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Remote Helpdesk Jobs in Tennessee (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Nashville, TN · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

ForgeFit

Remote Customer Service Specialist

Memphis, TN · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Tennessee

Remote Helpdesk information

See Tennessee salary details

$11

$21

$30

How much do remote helpdesk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote helpdesk in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What are the most commonly searched types of Helpdesk jobs in Tennessee?

The most popular types of Helpdesk jobs in Tennessee are:

What are popular job titles related to Remote Helpdesk jobs in Tennessee?

For Remote Helpdesk jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk jobs in Tennessee look for?

The top searched job categories for Remote Helpdesk jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Helpdesk jobs?

Cities in Tennessee with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

Remote Client Representative

Globe Life American Income Division

Nashville, TN • On-site, Remote

$15.50 - $21/hr

Full-time

Medical, Life

Posted 16 days ago

Job description

Remote Customer Service Representative | Work From Home | Weekly Pay + Bonuses
Company: AO (American Income Division of Globe Life)
Location: 100% Remote - United States
Ignite Your Career with AO
Are you looking for a rewarding work-from-home career with flexibility, professional growth, and unlimited earning potential?
AO is one of North America's fastest-growing organizations, and we're expanding our remote team with motivated, service-oriented professionals who enjoy helping others while building a successful long-term career.
As a Remote Customer Service Representative / Client Benefits Representative, you'll meet with clients virtually, answer questions, explain benefit options, and provide outstanding customer service that helps working families protect what matters most.
No prior insurance experience is required. We provide comprehensive virtual training, mentorship, and ongoing support to help you succeed.
What You'll Do
  • Meet with clients virtually using Zoom.
  • Provide exceptional customer service and support.
  • Educate clients on life, accident, and supplemental health benefits.
  • Guide clients through the enrollment process.
  • Build lasting relationships through trust and professionalism.
  • Maintain accurate client documentation.
  • Participate in weekly coaching and leadership development.
Why Join AO?
🏠 100% Remote Work
Work from home anywhere in the United States.
⏰ Flexible Schedule
Create a schedule that fits your lifestyle and personal goals.
💵 Weekly Pay + Performance Bonuses
Earn competitive weekly income with uncapped performance-based incentives.
🎓 World-Class Training
Receive comprehensive virtual training, mentorship, and ongoing professional development.
📈 Career Advancement
Grow into leadership opportunities through performance, coaching, and mentorship.
🤝 Union Representation (OPEIU Local 277)
Receive the added support and representation of a union-backed organization.
♥ Comprehensive Benefits
  • Health Insurance Reimbursement
  • Company-Paid Life Insurance
  • Accidental Death & Dismemberment (AD&D) Coverage
  • Residual Income Opportunities
  • Leadership Development
  • Incentive Trips & Recognition Programs
💻 Advanced Technology
Work with industry-leading virtual tools and systems designed for remote success.
What We're Looking For
  • Excellent communication and customer service skills.
  • Positive attitude and strong work ethic.
  • Self-motivated and goal-oriented.
  • Comfortable working independently in a remote environment.
  • Basic computer proficiency and reliable high-speed internet.
  • Adaptable, coachable, and eager to learn.

Customer service, retail, hospitality, healthcare, banking, education, military, or sales experience is helpful-but not required.
Interview Process
All interviews are conducted virtually via Zoom, making the hiring process convenient and accessible from anywhere.
Ready to Build Your Future?
If you're ready to enjoy the freedom of working from home while building a meaningful career with unlimited growth potential, we'd love to hear from you.
Apply today by submitting your resume and compensation expectations.
AO | American Income Division of Globe Life
Work From Home. Help Families. Grow Your Career.

Apply