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Information Technology Desktop Support Jobs (NOW HIRING)

TalentBurst, Inc.

IT Desktop Support

Canton, NY

Job Title: IT Desktop Support Location: Canton, NY 13617 (Onsite) Duration: 12+ Months Schedule: Mon - Fri, 8:00 am - 5:00 pm Interview Process: One Round Video Panel Interview We prefer candidates ...

TEKsystems

IT Desktop Support Technician

Flint, MI

$22/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support ...

TEKsystems

IT Desktop Support Technician

Lansing, MI

$20/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support ...

Archer

Sr IT Desktop Support Specialist

San Jose, CA · On-site

They are seeking a Sr IT Desktop Support Specialist to provide technical support to employees, maintain data integrity, and assist with on-boarding and off-boarding processes. Responsibilities : • ...

DivIHN

IT Desktop Support Technician

Canton, NY · On-site

Title: IT Desktop Support Technician Location: Canton,NY Duration: 12 Months with possibility of extension based on demand. Schedule:Monday - Friday, 8 AM - 5 PM Only W2 candidates are eligible for ...

Insight Global

IT Desktop Support Technician

Midland, TX · On-site

$25 - $33/hr

A oil and gas services client of Insight Global is seeking a Desktop Support Technician to provide deskside support for internal employees across multiple office locations in the Odessa/Midland area.

TEKsystems

IT Desktop Support Technician

Port Huron, MI

$20 - $23/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support ...

RTO National

Desktop Support Technician

Greenville, SC · On-site

$19 - $24.25/hr

We are hiring an IT Desktop Support Technician . We recruit employees who support our core values of Accountability, Creativity, Integrity, Respect, and Candor. By prioritizing these values, we ...

Healthcare IT Leaders

IT Desktop Technician

Manhattan, NY · On-site

$22.25 - $28.50/hr

Our Healthcare client in Long Island, NY is looking for IT Desktop Support Technicians for a 5 month contract + potential extensions. Candidates must be local and able to go onsite to New Hyde Park a ...

GTT, LLC

Desktop Support

Fremont, CA

$34/hr

Job Summary As a member of the IT Technical Staff , this position will work in various aspects of desktop support. Key Responsibilities * Troubleshoot technical issues at the walk-up service center ...

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Information Technology Desktop Support information

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$10

$24

$38

How much do information technology desktop support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for information technology desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Desktop Support specialist, and why are they important?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an Information Technology Desktop Support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What is Information Technology Desktop Support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.
More about Information Technology Desktop Support jobs
What cities are hiring for Information Technology Desktop Support jobs? Cities with the most Information Technology Desktop Support job openings:
What states have the most Information Technology Desktop Support jobs? States with the most job openings for Information Technology Desktop Support jobs include:
What job categories do people searching Information Technology Desktop Support jobs look for? The top searched job categories for Information Technology Desktop Support jobs are:
Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in the United States as of July 2026, with employment types broken down into 7% Locum Tenens, 67% Full Time, 11% Part Time, 1% Temporary, and 14% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.
IT Desktop Support

IT Desktop Support

TalentBurst, Inc.

Canton, NY

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Job Title: IT Desktop Support
Location: Canton, NY 13617 (Onsite)
Duration: 12+ Months
Schedule: Mon - Fri, 8:00 am - 5:00 pm
Interview Process: One Round Video Panel Interview
We prefer candidates with:
  • Associate's degree (at least) OR 3-5 years IT experience
  • Hardware Experience (beyond imaging/deployment)
Preferred Certifications:
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
Description:
  • The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility in the Canton NY (USA).
  • This position requires the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365).
  • Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily tasks include (but are not limited to):
  • Active Directory Administration
  • Limited support for corporate mobile devices
  • Familiarity with cloud applications (OneDrive, Office365, etc.)
  • Troubleshooting Cisco VPN connectivity
  • Familiarity supporting Citrix connectivity
  • Remediating Symantec Endpoint Protection
  • Dameware remote connection/utilization
  • Altiris Deployment server utilization
  • Asset management skills
  • Microsoft Edge and various browser(s) support
  • Installation/configuration of various Adobe products
  • Installation/configuration of Check Point endpoint client software
  • Conference Room equipment
  • Printer/driver troubleshooting & installation
  • ServiceNow utilization
  • Cisco WebEx service support
  • Deployment/configuration of standard IP telephony
  • Hardware ordering/deployment
Additional responsibilities may include:
  • Documentation (records) management
  • Knowledge base utilization
  • Project interaction
  • Customer scheduling/follow-ups
  • End user equipment moves (disconnect/reconnect)
  • Multi-team interaction and/or technical roundtable participation
  • Standard device imaging via USB/PXE server(s)
  • Smart-Hands tasks/functions outside of standard operational work
  • Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service.
  • The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
  • This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.
  • The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

**IMPORTANT** The candidate should also be aware of the following:
  • The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.
  • That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.
  • The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
  • The primary role of the Field Services technician is to restore service, NOT root cause analysis.

#TB_PH
#ZR

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA
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About TalentBurst

Sourced by ZipRecruiter

TalentBurst is a leading provider of Information Technology and Engineering staffing solutions based in Natick, Massachusetts, US. An industry veteran with two decades of experience in their portfolio, the company's services range from IT consulting, life sciences, HR solutions, payroll services, and more. TalentBurst was founded with a mission to provide world-class, global staffing services to clients of all sizes. They strive to provide unmatched quality and service to their clients, which has earned them the reputation of being a highly respected and trusted staffing firm.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Natick, MA, US

Year founded

2002

Social media

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