The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The ... management reserves the right to amend as needed We ask that you do not call us or stop in ...
The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The ... management reserves the right to amend as needed We ask that you do not call us or stop in ...
IT Help Desk
Memphis, TN · On-site
The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The ... management reserves the right to amend as needed We ask that you do not call us or stop in ...
IT Help Desk
Memphis, TN · On-site
The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The ... management reserves the right to amend as needed We ask that you do not call us or stop in ...
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IT Helpdesk Analyst
Knoxville, TN · On-site
$21 - $23/hr
Manage user accounts, including setting up, modifying, and deactivating accounts, as well as ... a help desk or IT support role, with demonstrated ability to manage diverse technical tasks.
Quick apply
Be Seen First
IT Helpdesk Analyst
Knoxville, TN · On-site
$21 - $23/hr
Manage user accounts, including setting up, modifying, and deactivating accounts, as well as ... a help desk or IT support role, with demonstrated ability to manage diverse technical tasks.
Experience providing IT Helpdesk and End-User Support in a global environment * Strong ... Experience with Incident, Problem, and Service Management processes * Ability to coordinate with ...
Quick apply
Experience providing IT Helpdesk and End-User Support in a global environment * Strong ... Experience with Incident, Problem, and Service Management processes * Ability to coordinate with ...
Reports To: IT Helpdesk Supervisor The IT Help Desk Intern provides first-level technical support to end users,assistingwith hardware, software, and network-related issues. This role is designed to ...
Reports To: IT Helpdesk Supervisor The IT Help Desk Intern provides first-level technical support to end users,assistingwith hardware, software, and network-related issues. This role is designed to ...
IT Technician
Powell, TN · On-site
The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...
IT Technician
Powell, TN · On-site
The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...
IT Technician
Powell, TN · On-site
The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency. Essential Duties and ...
IT Technician
Powell, TN · On-site
The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency. Essential Duties and ...
IT Operations Engineer
$91K - $100K/hr
IT Operations Engineer requires: * Bachelor's Degree in Information Technology, Computer Science ... Experience managing help desk operations. * Strong knowledge of network infrastructure, server ...
Quick apply
IT Operations Engineer
$91K - $100K/hr
IT Operations Engineer requires: * Bachelor's Degree in Information Technology, Computer Science ... Experience managing help desk operations. * Strong knowledge of network infrastructure, server ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
IT Help Desk Tier 1 - Bilingual
Nashville, TN · On-site
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
IT Help Desk Tier 1 - Bilingual
Nashville, TN · On-site
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
IT Services Technician
Memphis, TN · On-site
$61K - $91K/yr
We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...
IT Services Technician
Memphis, TN · On-site
$61K - $91K/yr
We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...
IT Help Desk Technician
Nashville, TN · On-site
As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first ...
IT Help Desk Technician
Nashville, TN · On-site
As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first ...
IT Services Technician
Memphis, TN · On-site
$61K - $91K/yr
We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...
Quick apply
IT Services Technician
Memphis, TN · On-site
$61K - $91K/yr
We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...
IT Services Technician
Memphis, TN · On-site
$61K - $91K/yr
We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...
IT Services Technician
Memphis, TN · On-site
$61K - $91K/yr
We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...
IT Manager
Knoxville, TN · On-site
$90K - $111K/yr
The IT Systems Manager is responsible for direct management of the IT Systems Administrators and Engineers. Ensuring the necessary processes and procedures are used by team members to maintain ...
Quick apply
IT Manager
Knoxville, TN · On-site
$90K - $111K/yr
The IT Systems Manager is responsible for direct management of the IT Systems Administrators and Engineers. Ensuring the necessary processes and procedures are used by team members to maintain ...
IT Manager
$90K - $111K/yr
Description The IT Systems Manager is responsible for direct management of the IT Systems Administrators and Engineers. Ensuring the necessary processes and procedures are used by team members to ...
IT Manager
$90K - $111K/yr
Description The IT Systems Manager is responsible for direct management of the IT Systems Administrators and Engineers. Ensuring the necessary processes and procedures are used by team members to ...
IT Manager
Knoxville, TN · On-site
$100/hr
The IT Systems Manager is responsible for direct management of the IT Systems Administrators and Engineers. Ensuring the necessary processes and procedures are used by team members to maintain ...
