ZipRecruiter

Log In

1

Help Desk Agent Jobs in Tennessee (NOW HIRING)

Hyatt Place Nashville Opryland

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, youll have many opportunities to brighten someones day. As a Front Desk ...

Hyatt Place Brentwood

Front Desk Agent

Brentwood, TN

$13.50 - $17/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, youll have many opportunities to brighten someones day. As a Front Desk ...

Hyatt Place Nashville Opryland

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, youll have many opportunities to brighten someones day. As a Front Desk ...

Hyatt Place Nashville Opryland

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, youll have many opportunities to brighten someones day. As a Front Desk ...

Hospitality Ventures

Front Desk Agent

Nashville, TN · On-site

$17/hr

Front Desk Agent $17/hour + Benefits As a Front Desk Agent, you will be the first point of contact ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Hyatt Place Nashville Opryland

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, youll have many opportunities to brighten someones day. As a Front Desk ...

Hospitality Ventures

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent, you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Hilton Knoxville

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Hilton Knoxville

Front Desk Agent

Knoxville, TN

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Hilton Knoxville

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Tennessee

Help Desk Agent information

See Tennessee salary details

$11

$17

$25

How much do help desk agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk agent in Tennessee is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.99 per hour, depending on experience, location, and employer.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.
What are popular job titles related to Help Desk Agent jobs in Tennessee? For Help Desk Agent jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Help Desk Agent jobs in Tennessee look for? The top searched job categories for Help Desk Agent jobs in Tennessee are:
What are popular job titles related to Help Desk Agent jobs in TN? For Help Desk Agent jobs in TN, the most frequently searched job titles are:
Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Tennessee as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,199 per year, or $17.9 per hour.

Front Desk Agent

Hyatt Place Nashville Opryland

Nashville, TN • On-site

$13.75 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

Checking people in and out. Its a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guests request with prompt courtesy. As a Front Desk Agent, youll have many opportunities to brighten someones day.

As a Front Desk Agent, you will:

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone everyday.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits
  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Apply