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Desktop Support Manager Jobs in Tennessee (NOW HIRING)

Nextech

Technical Support Specialist

Memphis, TN

The successful candidate will support Windows and macOS workstations, Microsoft 365, endpoint management technologies, mobile devices, and a wide variety of desktop hardware. This position offers the ...

Service Global, Inc

Desktop Engineer L1

Brentwood, TN · On-site

Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management ...

Pioneer Technology

Be Seen First

Desktop Engineer

Chattanooga, TN · On-site

$48K - $75K/yr

... management tooling, building automation to deploy and update software at scale, and resolving ... Serve as subject matter resource in the design, deployment, and support of end-user computing ...

WME Group

AV Support Engineer

Nashville, TN

IT/Desktop support experience is also a plus, but not required. The Audiovisual Support Engineer ... This role will report to the IT Manager based in Nashville. Role Summary: * Full production support ...

Wmeimg

AV Support Engineer

Nashville, TN

IT/Desktop support experience is also a plus, but not required. The Audiovisual Support Engineer ... This role will report to the IT Manager based in Nashville. Role Summary: * Full production support ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Tennessee

Desktop Support Manager information

See Tennessee salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desktop support manager in Tennessee is $32.83, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $43.65 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Tennessee? The most popular types of Desktop Support jobs in Tennessee are:
What are popular job titles related to Desktop Support Manager jobs in Tennessee? For Desktop Support Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Tennessee look for? The top searched job categories for Desktop Support Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Desktop Support Manager jobs? Cities in Tennessee with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $68,288 per year, or $32.8 per hour.

Technical and Desktop Support Specialist

FBT Gibbons

Nashville, TN • On-site

Full-time

Re-posted 21 days ago

Job description

Job Summary:
FBT Gibbons LLP is a national law firm focused on serving companies operating and investing in the middle market. They are seeking a Technical and Desktop Support Specialist to provide second-tier help desk support, assist with equipment setup, and ensure a seamless experience for internal clients.
Responsibilities:
• Work closely with members of the Applications and Support teams to effectively resolve technical issues.
• Provide second-tier help desk support via phone, desk side and remote assistance.
• Set up hardware, printers, telephones and peripherals to ensure seamless operation.
• Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools, following proper procedures to protect the firm's investment in these assets.
• Assist with daily audio-visual setups and the checkout of laptops and other equipment as requested.
• Provide expert telephone support to internal clients, troubleshooting a variety of software, hardware and network issues until resolution or escalation.
• Log internal client calls, maintain records and capture final solutions in the firm's online ticketing system.
• Route calls to the appropriate group for resolution in accordance with established escalation procedures and provide status updates to internal clients throughout the life of an incident.
• Assist with familiarizing employees with the firm’s computer systems, software, and phone system.
• Deliver high quality support in a timely manner to meet the needs of internal and external clients.
Qualifications:
Required:
• Associate degree or equivalent from two-year college or technical school, or equivalent combination of education and experience.
• Minimum of two years of relevant technical and desktop support experience required.
• Candidate should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications.
• Ability to lift up to 50 pounds individually, and the ability to crawl under a desk in order to service computers.
• Ability to work on call-support on designated weekends throughout the year.
• Must have high degree of professionalism when interacting with internal and external clients.
Preferred:
• Experience supporting technology in a law firm environment
Company:
FBT Gibbons is a law firm that offers legal services. Founded in 1919, the company is headquartered in Cincinnati, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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