ZipRecruiter

Log In

1

It Help Desk Associate Jobs in Delaware (NOW HIRING)

Boscov's

Customer Service Desk Associate - FT

Wilmington, DE · On-site

$14 - $19.50/hr

Job Responsibilities As a Retail Customer Service Desk Associate, you will build customer confidence, provide accurate information, and promote products through point of successful sale. You will be ...

AAA Mid Atlantic

Mobile Solutions Specialist

Wilmington, DE · Hybrid

$53K - $75K/yr

Partner with System Engineering and IT Help Desk teams to maintain appropriate access, permissions ... Associate degree in Computer Technology, Computer Science, or related field preferred; equivalent ...

previous page

Showing results 41-60

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Delaware

It Help Desk Associate information

See Delaware salary details

$11

$23

$32

How much do it help desk associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it help desk associate in Delaware is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Delaware?

The most popular types of It Help Desk jobs in Delaware are:

What are popular job titles related to It Help Desk Associate jobs in Delaware?

For It Help Desk Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Delaware look for?

The top searched job categories for It Help Desk Associate jobs in Delaware are:

What cities in Delaware are hiring for It Help Desk Associate jobs?

Cities in Delaware with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,096 per year, or $23.1 per hour.

Customer Service Desk Associate - FT

Wilmington, DE • On-site

Boscov's
Retail • 1 - 5K employees
Learn more about Boscov'sexternal

$14 - $19.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Boscov's Department Store rating

6.2

Company rating: 6.2 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

7th of 21 rated department stores

Job description


Customer Service Desk Associate
Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation's leading retailers! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for Retail Customer Service Desk Associates to join our growing retail team.
As part of a fast-paced, dynamic sales team, you will develop relationships with our customers and ensure that each customer's needs are met in a quick and efficient manner. Whether you have previous sales experience OR customer service experience, this is a great opportunity to pursue a rewarding career with a company known for quality and big savings. Apply today!
Job Responsibilities
As a Retail Customer Service Desk Associate, you will build customer confidence, provide accurate information, and promote products through point of successful sale. You will be responsible for establishing professional, yet personalized rapport with each customer in order to close sales and provide the best customer experience.
Additional responsibilities include:
  • Provide customer service by completing customer requests and/or resolving issues in a timely manner.
  • Accurately and efficiently complete all transactions and paperwork, adhering to all company policies & procedures.
  • Make storewide announcements over public address system.
  • Handle layaway storage, maintain records, receive payments and release merchandise.
Job Requirements
Successful candidates for the Retail Customer Service Desk Associate role should have the ability and desire to actively engage customers and provide excellent customer service.
Additional requirements of the Retail Customer Service Desk Associate include:
  • Prior retail and/or customer service experience.
  • Ability and desire to work well with the public, management and coworkers.
  • Communication; verbal, written and by telephone with customers, coworkers and management
  • Possess basic math skills.
  • Ability to learn selling skills and to operate a POS register and telxon.
  • Available to work varied days and hours as work schedule requires, including evenings and weekends
Benefits
At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our retail operations team, you will be eligible to receive:
  • Comprehensive benefits package, including medical/dental/vision
  • Short term disability/ Long term disability- voluntary
  • Life Insurance (company paid)
  • 401(k) w/ company match
  • Weekly Pay
  • Paid vacation
  • Liberal employee discount

Work where people love to shop!
Equal Opportunity Employer

What Boscov's Department Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply