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Helpdesk Administrator Jobs (NOW HIRING)

North American Specialty Glass LLC

SYSTEMS ADMINISTRATOR/ HELPDESK SPECIALIST Tulsa, OK, USA Posted Monday, August 17, 2026 at 4:00 AM Effective July 1, 2025: CGS Health benefits start on Day 8 of employment (1 week waiting period ...

BATTH TRUCKING INC

Administrator Helper

Columbus, OH · On-site

$11 - $18/hr

Paid time off We are seeking an organized and personable Receptionist/Administrator Helper to be the welcoming face of our trucking company and repair shop. The Receptionist will handle front-desk ...

Robert Half

Contracts Administrator

Austin, TX · On-site

$24.70 - $28.60/hr

The person in this role will work closely with internal teams and community-based centers to help administer funding agreements, monitor requirements, and support ongoing contract operations.

AEM

Business Applications Administrator

Germantown, MD · On-site

$80K - $110K/yr

We gather and analyze environmental observations from around the world to help promote a better ... Handle day-to-day admin: user provisioning, roles and permissions, saved searches, workflows ...

AEM

Business Applications Administrator

Germantown, MD · On-site

$70K - $95K/yr

We gather and analyze environmental observations from around the world to help promote a better ... Handle day-to-day admin: user provisioning, roles and permissions, saved searches, workflows ...

Leidos

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

The Defense Sector at Leidos has an opening for a Help Desk Administrator to supprot the Simulator ... At least 1 year of relevant helpdesk experience * Must currently possess an active Secret clearance ...

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Helpdesk Administrator information

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$34.5K

$55.9K

$76.5K

How much do helpdesk administrator jobs pay per year?

As of Sep 9, 2026, the average yearly pay for helpdesk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What does a helpdesk administrator do?

A Helpdesk Administrator is responsible for providing technical support and troubleshooting assistance to users within an organization. They manage and resolve IT-related issues, such as software problems, hardware malfunctions, and network connectivity. Additionally, they often oversee the helpdesk ticketing system, ensure timely responses to user requests, and may assist with onboarding new employees by setting up accounts and devices. Their role is crucial in maintaining smooth IT operations and minimizing downtime for staff.

What are the key skills and qualifications needed to thrive as a helpdesk administrator?

To thrive as a Helpdesk Administrator, you need a solid understanding of computer hardware, software troubleshooting, operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and problem-solving skills set outstanding Helpdesk Administrators apart. These skills ensure efficient technical support, minimize downtime, and foster positive user experiences within an organization.

What are some typical challenges faced by helpdesk administrators when managing support requests, and how can they be effectively addressed?

Helpdesk Administrators often face challenges such as managing a high volume of support tickets, prioritizing urgent issues, and communicating technical solutions to non-technical users. To address these challenges, it is important to develop strong organizational skills, use ticketing systems efficiently, and maintain clear, empathetic communication. Collaborating closely with IT teams and end users also helps ensure timely resolution and continuous improvement of support processes.

What is the difference between Helpdesk Administrator vs Helpdesk Technician?

AspectHelpdesk AdministratorHelpdesk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentOversees helpdesk operations, manages tickets, and supports staffProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments in various industries, corporate helpdesksIT support teams, customer service centers

The Helpdesk Administrator typically manages helpdesk operations, oversees support staff, and handles escalations, while Helpdesk Technicians focus on resolving technical issues directly for users. Both roles require similar certifications and work in IT support environments, but the Administrator has a broader managerial and operational focus.

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Helpdesk Administrator jobs near you
Infographic showing various Helpdesk Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

Systems Administrator / Helpdesk Support

Chantilly, VA • On-site

Peraton
IT Services • 10K+ employees
Learn more about Peratonexternal

$112K - $179K/yr

Full-time

PTO

Re-posted 6 days ago

Key responsibilities

  • Provide Tier 1/Tier 2 help desk support by responding to and resolving user-submitted tickets.

  • Install, configure, maintain workstations, servers, and peripheral equipment, and troubleshoot hardware, software, network, and connectivity issues.

  • Perform routine system administration tasks such as account provisioning, access management, and patching, and support system monitoring, backups, and routine maintenance activities.

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

52nd of 226 rated it services

Job description

Responsibilities
Peraton is looking for a Systems Administrator / Help Desk Support Specialist to deliver hands-on technical support, system administration, and troubleshooting that keeps mission-critical infrastructure running reliably and securely for end users.
What You'll Do:
  • Provide Tier 1/Tier 2 help desk support, responding to and resolving user-submitted tickets in a timely manner
  • Install, configure, and maintain workstations, servers, and peripheral equipment
  • Troubleshoot hardware, software, network, and connectivity issues for end users
  • Perform routine system administration tasks, including account provisioning, access management, and patching
  • Support compliance with security policies and accreditation requirements (e.g., RMF, NIST 800-53)
  • Document incidents, resolutions, and standard operating procedures in the ticketing system
  • Escalate complex technical issues to senior administrators or engineering teams as needed
  • Assist with system monitoring, backups, and routine maintenance activities
  • Support onboarding/offboarding of users, including equipment setup and account deactivation

Qualifications
Required Qualifications:
  • 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
  • Additional 4 years experience may be considered in lieu of degree
  • Active TS/SCI clearance required with the ability to obtain a polygraph
  • DoD 8570/8140-compliant certification (e.g., Security+) or ability to obtain within [X] days of hire
  • Working knowledge of Windows/Linux operating systems and Active Directory
  • Familiarity with ticketing systems and IT service management processes
  • Strong customer service, communication, and problem-solving skills

Preferred Qualifications:
  • Experience supporting classified or restricted-access systems
  • Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.)
  • Exposure to AI/ML-enabled or data-intensive program environments
  • ITIL Foundation certification

Benefits:
Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap, and eligibility to participate in an attractive bonus plan.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

What Peraton employees say

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Benefits

Hours and flexibility

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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