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Entry Level Salesforce Help Desk Jobs in Tennessee

Pwc

Salesforce Consulting Senior Associate

Nashville, TN · On-site

$77K - $202K/yr

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ...

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SHAZAM

Digital Support Analyst

Parsons, TN · On-site

$20.80 - $29.80/hr

Remote technical help desk or support experience helpful * Adept at utilizing a CRM solution to log and track client inquiries and knowledge of Salesforce helpful * Proficient in Microsoft Office ...

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Entry Level Salesforce Help Desk information

Is Entry Level Salesforce Help Desk still in demand in 2026?

Entry Level Salesforce Help Desk roles are expected to remain in demand through 2026 due to the continued growth of Salesforce as a leading customer relationship management platform. These positions often require basic knowledge of Salesforce tools and customer support skills, making them accessible for recent graduates and those new to the field. As companies increasingly rely on Salesforce for business operations, entry-level support roles will continue to be essential for maintaining system functionality and user assistance.

What is the difference between Entry Level Salesforce Help Desk vs Entry Level Salesforce Administrator?

AspectEntry Level Salesforce Help DeskEntry Level Salesforce Administrator
CertificationsBasic Salesforce certifications (e.g., Salesforce Certified Administrator - ADM 201)Same certifications as Help Desk, often with additional admin-specific certifications
Work EnvironmentSupport-focused, troubleshooting user issues, providing technical assistanceMore involved in configuring, customizing Salesforce, and managing user permissions
Employer & Industry UsageCommon in companies with Salesforce platforms, customer support teamsUsed in organizations requiring ongoing Salesforce system management and optimization

While both roles require Salesforce certifications and involve working within Salesforce, the Entry Level Salesforce Help Desk primarily focuses on user support and issue resolution. In contrast, the Entry Level Salesforce Administrator handles system configuration, user management, and customization tasks, often requiring a deeper understanding of Salesforce functionalities.

What are entry-level roles at Salesforce?

Entry-level roles at Salesforce typically include positions such as Salesforce Administrator, Salesforce Support Associate, or Help Desk Technician. These roles often require basic knowledge of Salesforce platforms, strong communication skills, and may involve troubleshooting, user support, and assisting with system setup or training.

What are the most commonly searched types of Salesforce Help Desk jobs in Tennessee?

The most popular types of Salesforce Help Desk jobs in Tennessee are:

What are popular job titles related to Entry Level Salesforce Help Desk jobs in Tennessee?

For Entry Level Salesforce Help Desk jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Entry Level Salesforce Help Desk jobs in Tennessee look for?

The top searched job categories for Entry Level Salesforce Help Desk jobs in Tennessee are:

What cities in Tennessee are hiring for Entry Level Salesforce Help Desk jobs?

Cities in Tennessee with the most Entry Level Salesforce Help Desk job openings:

Entry Level Salesforce Help Desk jobs near you

Service Desk Analyst I - Nashville, TN - Onsite

Lorven Technologies

Nashville, TN • On-site

$19.75 - $27/hr

Contractor

Re-posted 15 days ago

Job description

Help Desk / Service Desk Support Analyst I
Location: Nashville, TN - Onsite
Duration: 12+ Months Contract
Key Skills & Qualifications
• Strong customer service, communication, and interpersonal skills
• Ability to support diverse users in a K-12 educational environment
• Strong troubleshooting and problem-solving abilities
• Ability to explain technical concepts clearly to non-technical users
• Experience working within structured support and escalation processes
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong organizational and documentation skills
• Ability to work collaboratively with technical teams, instructional staff, and district departments
• Awareness of cybersecurity and student data privacy best practices
• Willingness to learn new technologies, support tools, and operational processes
Experience
• Minimum 1-3 years of experience in Help Desk, Service Desk, technical support, customer support, or related IT support roles required
• Experience supporting K-12 education, public sector, healthcare, or enterprise users preferred
• Experience supporting classroom technology or instructional applications preferred
• Entry-level certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals preferred
Technical Requirements
• Experience using IT Service Management (ITSM) and ticketing systems such as ServiceNow, Freshservice, Jira Service Management, IIQ, or equivalent
• Experience using remote support and remote desktop tools
• Working knowledge of Windows operating systems, Microsoft 365, Google Workspace, and common productivity tools
• Familiarity with printers, wireless connectivity, classroom technology, and end-user devices
• Basic understanding of networking, audio-visual systems, and device troubleshooting
• Familiarity with knowledgebase platforms and self-service portals preferred
• Understanding of incident, request, and escalation management processes
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and collaboration platforms
Operational Expectations
• Expected to provide timely, professional, and customer-focused technical support
• Must maintain accurate ticket documentation and support records
• Expected to follow district support procedures, escalation standards, and compliance requirements consistently
• Supports district knowledge management and self-service initiatives through documentation updates
• Expected to contribute to customer satisfaction and service quality goals
• Must maintain professionalism and confidentiality while supporting students, staff, and district systems
• May assist with emergency support activities, district initiatives, and operational projects when required
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

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