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It Help Desk Jobs in Delaware (NOW HIRING)

Mondo

IT Application Support

Elsmere, DE · On-site

$27 - $35/hr

Help maintain application security and ensure adherence to IT security, audit, and data-governance requirements. Data & Application Management * Assist with data archival, cleanup, migration, and ...

IT Resource Solutions

Product Specialist

New Castle, DE

$20 - $24/hr

IT Help Desk - $20-$24 hr.- 4-5 months temp to perm, Summary/Objective: The Customer Care Administrative Support Specialist is responsible for supporting our Customer Care team. Assists the team by ...

AAA Mid Atlantic

Manager, IT Audit

Wilmington, DE · On-site

$105K - $167K/yr

The IT Audit Manager leads and supervises multiple, concurrent technology-focused engagements ... and tools; help ensure consistent standards and adoption of datadriven auditing practices.

ADVANTAGE MEDIA SERVICES INC

IT Support I

New Castle, DE · On-site

$21 - $24/hr

... paced Information Technology department. This position is responsible for performing technical ... Will also help implement new EDI's by taking part in the development of the messages, and by ...

ADVANTAGE MEDIA SERVICES LLC

IT Support I

New Castle, DE · On-site

$21 - $24/hr

... paced Information Technology department. This position is responsible for performing technical ... Will also help implement new EDI's by taking part in the development of the messages, and by ...

Proctor & Gamble

Site Digital IT Manager Internship

Dover, DE · On-site

$15 - $20/hr

Job Location CINCINNATI GENERAL OFFICES Are you interested in leading end-to-end IT engineering and ... At P&G, we believe that diverse experiences help build strong leaders. Mobility is a key component ...

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Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Jobs in Delaware

It Help Desk information

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How much do it help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it help desk in Delaware is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Delaware?

The most popular types of It Help Desk jobs in Delaware are:

What are popular job titles related to It Help Desk jobs in Delaware?

For It Help Desk jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Delaware look for?

The top searched job categories for It Help Desk jobs in Delaware are:

What cities in Delaware are hiring for It Help Desk jobs?

Cities in Delaware with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,195 per year, or $23.2 per hour.

Senior Account Executive - Strategic Accounts

Tech Impact

Wilmington, DE • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Build multi-threaded relationships with executive decision makers across the assigned portfolio.

  • Lead business discovery, develop strategic account plans, and create technology roadmaps aligned with client priorities.

  • Identify expansion opportunities, coordinate technical discovery, and lead opportunities through proposal, decision, and close.

Job description

About Tech Impact
Tech Impact is a nonprofit-focused managed services provider serving more than 400 nonprofit organizations. Our capabilities include an enterprise Kaseya toolset, full-service cybersecurity advisory and managed security services, SOC/SIEM, a fully staffed Help Desk, and technical project teams. We help nonprofits use technology securely and effectively to advance their missions.
 Benefits of Working for Tech Impact
  • We pay 87% of associate and dependent medical benefits and cover your out-of-pocket medical expenses.
  • Paid Time Off - 15 days accrued in the first year.
  • 10 Paid Holidays.
  • IRA Matches up to 3% of gross salary.
  • Employer-paid life insurance benefit.
  • Our organization allows everyone to learn and grow to make a difference.
  • Learn More About Tech Impact  www.techimpact.org

Position summary
The Senior Account Executive (SAE) is the strategic and commercial relationship leader for a named portfolio of Tech Impact’s most important MSP customers. The SAE builds trusted relationships with executive leaders and decision makers, learns each organization’s mission, programs, operating priorities, risks, and growth goals, and connects those needs to practical technology strategies and Tech Impact solutions. This is not a routine account-service or ticket-escalation role. A Junior Account Manager provides day-to-day account and customer services; the SAE leads business-level discovery, strategic planning, opportunity development, and the customer’s journey through complex buying decisions.
What you will do
  • Build multi-threaded relationships with CEOs, COOs, CFOs, technology leaders, program leaders, and other decision makers across the assigned portfolio.
  • Lead structured business discovery to understand mission outcomes, program delivery, workforce needs, funding and budget constraints, operational bottlenecks, risk tolerance, and change readiness.
  • Create and maintain strategic account plans, stakeholder maps, client-health views, and 12–18 month technology roadmaps with clear priorities, budgets, owners, and next decisions.
  • Lead executive business reviews that connect service performance, cybersecurity risk, asset lifecycle, data, automation, AI, and technology investments to organizational outcomes.
  • Identify, qualify, and nurture expansion opportunities; develop a value case; coordinate technical discovery; and lead opportunities through proposal, decision, and close.
  • Partner with cybersecurity, MSP operations, Help Desk, technical projects, data/automation/AI, digital services, finance, and marketing to bring the right expertise to each client conversation.
  • Work in close partnership with the Junior AM, maintaining clear ownership while ensuring a consistent, well-documented customer experience.
  • Monitor account risk and renewal readiness, coordinate recovery plans, maintain an accurate forecast and CRM record, and escalate issues early.
  • Represent Tech Impact onsite and at nonprofit/customer events; use in-person engagement for discovery, executive alignment, planning, and key decisions.
  • Bring portfolio insight back to Tech Impact to improve packaging, positioning, adoption, and delivery of strategic services.
What success looks like
  • Decision-maker and executive relationships are active across the VIP portfolio.
  • Clients have current, actionable technology roadmaps tied to mission and business priorities.
  • Executive reviews produce documented decisions, owners, dates, and funded next steps.
  • Qualified pipeline and profitable expansion grow across security, lifecycle/replacement, data, automation, AI, and technical projects.
  • Retention risks are surfaced early and addressed through coordinated action.
  • Forecasts, account plans, stakeholder maps, and opportunity records are complete and reliable.
Required qualifications
  • 5+ years in strategic account management, consultative technology sales, vCIO/client strategy, or customer success within an MSP, MSSP, IT services, cloud, cybersecurity, or related environment.
  • Demonstrated success engaging executives, uncovering organizational needs, building business cases, and leading complex expansion opportunities.
  • Strong working knowledge of managed IT, cybersecurity, cloud/productivity platforms, technology lifecycle planning, and technology project delivery.
  • Ability to discuss data, workflow automation, and AI opportunities credibly, while bringing in specialists for solution architecture and delivery validation.
  • Excellent discovery, facilitation, presentation, writing, negotiation, and follow-through skills.
  • Experience collaborating across sales, service delivery, technical, security, finance, and leadership teams.
  • Willingness and ability to travel for customer meetings and events.
Preferred qualifications
  • Experience working with nonprofit organizations or demonstrated fluency in mission-driven operating environments.
  • Experience with Kaseya and/or an MSP PSA/CRM, QBR, roadmap, or account-planning platform.
  • Relevant technical, cloud, cybersecurity, project, or consultative-sales certifications.
  • Experience selling or advising on data strategy, automation, AI adoption, cybersecurity maturity, and technology replacement planning.
Role boundaries
The SAE does not own Help Desk delivery, routine ticket escalation, billing administration, scheduling, standard service reporting, or day-to-day account requests. The SAE remains aware of those issues when they affect trust, retention, executive communication, or commercial strategy and partners with the Junior AM and service owners to address them.
Tech Impact Employment Policy
  • As an equal-opportunity employer, Tech Impact values a diverse, inclusive workforce, and we provide equal employment opportunities to all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified applications regardless of criminal histories consistent with legal requirements.
  • ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
  • Requires the ability to use a computer and other office-related equipment.
  • Requires the ability to sit for extended periods of time, stand, stoop, crawl and lift up to 50 lbs.
  • May require local and regional travel.

 

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