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Helpdesk Administrator Jobs (NOW HIRING)

AEM

Business Applications Administrator

$80K - $110K/yr

We gather and analyze environmental observations from around the world to help promote a better ... Handle day-to-day admin: user provisioning, roles and permissions, saved searches, workflows ...

Leidos

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

The Defense Sector at Leidos has an opening for a Help Desk Administrator to supprot the Simulator ... At least 1 year of relevant helpdesk experience * Must currently possess an active Secret clearance ...

LMK Recruiting Solutions

IT Administrator

Hillside, IL · Hybrid

IT Administrator -- Cloud / Network / Identity Location: Hillside, IL (HQ) -- On-site, with hybrid ... This is a build-from-scratch role --you will help stand up the systems, processes, and day-to-day ...

Addison Group

IT Systems Administrator

Austin, TX · On-site

$40 - $50/hr

Help administer the firm's software ecosystem, including application configuration, user support, license tracking, renewals, and utilization. * Assist with software evaluations, system migrations ...

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Helpdesk Administrator information

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$34.5K

$55.9K

$76.5K

How much do helpdesk administrator jobs pay per year?

As of Sep 9, 2026, the average yearly pay for helpdesk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What does a helpdesk administrator do?

A Helpdesk Administrator is responsible for providing technical support and troubleshooting assistance to users within an organization. They manage and resolve IT-related issues, such as software problems, hardware malfunctions, and network connectivity. Additionally, they often oversee the helpdesk ticketing system, ensure timely responses to user requests, and may assist with onboarding new employees by setting up accounts and devices. Their role is crucial in maintaining smooth IT operations and minimizing downtime for staff.

What are the key skills and qualifications needed to thrive as a helpdesk administrator?

To thrive as a Helpdesk Administrator, you need a solid understanding of computer hardware, software troubleshooting, operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and problem-solving skills set outstanding Helpdesk Administrators apart. These skills ensure efficient technical support, minimize downtime, and foster positive user experiences within an organization.

What are some typical challenges faced by helpdesk administrators when managing support requests, and how can they be effectively addressed?

Helpdesk Administrators often face challenges such as managing a high volume of support tickets, prioritizing urgent issues, and communicating technical solutions to non-technical users. To address these challenges, it is important to develop strong organizational skills, use ticketing systems efficiently, and maintain clear, empathetic communication. Collaborating closely with IT teams and end users also helps ensure timely resolution and continuous improvement of support processes.

What is the difference between Helpdesk Administrator vs Helpdesk Technician?

AspectHelpdesk AdministratorHelpdesk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentOversees helpdesk operations, manages tickets, and supports staffProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments in various industries, corporate helpdesksIT support teams, customer service centers

The Helpdesk Administrator typically manages helpdesk operations, oversees support staff, and handles escalations, while Helpdesk Technicians focus on resolving technical issues directly for users. Both roles require similar certifications and work in IT support environments, but the Administrator has a broader managerial and operational focus.

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What cities are hiring for Helpdesk Administrator jobs?

Cities with the most Helpdesk Administrator job openings:

What states have the most Helpdesk Administrator jobs?

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What are popular job titles related to Helpdesk Administrator jobs?

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Helpdesk Administrator jobs near you
Infographic showing various Helpdesk Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

Human Resources Administrator

Matthews, NC • On-site

Ferretti Search
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This job post has expired 3 days ago. Applications are no longer accepted.

Job description

The Human Resources Administrator role will be responsible for coordinating, maintaining, and supporting HR operations, including employee records, onboarding, benefits administration, and compliance documentation. In addition, this role will partner with highly skilled professionals across the business to ensure accurate HR processes, respond to employee inquiries, and support ongoing HR initiatives. This candidate will be detail-oriented, organized, and passionate about delivering a positive employee experience. In addition, the person in this role will have the mentality to think like a business owner and take a proactive yet collaborative approach to accomplishing organizational goals. This position reports directly to the Human Resources Manager or Director of Human Resources.
Key Responsibilities:

  • Maintain accurate and confidential employee records (digital and physical)
  • Update HRIS with new hires, terminations, and employee changes
  • Prepare HR documents such as contracts, letters, and reports
  • Assist with onboarding, new-hire orientation, and offboarding processes
  • Support recruitment efforts by posting jobs, scheduling interviews, and screening resumes
  • Help administer employee benefits, enrollments, and changes
  • Respond to routine employee inquiries regarding policies, procedures, and HR programs
  • Ensure compliance with company policies and employment laws
  • Assist with payroll processing by collecting and verifying data
  • Support HR projects such as audits, training programs, and employee engagement initiatives
Skills & Qualifications:
  • Strong organizational and administrative skills
  • Excellent attention to detail and accuracy
  • Good communication and customer service skills
  • Ability to handle confidential information professionally
  • Familiarity with HRIS or HR software (ADP, Workday, BambooHR, UKG, etc.)
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Ability to multitask in a fast-paced environment

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.

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