IT Manager
Knoxville, TN · On-site
$100/hr
The IT Systems Manager is responsible for direct management of the IT Systems Administrators and Engineers. Ensuring the necessary processes and procedures are used by team members to maintain ...
IT Manager
Farragut, TN · On-site
$83K - $102K/yr
Experience leading, mentoring, or managing technical IT professionals. * Strong experience supporting enterprise Microsoft environments. * Hands-on experience with: * Windows Server * Active ...
IT Manager
Farragut, TN · On-site
$83K - $102K/yr
Experience leading, mentoring, or managing technical IT professionals. * Strong experience supporting enterprise Microsoft environments. * Hands-on experience with: * Windows Server * Active ...
The IT Help Desk Technician provides Level I (tier-one) technical support as the first point of ... Creating and updating tickets in the service/ticket management system with accurate details, work ...
The IT Help Desk Technician provides Level I (tier-one) technical support as the first point of ... Creating and updating tickets in the service/ticket management system with accurate details, work ...
It Helpdesk Manager information
See Tennessee salary details
$34K - $41.2K
1% of jobs
$41.2K - $48.4K
6% of jobs
$48.4K - $55.6K
8% of jobs
$60.8K is the 25th percentile. Wages below this are outliers.
$55.6K - $62.7K
13% of jobs
$62.7K - $69.9K
14% of jobs
The median wage is $73.3K / yr.
$69.9K - $77.1K
17% of jobs
$77.1K - $84.3K
13% of jobs
$87.2K is the 75th percentile. Wages above this are outliers.
$84.3K - $91.5K
8% of jobs
$91.5K - $98.6K
7% of jobs
$98.6K - $105.8K
7% of jobs
$105.8K - $113K
5% of jobs
$34K
$76K
$113K
How much do it helpdesk manager jobs pay per year?
As of Aug 21, 2026, the average yearly pay for it helpdesk manager in Tennessee is $76,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $90,800.00 per year, depending on experience, location, and employer.
What is an IT Helpdesk manager?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What does an IT Helpdesk manager do?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What are the most commonly searched types of It Helpdesk jobs in Tennessee?
The most popular types of It Helpdesk jobs in Tennessee are:
What are popular job titles related to It Helpdesk Manager jobs in Tennessee?
For It Helpdesk Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Tennessee look for?
The top searched job categories for It Helpdesk Manager jobs in Tennessee are:
What cities in Tennessee are hiring for It Helpdesk Manager jobs?
Cities in Tennessee with the most It Helpdesk Manager job openings:
Full-time
Re-posted 18 days ago
Job description
The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The IT Helpdesk will assist in all aspects of the technology infrastructure including network, storage, server, operating systems, and applications. Additionally, the IT Helpdesk may assist in security incidents, security threats, and disaster recovery operations. Must be able to climb and work from 12 to 15 ft ladders, lift weight of 20 LBS over their head, walk warehouse concrete floors and have excellent verbal and written communication.
The IT Helpdesk will support operations in the following areas:
- Information System operations
- Tier I level Helpdesk
- Access Control and Authentication
- Technology Infrastructure Monitoring and Reporting
- Assist in Incident Response Operations
The IT Helpdesk may assist in maintaining, and aim to improve the following existing technology infrastructure elements:
- ShoreTel/Mitel VoIP
- Microsoft Exchange
- Cisco Meraki
- Microsoft Windows Servers
- VMware and Hyper-V
- End-Point Security
- iOS, Android, and Windows Mobile
- Security and compliance
- Installing Windows 10, Office 2016/365, ConnectWise and Antivirus software
The following qualifications are highly recommended for the IT Helpdesk position.
Qualifications should include but are not limited to:
- Working knowledge of network operation and Helpdesk ticketing software
- Familiarity with security tools such as, DNS solutions, Windows firewall, encryption, antivirus, IDS/IPS, endpoint protection platforms, etc.- Desired
- Experience in running network cabling
- Certification(s); CompTIA A+, Network+, Security+ Desired
This is not an all-inclusive list of duties and responsibilities and management reserves the right to amend as needed
We ask that you do not call us or stop in; applicants who are of interest will be contacted. We appreciate your interest and wish you success in your job search!