshoot hardware, software, printer, and basic network connectivity issues
  • Support Windows 10/11 and macOS operating systems
  • Assist users with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)
  • Perform password resets and manage user accounts in Active Directory / Azure AD
  • Configure and deploy desktops, laptops (PC and Mac), and peripheral devices
  • Assist with system updates, patches, and basic software installations
  • Support onboarding and offboarding processes (account setup, device provisioning)
  • Log and document incidents, service requests, and resolutions accurately
  • Escalate complex issues to Level 2 support as needed
  • Follow IT security policies and company procedures
Required Qualifications
  • 1+ year of Help Desk or IT Support experience (Level 1 environment)
  • Experience supporting both Windows and macOS environments
  • Basic knowledge of Active Directory and Microsoft 365
  • Understanding of computer hardware, peripherals, and basic networking concepts (TCP/IP, Wi-Fi, VPN)
  • Strong troubleshooting, communication, and customer service skills
  • Ability to manage multiple tickets in a fast-paced environment
Preferred Qualifications
  • Experience with ticketing systems (ServiceNow, Jira, Freshdesk, etc.)
  • Exposure to mobile device support (iPhone/iPad)
  • Familiarity with basic MDM or endpoint management tools
  • CompTIA A+ or similar certification
Education
  • Associate's or Bachelor's degree in IT or related field preferred
  • Equivalent work experience considered