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Desktop Support Manager Jobs in Delaware (NOW HIRING)

Best Egg

IAM Coordinator

Wilmington, DE · On-site

$60K - $70K/yr

Partner with Security, IT, Desktop Support, Infrastructure, Operations, and business stakeholders ... Ability to manage high-volume, time-sensitive requests while maintaining accuracy * Clear written ...

DelDOT

Deputy Chief Information Officer

Newark, DE · On-site

Project Management * Information Security * Database Administration * Application Development * Desktop Support * Website Administration * Networking and Infrastructure * Telecommunication and Audio ...

Worldwide TechServices

Dynamic PC Support

New Castle, DE · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

CYNET SYSTEMS

Field Support Technician

Wilmington, DE · On-site

$20 - $25/hr

Strong hands on experience with Windows desktops and laptops. Experience with common peripherals ... Asset Management. Hardware Troubleshooting. Qualification And Education: Minimum 4+ years of ...

CYNET SYSTEMS

Field Support Technician

Wilmington, DE

$20 - $25/hr

Strong hands on experience with Windows desktops and laptops. * Experience with common peripherals ... ITSM. * IMAC. * Asset Management. * Hardware Troubleshooting. Qualification And Education:

CYNET SYSTEMS

Field Support Technician

Wilmington, DE · On-site

$20 - $25/hr

Strong hands on experience with Windows desktops and laptops. * Experience with common peripherals ... ITSM. * IMAC. * Asset Management. * Hardware Troubleshooting. Qualification And Education:

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Delaware

Desktop Support Manager information

See Delaware salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for desktop support manager in Delaware is $36.20, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.12 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Delaware?

The most popular types of Desktop Support jobs in Delaware are:

What are popular job titles related to Desktop Support Manager jobs in Delaware?

For Desktop Support Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Delaware look for?

The top searched job categories for Desktop Support Manager jobs in Delaware are:

What cities in Delaware are hiring for Desktop Support Manager jobs?

Cities in Delaware with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,304 per year, or $36.2 per hour.

IAM Coordinator

Wilmington, DE • On-site

Best Egg
Finance and Insurance • 501 - 1,000 employees
Learn more about Best Eggexternal

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution-working together to create a better financial future for our customers and communities.
At Best Egg, you'll find a culture grounded in our core values-putting people first, creating clarity, delivering with excellence -enhanced by Barclays' commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people's financial lives.
With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization-while continuing to build the products and experiences that make Best Egg unique.
We're looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.
We're proud to be an equal opportunity employer committed to building a diverse and inclusive team.
The role:
The IAM Coordinator is responsible for the administration, governance, and day-to-day operations of Identity and Access Management (IAM) across the organization.
This role ensures employees, contractors, and vendors have appropriate, policy-aligned access to systems and data. The IAM Coordinator supports user access provisioning and deprovisioning, access reviews, reporting, and process coordination while maintaining strong alignment with security, compliance, and regulatory requirements in a fintech environment.
This is an operationally focused role well suited for someone who is detail-oriented, process-driven, collaborative, and interested in growing within security and risk management.
Duties & Responsibilities
Access Administration
  • Provision, modify, and deprovision user access across enterprise applications and infrastructure systems
  • Assess access requests for completeness, proper approvals, and policy alignment
  • Ensure access is granted according to role-based access control (RBAC) and least-privilege principles
  • Maintain and update access management systems and documentation
  • Meet defined service level expectations (SLAs) for access requests and issue resolution
  • Support secure vendor and third-party production access controls

Joiner, Mover, Leaver (JML) Processes
  • Coordinate access provisioning for new hires
  • Facilitate access updates for role changes and internal transfers
  • Ensure prompt and complete removal of access upon employee or contractor termination
  • Partner with Human Resources, managers, and Technology teams to ensure timely and accurate lifecycle management

Access Reviews & Governance
  • Coordinate periodic access reviews and certifications (quarterly/annual or as required)
  • Track reviewer responses and follow up on outstanding items
  • Support remediation of inappropriate, excessive, or outdated access
  • Produce scheduled reporting (daily, monthly, quarterly, annual) as required
  • Maintain documentation supporting control effectiveness

Audit, Compliance & Documentation
  • Maintain accurate records of access requests, approvals, certifications, and changes
  • Support internal audits, regulatory exams, and compliance assessments related to IAM controls
  • Ensure IAM processes align with organizational security policies and regulatory requirements (e.g., SOX or similar control frameworks)
  • Maintain confidentiality of customer, employee, and company information

Collaboration & Process Improvement
  • Partner with Security, IT, Desktop Support, Infrastructure, Operations, and business stakeholders to coordinate access-related activities
  • Participate in the development and review of IAM processes and procedures
  • Represent IAM/Access Administration on projects and initiatives as needed
  • Identify opportunities to improve IAM workflows, reduce manual effort, and enhance automation
  • Contribute to scalable IAM processes that support organizational growth

Requirements:
Required Qualifications
  • Bachelor's degree or equivalent experience
  • 1-3+ years of experience in IT operations, security operations, IAM, or related roles
  • Basic understanding of Identity and Access Management principles
  • Strong attention to detail and process discipline
  • Ability to manage high-volume, time-sensitive requests while maintaining accuracy
  • Clear written and verbal communication skills
  • Ability to work both independently and collaboratively

Preferred Qualifications
  • Experience in fintech, financial services, or other regulated environments
  • Familiarity with RBAC, least privilege, and access certification processes
  • Experience with IAM platforms and/or ticketing systems
  • Understanding of audit and compliance requirements
  • Interest in developing toward advanced IAM, governance, or security roles

What Success Looks Like:
  • Access is provisioned accurately, consistently, and within defined service levels
  • Access is removed promptly and completely upon termination
  • Access reviews are completed on time with clear documentation and remediation tracking
  • IAM processes support a strong security and compliance posture
  • Stakeholders trust IAM as a reliable, responsive, and control-focused function
  • Processes scale effectively as the organization grows

$60,000 - $70,000 a year
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
• Pre-tax and post-tax retirement savings plans with a competitive company matching
program
• Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here

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