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Information Technology Desktop Support Jobs (NOW HIRING)

MCI RPOaas

Desktop Support Technician III

Savannah, GA

$50K - $55K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA

$36K - $40K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

CFS

Desktop Support / IT Resource

Springfield, MA · On-site

$20 - $21/hr

As an IT Support & Desktop Support , you'll join able to show off your skills as a desktop and field technician. * Work in a varied and dynamic IT environment across multiple sites * Escape the ...

New

Spiceorb

IT Desktop Support Specialist

Charlotte, NC · On-site

Executive Leadership and Headquarters IT Support Specialist Location: Charlotte, NC - Onsite Exp: 4+ The Executive Leadership and Headquarters IT Support Specialist provides dedicated, high-touch ...

OtterBase

IT Support Specialist

Groveport, OH

$20 - $23.50/hr

Qualifications: 1+ years of hands-on experience in IT desktop support, helpdesk, or IT asset ... tracking. Exceptional dependability, punctuality, and commitment to completing the project through ...

Astreya

IT Hardware Support

San Bruno, CA · On-site

$25.75 - $35.25/hr

Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals. * Diagnose ... Follow IT security, safety, and operational procedures while meeting SLA targets. Required ...

Apolis

Field Support

New Hyde Park, NY · On-site

The role involves resolving desktop technical issues, documenting IT Desktop Configurations, and ... and accurate support to the all desktop users • Trouble shoot and resolve user issues • ...

Archer

Sr IT Desktop Support Specialist

San Jose, CA · On-site

$94K - $120K/yr

Provide day to day technical support to employees for computer, printer, basic network, and ... Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations ...

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Information Technology Desktop Support information

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How much do information technology desktop support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for information technology desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.
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Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT Desktop Support Technician

DivIHN Integration Inc.

Canton, NY • On-site

Other

Re-posted 11 days ago

Job description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

 
Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact our Talent Specialist, Meghna at .

Title: IT Desktop Support Technician  
Location: Canton,NY
Duration: 12 Months with possibility of extension based on demand.
Schedule:Monday - Friday, 8 AM - 5 PM 
 
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
 
Description
  • The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility in the Canton NY (USA).
  • This position requires the candidate to be available for on call 24/7 coverage.
  • The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365).
  • Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
  • Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service.
  • The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
  • This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.
  • The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested).
  • Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.


Daily tasks include (but are not limited to):
o Active Directory Administration
o Limited support for corporate mobile devices
o Familiarity with cloud applications (OneDrive, Office365, etc.)
o Troubleshooting Cisco VPN connectivity
o Familiarity supporting Citrix connectivity
o Remediating Symantec Endpoint Protection
o Dameware remote connection/utilization
o Altiris Deployment server utilization
o Asset management skills
o Microsoft Edge and various browser(s) support
o Installation/configuration of various Adobe products
o Installation/configuration of Check Point endpoint client software
o Conference Room equipment
o Printer/driver troubleshooting & installation
o ServiceNow utilization
o Cisco WebEx service support
o Deployment/configuration of standard IP telephony
o Hardware ordering/deployment
Additional responsibilities may include:
o Documentation (records) management
o Knowledge base utilization
o Project interaction
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Multi-team interaction and/or technical roundtable participation
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions outside of standard operational work

Prefer candidates with:

  • Associates Degree (at least) OR 3-5 years IT experience
  • Hardware Experience (beyond imaging/deployment)


Preferred Certifications:

- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+

Interview Process:

  • One Round Video Panel Interview

Additional Information:

  • The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.
  • That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.
  • The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
  • The primary role of the Field Services technician is to restore service, NOT root cause analysis.
About us:
DivIHN, the ''IT Asset Performance Services'' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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