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Helpdesk Administrator Jobs (NOW HIRING)

Easterseals NH

HR Helpdesk Administrator

Manchester, NH · On-site

$20.25 - $26/hr

Easterseals NH is hiring for a Human Resources Helpdesk Administrator to serve as the first point of contact for employee inquiries regarding HR policies, benefits, payroll, and procedures. ** On ...

Networx, Inc.

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Network Server Systems HelpDesk/Administrator

Las Vegas, NV · On-site

$27 - $33/hr

Network Server Systems HelpDesk/Administrator Managed Services Provider looking for an individual that has a passion for IT and Technology with an Excellent Customer Service skillset. Candidate ...

Bowhead

PICRD II

Huntsville, AL

Deputy Program Manager/Operations Manager Network/Systems Administrator Cybersecurity Engineer Helpdesk Administrator VTC Specialist Information Technology Equipment Custodian Qualifications Required ...

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Helpdesk Administrator information

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$34.5K

$55.9K

$76.5K

How much do helpdesk administrator jobs pay per year?

As of Jun 10, 2026, the average yearly pay for helpdesk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What is the difference between Helpdesk Administrator vs Helpdesk Technician?

AspectHelpdesk AdministratorHelpdesk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentOversees helpdesk operations, manages tickets, and supports staffProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments in various industries, corporate helpdesksIT support teams, customer service centers

The Helpdesk Administrator typically manages helpdesk operations, oversees support staff, and handles escalations, while Helpdesk Technicians focus on resolving technical issues directly for users. Both roles require similar certifications and work in IT support environments, but the Administrator has a broader managerial and operational focus.

What are some typical challenges faced by Helpdesk Administrators when managing support requests, and how can they be effectively addressed?

Helpdesk Administrators often face challenges such as managing a high volume of support tickets, prioritizing urgent issues, and communicating technical solutions to non-technical users. To address these challenges, it is important to develop strong organizational skills, use ticketing systems efficiently, and maintain clear, empathetic communication. Collaborating closely with IT teams and end users also helps ensure timely resolution and continuous improvement of support processes.

What are the key skills and qualifications needed to thrive as a Helpdesk Administrator, and why are they important?

To thrive as a Helpdesk Administrator, you need a solid understanding of computer hardware, software troubleshooting, operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and problem-solving skills set outstanding Helpdesk Administrators apart. These skills ensure efficient technical support, minimize downtime, and foster positive user experiences within an organization.

What does a Helpdesk Administrator do?

A Helpdesk Administrator is responsible for providing technical support and troubleshooting assistance to users within an organization. They manage and resolve IT-related issues, such as software problems, hardware malfunctions, and network connectivity. Additionally, they often oversee the helpdesk ticketing system, ensure timely responses to user requests, and may assist with onboarding new employees by setting up accounts and devices. Their role is crucial in maintaining smooth IT operations and minimizing downtime for staff.
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Helpdesk Administrator jobs near you
Helpdesk Administrator

Helpdesk Administrator

Prestige Employee Administrators

Redding, CA • On-site

$65/hr

Full-time

Posted 15 days ago

Job description

Position Description
We are seeking a motivated Helpdesk Administrator with strong cloud and endpoint support experience to join our growing IT team. The primary responsibility in this role will be to provide timely, professional technical support to employees and clients across both our on-premises and cloud environments.
You will collaborate closely with IT administrators and engineers to support day-to-day operations at our Reding, CA including onsite setup, hardware moves, and regional office visits. At the same time, you will play an active role in maintaining and troubleshooting our Office 365 tenant, SaaS applications, and cloud-based services. Some local travel may be required for satellite offices or corporate events. Standard job hours are M-F (8:30AM to 4:30PM), with flexibility as business demands.
Roles and Responsibilities
  • Helpdesk Ownership
  • Serve as the first point of contact for IT support, resolving issues via phone, chat, email, or in person.
  • Record, document, and escalate support tickets as needed.
  • Cloud & SaaS Support
  • Administer and support Office 365 tenant management (Exchange Online, Teams, SharePoint).
  • Troubleshoot cloud identity and access issues (Active Directory, Azure AD, MFA).
  • Assist with SaaS application provisioning and license management.
  • IT Asset & Endpoint Management
  • Catalog and manage IT assets through their lifecycle.
  • Configure, deploy, and support Windows 11 devices and user peripherals.
  • Maintain asset monitoring systems (e.g., Lansweeper, Intune or similar).
  • Infrastructure & Security
  • Support network and server operations under guidance of the Infrastructure Manager.
  • Assist with VoIP, DNS, DHCP, and VPN troubleshooting.
  • Apply and promote cybersecurity best practices across endpoints and accounts.
  • Onsite Responsibilities
  • Set up workstations, move and install office equipment (must be able to lift up to 30 lbs).
  • Provide hands-on support for events, conference room tech, and branch offices.
  • Continuous Improvement
  • Document and maintain SOPs for troubleshooting and escalation.
  • Recommend process improvements for efficiency and service quality.
  • Participate in a rotating on-call schedule.

Education and Experience Qualifications
  • Bachelor's degree or equivalent experience in a related field.
  • 4+ years of hands-on IT support experience.
  • Experience supporting cloud/SaaS environments (Office 365, Azure, or similar).
  • Knowledge of a Professional Employer Organization (PEO) environment a plus.

Salary range based on experience is $65 - 75K

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