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Helpdesk Administrator Jobs (NOW HIRING)

IES Communications

Helpdesk Administrator

Tempe, AZ · On-site

$21/hr

A Helpdesk Administrator also handles server and domain changes. Also, among the duties is troubleshooting and configuring a wide variety of hardware devices. General Job Duties and Responsibilities ...

Lactalis

Senior Helpdesk Administrator

Buffalo, NY · On-site

$68K - $73K/yr

From your PASSION to ours Lactalis USA, part of the Lactalis family of companies, is currently hiring a Senior Helpdesk Administrator based in Buffalo, NY. This position provides support to end-users ...

Lactalis USA

Senior Helpdesk Administrator

Buffalo, NY · On-site

$68K - $73K/yr

From your PASSION to oursLactalis USA, part of the Lactalis family of companies, is currently hiring a Senior Helpdesk Administrator based in Buffalo, NY. This position provides support to end-users ...

FCP Euro

IT Helpdesk Administrator II

Jacksonville, FL · On-site

$65K - $75K/yr

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...

FCP Euro

IT Helpdesk Administrator II

Jacksonville, FL · On-site

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...

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Helpdesk Administrator information

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$34.5K

$55.9K

$76.5K

How much do helpdesk administrator jobs pay per year?

As of Sep 9, 2026, the average yearly pay for helpdesk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What does a helpdesk administrator do?

A Helpdesk Administrator is responsible for providing technical support and troubleshooting assistance to users within an organization. They manage and resolve IT-related issues, such as software problems, hardware malfunctions, and network connectivity. Additionally, they often oversee the helpdesk ticketing system, ensure timely responses to user requests, and may assist with onboarding new employees by setting up accounts and devices. Their role is crucial in maintaining smooth IT operations and minimizing downtime for staff.

What are the key skills and qualifications needed to thrive as a helpdesk administrator?

To thrive as a Helpdesk Administrator, you need a solid understanding of computer hardware, software troubleshooting, operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and problem-solving skills set outstanding Helpdesk Administrators apart. These skills ensure efficient technical support, minimize downtime, and foster positive user experiences within an organization.

What are some typical challenges faced by helpdesk administrators when managing support requests, and how can they be effectively addressed?

Helpdesk Administrators often face challenges such as managing a high volume of support tickets, prioritizing urgent issues, and communicating technical solutions to non-technical users. To address these challenges, it is important to develop strong organizational skills, use ticketing systems efficiently, and maintain clear, empathetic communication. Collaborating closely with IT teams and end users also helps ensure timely resolution and continuous improvement of support processes.

What is the difference between Helpdesk Administrator vs Helpdesk Technician?

AspectHelpdesk AdministratorHelpdesk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentOversees helpdesk operations, manages tickets, and supports staffProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments in various industries, corporate helpdesksIT support teams, customer service centers

The Helpdesk Administrator typically manages helpdesk operations, oversees support staff, and handles escalations, while Helpdesk Technicians focus on resolving technical issues directly for users. Both roles require similar certifications and work in IT support environments, but the Administrator has a broader managerial and operational focus.

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Cities with the most Helpdesk Administrator job openings:

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Helpdesk Administrator jobs near you
Infographic showing various Helpdesk Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

Helpdesk Administrator

New York, NY • On-site

Tower Research Capital LLC
Finance and Insurance • 1 - 5K employees
Learn more about Tower Research Capital LLCexternal

Full-time

Retirement, PTO

Re-posted 27 days ago

Job description

Company Description

Founded in 1998, Tower Research Capital LLC is a leader in the thriving field of high-frequency trading. Working at Tower means collaborating with bright minds from around the world to create cutting edge-technology and tackle challenging technical problems. 

Job Description

Tower Research Capital LLC, a high-frequency proprietary trading firm founded in 1998, seeks a smart and independent Helpdesk Administrator to join our Systems team. In this role, you will support day-to-day operations and resolve hardware issues.

As a Helpdesk Administrator, your responsibilities may include:

  • Resolving trouble tickets for Linux and Windows users
  • Deploying Windows and Linux desktops
  • Creating and maintaining user accounts
  • Repairing and upgrading hardware including desktops, servers, laptops, printers, and scanners
  • Racking and stacking servers
  • Researching materials for orders through vendors
  • Providing front-line user support with minimal supervision
  • Managing and maintaining on-site inventory
  • Keeping data centers and shared spaces clean and organized
Qualifications


You should be motivated to find the best solutions to problems of all sizes, whether they require visiting data centers or crawling under desks. Our ideal candidate will have:

  • A solid knowledge of PC hardware and computer internals
  • Deploying Windows and Linux desktops
  • Creating and maintaining user accounts
  • Repairing and upgrading hardware including desktops, servers, laptops, printers, and scanners
  • Racking and stacking servers
  • Researching materials for orders through vendors
  • Providing front-line user support with minimal supervision
  • Managing and maintaining on-site inventory
  • Keeping data centers and shared spaces clean and organized

Additionally, you should be able to:

  • Prioritize on the fly by juggling multiple assignments simultaneously
  • Handle a heavy workload and "fight fires" without losing your cool
  • Work well independently with minimal supervision
  • Lift up to 40 pounds
  • Work occasional night and weekend hours
  • Occasional travel to Tower's other offices
Additional Information

Benefits

Tower's main office and garden roofdeck are located in TriBeCa, a neighborhood in downtown Manhattan. While we work hard, Tower's cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life.

Benefits include:

  • Competitive salary
  • 401(k) with company matching
  • Five weeks of paid vacation per year plus nine aid holidays
  • Free breakfast, lunch, and snacks on a daily basis
  • Free gym membership
  • Free tickets to New York events, including the US Open and TriBeCa Film Festival

Tower is not accepting third-party resume submissions for this position.

Apply