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It Helpdesk Manager Jobs in Tennessee (NOW HIRING)

Fourteen Foods

IT Help Desk Analyst

Franklin, TN · On-site

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Management of TUAU submissions and response, DQ cakes.com * Financial Data and Reporting - SPLH ...

Fourteen Foods

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Management of TUAU submissions and response, DQ cakes.com * Financial Data and Reporting - SPLH ...

Weigel Stores, Inc.

IT Technician

Powell, TN · On-site

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...

Weigel's

IT Technician

Powell, TN · On-site

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency. Essential Duties and ...

SpaceXAI

IT Services Technician

Memphis, TN · On-site

$61K - $91K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...

SpaceXAI

Supervisor, IT Support

Memphis, TN

$91K - $137K/yr

This person will manage a world-class team of IT Services Technicians focused on supporting end ... Minimum 3+ years' experience in a corporate IT Helpdesk and/or desktop support environment.

STI

IT Help Desk Technician

Nashville, TN · On-site

As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first ...

SpaceXAI

IT Services Technician

Memphis, TN

$61K - $91K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...

SpaceXAI

IT Services Technician

Memphis, TN · On-site

$61K - $91K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...

SpaceXAI

Supervisor, IT Support

Memphis, TN · On-site

$91K - $137K/yr

This person will manage a world-class team of IT Services Technicians focused on supporting end ... Minimum 3+ years' experience in a corporate IT Helpdesk and/or desktop support environment.

SpaceXAI

Supervisor, IT Support

Memphis, TN

$91K - $137K/yr

This person will manage a world-class team of IT Services Technicians focused on supporting end ... Minimum 3+ years' experience in a corporate IT Helpdesk and/or desktop support environment.

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How much do it helpdesk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for it helpdesk manager in Tennessee is $76,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Tennessee?

The most popular types of It Helpdesk jobs in Tennessee are:

What are popular job titles related to It Helpdesk Manager jobs in Tennessee?

For It Helpdesk Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Tennessee look for?

The top searched job categories for It Helpdesk Manager jobs in Tennessee are:

What cities in Tennessee are hiring for It Helpdesk Manager jobs?

Cities in Tennessee with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $76,041 per year, or $36.6 per hour.

IT Help Desk

Memphis, TN • On-site

EAGLE DISTRIBUTING OF MEMPHIS LLC
See more jobs at EAGLE DISTRIBUTING OF MEMPHIS LLCexternal

Full-time

Re-posted 28 days ago

Job description

The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The IT Helpdesk will assist in all aspects of the technology infrastructure including network, storage, server, operating systems, and applications. Additionally, the IT Helpdesk may assist in security incidents, security threats, and disaster recovery operations. Must be able to climb and work from 12 to 15 ft ladders, lift weight of 20 LBS over their head, walk warehouse concrete floors and have excellent verbal and written communication.

The IT Helpdesk will support operations in the following areas:

  • Information System operations
  • Tier I level Helpdesk
  • Access Control and Authentication
  • Technology Infrastructure Monitoring and Reporting
  • Assist in Incident Response Operations

The IT Helpdesk may assist in maintaining, and aim to improve the following existing technology infrastructure elements:

  • ShoreTel/Mitel VoIP
  • Microsoft Exchange
  • Cisco Meraki
  • Microsoft Windows Servers
  • VMware and Hyper-V
  • End-Point Security
  • iOS, Android, and Windows Mobile
  • Security and compliance
  • Installing Windows 10, Office 2016/365, ConnectWise and Antivirus software

The following qualifications are highly recommended for the IT Helpdesk position.

Qualifications should include but are not limited to:

  • Working knowledge of network operation and Helpdesk ticketing software
  • Familiarity with security tools such as, DNS solutions, Windows firewall, encryption, antivirus, IDS/IPS, endpoint protection platforms, etc.- Desired
  • Experience in running network cabling
  • Certification(s); CompTIA A+, Network+, Security+ Desired

This is not an all-inclusive list of duties and responsibilities and management reserves the right to amend as needed

We ask that you do not call us or stop in; applicants who are of interest will be contacted. We appreciate your interest and wish you success in your job search!

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