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Information Technology Desktop Support Jobs (NOW HIRING)

MCI RPOaas

Desktop Support Technician II

Savannah, GA

$40K - $55K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA · On-site

$36K - $40K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

Hope Bank

IT Desktop Intern

Los Angeles, CA

$19 - $21/hr

As a 2026 IT Desktop Support Intern, you won't just be grabbing coffee. You will be the vital heartbeat of our daily operations--acting as the direct line of defense keeping our bankers connected ...

Bank of Hope

IT Desktop Intern

Los Angeles, CA · On-site

$19 - $21/hr

As a 2026 IT Desktop Support Intern, you won't just be grabbing coffee. You will be the vital heartbeat of our daily operations-acting as the direct line of defense keeping our bankers connected, our ...

Bank of Hope

IT Desktop Intern

Los Angeles, CA · On-site

$19 - $21/hr

As a 2026 IT Desktop Support Intern, you won't just be grabbing coffee. You will be the vital heartbeat of our daily operations-acting as the direct line of defense keeping our bankers connected, our ...

Hope Bank

IT Desktop Intern

Los Angeles, CA · On-site

$19 - $21/hr

As a 2026 IT Desktop Support Intern, you won't just be grabbing coffee. You will be the vital heartbeat of our daily operations--acting as the direct line of defense keeping our bankers connected ...

RedStream Technology

Desktop Support Analyst

Tampa, FL

$22 - $29.50/hr

We are seeking a dedicated and skilled IT Desktop Support Technician to join our client's Level 2 support team. The ideal candidate will possess a strong background in providing hardware and software ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Job Overview We have an immediate opportunity for a Senior IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides advanced technical support for end-user ...

Kadant Solutions Division

IT Desktop Technician

Auburn, MA · On-site

$20.25 - $25.75/hr

The IT Desktop Technician will be responsible for administering the desktop computing environment ... support and resolves problems related to the computing environment. • Ensures that the desktop ...

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Information Technology Desktop Support information

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$10

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$38

How much do information technology desktop support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for information technology desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Desktop Support specialist, and why are they important?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an Information Technology Desktop Support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What is Information Technology Desktop Support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.
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What states have the most Information Technology Desktop Support jobs? States with the most job openings for Information Technology Desktop Support jobs include:
What job categories do people searching Information Technology Desktop Support jobs look for? The top searched job categories for Information Technology Desktop Support jobs are:
Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 96% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.
IT Desktop Support Consultant - Computing Services

IT Desktop Support Consultant - Computing Services

Carnegie Mellon University

Pittsburgh, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Carnegie Mellon University rating

8.6

Company rating: 8.6 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

56th of 555 rated colleges and universities

Job description

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.
CMU's Computing Services department is searching for a IT Desktop Support Consultant. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by being responsible for front line support of users of desktops, networks and IT resources. Works under general supervision. Resolves user issues and determines when additional support is needed. Provides assistance to less experienced team members. This category can include senior level help desk and computer lab staff; and experienced desktop support staff.
Your core responsibilities will include:
  • Acting as a liaison between customers and computing services groups for issues, configurations, or escalations when needed.
  • Both roles (Help Desk and Desktop Support) will be involved in the ongoing review and evaluation of emerging technologies as assigned; may be asked to complete project work.
  • Collaborating with other technical teams, as appropriate, for the successful completion of projects.
  • Continuous self-study, training, partnering with management and more senior members of peer teams, and/or seeking out opportunities to broaden scope to stay up-to-date with industry and organizational trends.
  • Creating detailed-oriented documentation that outlines new and moderately complex processes.
  • Demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
  • If primary role is desktop support, provides technical support to users. Assists lower level staff in resolution of user issues. Consults with departments, staff and faculty regarding operating systems, software and system configuration needs. Provides recommendation for purchases of hardware and software. Drafts and processes purchase orders. Performs installation and configuration of new software and hardware.
  • If primary role is front-line help desk support, provides technical support to users. Assesses support issues and either resolves or escalates issue to higher level consultant, systems or network staff. Logs issues and provides follow-up support through resolution. Participate in the development and maintenance of IT support knowledge documentation. May conduct user training.
  • Owning customer incidents, service requests, and problems through their full lifecycle while meeting DSP guidelines.
  • Providing end-user support for hardware-related technical problems.
  • Providing end-user support for software-related technical problems.
  • Resolving and/or coordinating the resolution of escalated issues.
  • Seeking feedback from management and more senior peer team members for development and effectively incorporating feedback into work and behaviors.
  • Sharing technical and functional expertise with other members of the team as required.
  • Troubleshooting end-user incidents in depth to resolution and identifying root causes.
  • Working in collaboration with the team and offering feedback, where appropriate, to complete individual and group efforts.
  • Working independently, coping with potentially stressful situations, and making independent decisions.
  • May be asked to complete project work.
  • Other duties as assigned.

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
Qualifications:
  • Bachelor's Degree in Information Systems or equivalent work experience and certifications
  • 0-3 years of end user support experience
  • 0-3 years of help desk experience
  • 0-3 years of network administration experience
  • 0-3 years of operating system administration experience
  • 0-3 years of workstation support experience
  • Strong interpersonal skills
  • Strong problem-solving and reasoning skills
  • Strong technical skills

Requirements:
  • Successful background check

Are you interested in this exciting opportunity?! Apply today!
Joining the CMU team opens the door to an array of exceptional benefits.
Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.
Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!
For a comprehensive overview of the benefits available, explore our Benefits page.
At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.
Are you interested in an exciting opportunity with an exceptional organization?! Apply today!
Location
Pittsburgh, PA
Job Function
Systems Administration and Support
Position Type
Staff - Regular
Full Time/Part time
Full time
Pay Basis
Hourly
More Information:
  • Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
  • Click here to view a listing of employee benefits
  • Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
  • Statement of Assurance

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